Guilford County, NC
Salary :
$40,611.00 - $47,717.00 Annually Location :
1203 Maple Street Greensboro, NC Job Type:
Full Time Job Number:
03315 Department:
Public Health Opening Date:
08/04/2025 Closing Date:
8/11/2025 5:00 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower
Successful People
to thrive in a
Strong Community
supported by
Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter Description
GENERAL STATEMENT OF DUTIES
The Program Support Specialist supports the Family Connects team by providing general management and administrative support to the Family Connects Guilford program.
DISTINGUISHING FEATURES OF THE CLASS An employee in this class supports the Family Connects team by generating new client referrals, ensuring families are connected and able to obtain local services and resources. The Program Support Specialist will conduct post-visit connection phone calls with families, monitoring customer satisfaction, collecting feedback, tracking services contacted and received and providing additional referral connections as needed. The role will build and maintain partner relationships through meeting attendance and referral connections. The Program Support Specialist will handle customer service functions for the Family Connects team by answering and assisting callers and connecting clients with the appropriate parties. Inquiries will require a general to complex understanding of policies and procedures. The employee supports management of the program through creating correspondence, memos, letters and reports; ordering office supplies; prepping supplies for program staff; coordinating services with community partners, outreach to families receiving services, and other administrative services as requested. Central to the performance of duties is the operation of a computer and other office equipment for the purpose of communicating with program staff and connecting with families. Employee will assist with conducting research, analysis and preparing special reports for the program. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules, or equipment. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness. Guidance is given on matters for which no precedent is available. A thorough understanding of the organization and unit programs and operations is required. Examples of Duties
DUTIES AND RESPONSIBILITIES Essential Duties and Tasks Generates new client referrals, ensuring families are connected and obtain local services and resources. Conducts post-visit connection (PVC) phone calls with families, track services contacted and received and provide additional referral connections when necessary. Builds and maintains community partner relationships by attending meetings and troubleshooting referral connections. Attends program staff meetings and required in-service trainings. Complex operation of a computer to prepare correspondence, reports, forms etc. into final form. Performs complex manipulations of the data requiring thorough knowledge of the associated hardware and software utilized. Enters service data into a database for billing. Validates and updates billing in electronic health record software. Creates documents including formulating spreadsheets used for statistical reporting of program services to administration. Prepares, edits or coordinates development of reports or other printed materials. Interprets policies, procedures and regulations for program staff and members of the public. Resolves problems and questions by using and interpreting established policies and procedures. Communicate by phone, letter, memo or computer with other staff, agency clientele or members of the public. Facilitates inventory process and ordering of office supplies. Helps prepare and organize program materials for staff use and distribution. Follow up with families to address system of care questions. Offer enrollment in the system of care. RECRUITMENT STANDARDS Knowledge, Skills and Abilities
Considerable knowledge of office systems and techniques. Ability to practice effective communication techniques both orally and in writing. Considerable knowledge of effective administrative practices and ability to plan and coordinate the work of others, if applicable. Ability to analyze and interpret policy and procedural guidelines. Ability to work independently and exercise good judgment. Skill in organizing workflow and coordinating activities.
Typical Qualifications
Minimum Qualifications Bachelor's degree from an accredited college or university in the human services area or equivalent combination of education and experience that provides the necessary knowledge, skills and abilities to successfully perform the essential functions of the position.
*A Computer Skills Assessment will be conducted during the interview for this position. Supplemental Information
Physical Demands Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking standing, bending, carrying of light items such as papers, books, small parts, driving an automobile or use of a PC or other devises to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.
Working Conditions
Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable. Hazards: Work presents no significant hazards to employees. May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note:
This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
*Candidates must reside within a two-hour driving radius of Guilford County to be considered for employment. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324. We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance ( UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an
Employee Wellness Center
(24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year.
That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes
5% into your 401(k)
- no match required.
Enrollment in the
State Retirement Plan
by contributing 6%.
Longevity pay
beginning at five years of service.
We provide a $10,000
Life and AD&D
benefit to eligible employees.
Flexible spending accounts
(FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability. 01
Please select the highest level of education you have achieved:
No High School Diploma or GED High School Diploma or GED Some College Associate's Degree (AA. AS) Bachelor's Degree (BA, BS) Some Graduate Coursework, No Degree Master's Degree (MA, MS, MBA, etc.) Professional Degree (JD, MD. DVM, etc.) Doctoral Degree (PhD. EdD, etc.)
02
How many years of office support experience do you have?
No office support experience Less than 1 year 1 year less than 2 years 2 years less than 3 years 3 years or more
03
Please describe your equivalent combination of education and professional work experience that provides you the necessary knowledge, skills and abilities to successfully perform the essential functions of this position. 04
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?
Yes No
05
Are you currently fostering any children in your home?
Yes No
06
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed
Yes No
07
I understand that an official copy of my college transcript will be required upon conditional offer of employment.
