Tandym Group
A pharma company in New Jersey is looking to fill an immediate need with the addition of a new IT Support Associate to their team.
Responsibilities:
Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users Perform onboarding & offboarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment Image, configure, and deploy Windows 10 workstations Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events Enforce company security procedures and policies by ensuring all workstations meet security guidelines Work to meet all Service Level Agreements (SLAs) for production systems Assist the extended IT Infrastructure Team as needed Qualifications:
6+ months of experience supporting IT Infrastructure functions Associate's Degree Experience with Windows 10 workstations, printers, and basic networking Solid understanding of desktop systems and OTS applications Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly Excellent customer service skills Ability to troubleshoot and fix Tier 1 & 2 IT-related issues Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP Good knowledge of cloud-based infrastructure support tools and technology Strong written & verbal communication Strong attention to detail Desired Skills:
Bachelor's Degree or higher in Computer Science or Engineering MCSA, A+, Net+ certifications Experience supporting of Apple Macs and mobile devices in a corporate environment
Responsibilities:
Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users Perform onboarding & offboarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment Image, configure, and deploy Windows 10 workstations Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events Enforce company security procedures and policies by ensuring all workstations meet security guidelines Work to meet all Service Level Agreements (SLAs) for production systems Assist the extended IT Infrastructure Team as needed Qualifications:
6+ months of experience supporting IT Infrastructure functions Associate's Degree Experience with Windows 10 workstations, printers, and basic networking Solid understanding of desktop systems and OTS applications Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly Excellent customer service skills Ability to troubleshoot and fix Tier 1 & 2 IT-related issues Excellent knowledge of Windows 10, Active Directory, Group Policy, DNS, and DHCP Good knowledge of cloud-based infrastructure support tools and technology Strong written & verbal communication Strong attention to detail Desired Skills:
Bachelor's Degree or higher in Computer Science or Engineering MCSA, A+, Net+ certifications Experience supporting of Apple Macs and mobile devices in a corporate environment