Tandym Group
A pharmaceutical company in Pennsylvania is actively seeking a new IT Support Associate to join their growing team. In this role, the IT Support Associate will be responsible for troubleshooting and repairing computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals.
About the Opportunity:
Assignment Length:
6+ months Responsibilities:
Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote Perform onboarding & offboarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment Image, configure, and deploy Windows 10 workstations Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events Enforce company security procedures and policies by ensuring all workstations meet security guidelines Work to meet all Service Level Agreements (SLAs) for production systems Assist the extended IT Infrastructure Team as needed Perform other duties, as needed Qualifications:
6+ months of experience with IT Infrastructure functions Associate's Degree Experience with Windows 10 workstations, printers, and basic networking Solid understanding of desktop systems and OTS applications Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly Ability to troubleshoot and fix Tier 1 & 2 IT-related issues Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP Good knowledge of cloud-based infrastructure support tools and technology Excellent customer service skills Strong written & verbal communication Desired Skills:
Bachelor's Degree in Computer Science, Engineering, and/or a related field MCSA, A+, Net+ certifications Healthcare IT Infrastructure and HIPAA compliance experience Experience with the support of Apple Macs and mobile devices in a corporate environment
About the Opportunity:
Assignment Length:
6+ months Responsibilities:
Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote Perform onboarding & offboarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment Image, configure, and deploy Windows 10 workstations Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events Enforce company security procedures and policies by ensuring all workstations meet security guidelines Work to meet all Service Level Agreements (SLAs) for production systems Assist the extended IT Infrastructure Team as needed Perform other duties, as needed Qualifications:
6+ months of experience with IT Infrastructure functions Associate's Degree Experience with Windows 10 workstations, printers, and basic networking Solid understanding of desktop systems and OTS applications Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly Ability to troubleshoot and fix Tier 1 & 2 IT-related issues Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP Good knowledge of cloud-based infrastructure support tools and technology Excellent customer service skills Strong written & verbal communication Desired Skills:
Bachelor's Degree in Computer Science, Engineering, and/or a related field MCSA, A+, Net+ certifications Healthcare IT Infrastructure and HIPAA compliance experience Experience with the support of Apple Macs and mobile devices in a corporate environment