Guidehouse
System Administrator
The System Administrator will provide technical support, systems administration, application administration, and system security to the Computer Emergency Notification System (CENS) application and database, as well as technical support and facilitating technical support via responsible parties through submission and tracking trouble tickets or contact with vendors to EM Emergency Communications systems. Responsibilities include: Microsoft Windows workstation troubleshooting and administration. Troubleshoot network issues (frequency: daily as needed). Perform server administration, to include admin console commands and execution. Support or drive server builds and upgrades as customer requires. Assist in monitoring and maintenance of servers to ensure availability of services for end users. Support Perform application upgrades and repairs (Windows/BlackBerry AtHoc Installation Warning System (IWS)-Alerts (emergency mass notification system)) (frequency: quarterly as needed). Troubleshoot and repair operating system (OS) and hardware issues. Perform weekly database updates. Perform monthly health checks (databases, log size, log content, dead mail, etc.). Maintain a log of system problems, errors, failures, and downtime metrics. Assist the Infrastructure Service Provider (ISP) in installing OS and application upgrades (frequency: quarterly as needed). Troubleshoot and repair all software issues (frequency: daily as needed). Train customer on proper usage of software (frequency: daily as needed). Assist ISP with installation security patches (IAVAs) (frequency: weekly as needed). Create accounts and set up user specific access (frequency: daily as needed). Ensure customer log on (frequency: daily as needed). Maintain group policies and procedures (frequency: monthly). Update/create tables, fields, relationships, and indexes (frequency: as needed). Acquire system accreditations (frequency: monthly). Conduct audit and log reviews (frequency: weekly as needed). Ensure personnel comply with system security policies (frequency: daily as needed). Submit requirements within Service+ for any compute, storage, database, SharePoint, or Tableau infrastructure provisioning to be fulfilled by the UDS contractor. Requirements include: An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance; must be willing to obtain COUNTERINTELLIGENCE (CI) polygraph after hire TEN (10) years of systems administration experience Knowledge of Microsoft SQL Server Administration Knowledge of MS Exchange Server 2019 administration Knowledge of Windows 10 Server 2016, 2019, 2022 operating systems Knowledge of Blackberry AtHoc IWS-Alerts software Administration Knowledge of Microsoft Windows Server Administration Current Security+ Certification Nice to have: An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph Bachelor's Degree Microsoft Systems Administrator Certification Microsoft Active Directory, DNS, and DHCP RSA Authentication Management Printer network support and maintenance Experience with NGA's Certification & Accreditation process Knowledge of using Xacta 360 What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse: Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
The System Administrator will provide technical support, systems administration, application administration, and system security to the Computer Emergency Notification System (CENS) application and database, as well as technical support and facilitating technical support via responsible parties through submission and tracking trouble tickets or contact with vendors to EM Emergency Communications systems. Responsibilities include: Microsoft Windows workstation troubleshooting and administration. Troubleshoot network issues (frequency: daily as needed). Perform server administration, to include admin console commands and execution. Support or drive server builds and upgrades as customer requires. Assist in monitoring and maintenance of servers to ensure availability of services for end users. Support Perform application upgrades and repairs (Windows/BlackBerry AtHoc Installation Warning System (IWS)-Alerts (emergency mass notification system)) (frequency: quarterly as needed). Troubleshoot and repair operating system (OS) and hardware issues. Perform weekly database updates. Perform monthly health checks (databases, log size, log content, dead mail, etc.). Maintain a log of system problems, errors, failures, and downtime metrics. Assist the Infrastructure Service Provider (ISP) in installing OS and application upgrades (frequency: quarterly as needed). Troubleshoot and repair all software issues (frequency: daily as needed). Train customer on proper usage of software (frequency: daily as needed). Assist ISP with installation security patches (IAVAs) (frequency: weekly as needed). Create accounts and set up user specific access (frequency: daily as needed). Ensure customer log on (frequency: daily as needed). Maintain group policies and procedures (frequency: monthly). Update/create tables, fields, relationships, and indexes (frequency: as needed). Acquire system accreditations (frequency: monthly). Conduct audit and log reviews (frequency: weekly as needed). Ensure personnel comply with system security policies (frequency: daily as needed). Submit requirements within Service+ for any compute, storage, database, SharePoint, or Tableau infrastructure provisioning to be fulfilled by the UDS contractor. Requirements include: An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance; must be willing to obtain COUNTERINTELLIGENCE (CI) polygraph after hire TEN (10) years of systems administration experience Knowledge of Microsoft SQL Server Administration Knowledge of MS Exchange Server 2019 administration Knowledge of Windows 10 Server 2016, 2019, 2022 operating systems Knowledge of Blackberry AtHoc IWS-Alerts software Administration Knowledge of Microsoft Windows Server Administration Current Security+ Certification Nice to have: An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph Bachelor's Degree Microsoft Systems Administrator Certification Microsoft Active Directory, DNS, and DHCP RSA Authentication Management Printer network support and maintenance Experience with NGA's Certification & Accreditation process Knowledge of using Xacta 360 What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse: Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.