Golden Five Consulting
IVR (Programmer Analyst) (3 years) (Intermediate Level)- Fairfax County
Golden Five Consulting, Virginia, Minnesota, United States, 55792
IVR (Programmer Analyst) (3 years) (Intermediate Level) - Fairfax County
Join to apply for the
IVR (Programmer Analyst) (3 years) (Intermediate Level) - Fairfax County
role at
Golden Five Consulting . Job Description
Provide IVR, Contact, and Call Center support to agencies and staff. Design Visio diagrams for call flows. Analyze business process issues for consultant assistance and system users. Conduct system tests and measure system capacity. Create visual aids to demonstrate call handling and information resources. Support agencies with troubleshooting and system outages. Manage self-service transactions, provide live support for issues and application errors. Requirements Experience: 3+ years in IVR and call center support Location: Fairfax County, VA Job Type: Onsite Salary: Negotiable
Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Industry: IT Services and Consulting
Only qualified applicants will be contacted. Email us at jobs@goldenfive.net. #J-18808-Ljbffr
Join to apply for the
IVR (Programmer Analyst) (3 years) (Intermediate Level) - Fairfax County
role at
Golden Five Consulting . Job Description
Provide IVR, Contact, and Call Center support to agencies and staff. Design Visio diagrams for call flows. Analyze business process issues for consultant assistance and system users. Conduct system tests and measure system capacity. Create visual aids to demonstrate call handling and information resources. Support agencies with troubleshooting and system outages. Manage self-service transactions, provide live support for issues and application errors. Requirements Experience: 3+ years in IVR and call center support Location: Fairfax County, VA Job Type: Onsite Salary: Negotiable
Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Industry: IT Services and Consulting
Only qualified applicants will be contacted. Email us at jobs@goldenfive.net. #J-18808-Ljbffr