Yes No
Required Question
$40,611.00 - $47,717.00 Annually Location :
1203 Maple Street Greensboro, NC Job Type:
Full Time Job Number:
03315 Department:
Public Health Opening Date:
08/04/2025 Closing Date:
8/11/2025 5:00 PM Eastern
GUILFORD COUNTY GOVERNMENT
Empower
Successful People
to thrive in a
Strong Community
supported by
Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter Description
GENERAL STATEMENT OF DUTIES
The Program Support Specialist supports the Family Connects team by providing general management and administrative support to the Family Connects Guilford program.
DISTINGUISHING FEATURES OF THE CLASS An employee in this class supports the Family Connects team by generating new client referrals, ensuring families are connected and able to obtain local services and resources. The Program Support Specialist will conduct post-visit connection phone calls with families, monitoring customer satisfaction, collecting feedback, tracking services contacted and received and providing additional referral connections as needed. The role will build and maintain partner relationships through meeting attendance and referral connections. The Program Support Specialist will handle customer service functions for the Family Connects team by answering and assisting callers and connecting clients with the appropriate parties. Inquiries will require a general to complex understanding of policies and procedures. The employee supports management of the program through creating correspondence, memos, letters and reports; ordering office supplies; prepping supplies for program staff; coordinating services with community partners, outreach to families receiving services, and other administrative services as requested. Central to the performance of duties is the operation of a computer and other office equipment for the purpose of communicating with program staff and connecting with families. Employee will assist with conducting research, analysis and preparing special reports for the program. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules, or equipment. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness. Guidance is given on matters for which no precedent is available. A thorough understanding of the organization and unit programs and operations is required. Examples of Duties
DUTIES AND RESPONSIBILITIES Essential Duties and Tasks Generates new client referrals, ensuring families are connected and obtain local services and resources. Conducts post-visit connection (PVC) phone calls with families, track services contacted and received and provide additional referral connections when necessary. Builds and maintains community partner relationships by attending meetings and troubleshooting referral connections. Attends program staff meetings and required in-service trainings. Complex operation of a computer to prepare correspondence, reports, forms etc. into final form. Performs complex manipulations of the data requiring thorough knowledge of the associated hardware and software utilized. Enters service data into a database for billing. Validates and updates billing in electronic health record software. Creates documents including formulating spreadsheets used for statistical reporting of program services to administration. Prepares, edits or coordinates development of reports or other printed materials. Interprets policies, procedures and regulations for program staff and members of the public. Resolves problems and questions by using and interpreting established policies and procedures. Communicate by phone, letter, memo or computer with other staff, agency clientele or members of the public. Facilitates inventory process and ordering of office supplies. Helps prepare and organize program materials for staff use and distribution. Follow up with families to address system of care questions. Offer enrollment in the system of care. RECRUITMENT STANDARDS Knowledge, Skills and Abilities
Considerable knowledge of office systems and techniques. Ability to practice effective communication techniques both orally and in writing. Considerable knowledge of effective administrative practices and ability to plan and coordinate the work of others, if applicable. Ability to analyze and interpret policy and procedural guidelines. Ability to work independently and exercise good judgment. Skill in organizing workflow and coordinating activities.
Typical Qualifications
Minimum Qualifications Bachelor's degree from an accredited college or university in the human services area or equivalent combination of education and experience that provides the necessary knowledge, skills and abilities to successfully perform the essential functions of the position.
*A Computer Skills Assessment will be conducted during the interview for this position. Supplemental Information
Physical Demands Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking standing, bending, carrying of light items such as papers, books, small parts, driving an automobile or use of a PC or other devises to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.
Working Conditions
Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable. Hazards: Work presents no significant hazards to employees. May Require Driving This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note:
This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
*Candidates must reside within a two-hour driving radius of Guilford County to be considered for employment. Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324. We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance ( UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an
Employee Wellness Center
(24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year.
That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes
5% into your 401(k)
- no match required.
Enrollment in the
State Retirement Plan
by contributing 6%.
Longevity pay
beginning at five years of service.
We provide a $10,000
Life and AD&D
benefit to eligible employees.
Flexible spending accounts
(FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability. 01
Please select the highest level of education you have achieved:
No High School Diploma or GED High School Diploma or GED Some College Associate's Degree (AA. AS) Bachelor's Degree (BA, BS) Some Graduate Coursework, No Degree Master's Degree (MA, MS, MBA, etc.) Professional Degree (JD, MD. DVM, etc.) Doctoral Degree (PhD. EdD, etc.)
02
How many years of office support experience do you have?
No office support experience Less than 1 year 1 year less than 2 years 2 years less than 3 years 3 years or more
03
Please describe your equivalent combination of education and professional work experience that provides you the necessary knowledge, skills and abilities to successfully perform the essential functions of this position. 04
Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?
Yes No
05
Are you currently fostering any children in your home?
Yes No
06
I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed
Yes No
07
I understand that an official copy of my college transcript will be required upon conditional offer of employment.
Yes No
Required Question