Rural King
Desktop Technician
As a Desktop Technician you will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop Technician will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Plans and executes the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems Experience deploying, support/administration of Office 365 Ability to learn and support new technology utilized by operations Experience with barcode scanners, barcode printers, and mobile computing technology Experience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc. Experience setting up, supporting, and troubleshooting network services and topology Windows Active Directory, Group Policy, File and Print Share Service Managing file shares and permissions structures Experience with deploying and troubleshooting Mobile Devices LAN and WAN DHCP, Static IP addresses/DHCP reservations Troubleshooting DNS Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz) Ability to work independently and in a team environment Self-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called upon Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Hardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipment Responsible for the shipping / receiving of materials and equipment. Must accurately record, update, and document requests using the IT incident management system Able to install and configure new IT equipment Resolves incidents and upgrades different types of software and hardware. Ability to resolve incidents with printers, copiers and scanners Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Sitting for extended periods of time Repetitious hand movements, Typing/Keystroke dexterity Adept at handling stressful circumstances May be required to cross train and perform other duties. Supervisory Responsibilities: None Essential Qualities for Success: Basic Computer Skills COMPTIA A+ & Net + preferred Vast knowledge of IT concepts Proficient Knowledge of Windows 7 and Windows 10PC Peripheral knowledge and diagnostic Laser printer troubleshooting Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.) Customer Service Experience Ability to learn new technology Must be able to speak clearly and calmly Must be able to work holidays/weekends as needed Must be able to work within a team environment and independent as needed Physical Requirements: Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $15.00 - $17.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.
As a Desktop Technician you will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop Technician will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. Responsibilities: Plans and executes the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems Experience deploying, support/administration of Office 365 Ability to learn and support new technology utilized by operations Experience with barcode scanners, barcode printers, and mobile computing technology Experience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc. Experience setting up, supporting, and troubleshooting network services and topology Windows Active Directory, Group Policy, File and Print Share Service Managing file shares and permissions structures Experience with deploying and troubleshooting Mobile Devices LAN and WAN DHCP, Static IP addresses/DHCP reservations Troubleshooting DNS Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz) Ability to work independently and in a team environment Self-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called upon Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Hardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipment Responsible for the shipping / receiving of materials and equipment. Must accurately record, update, and document requests using the IT incident management system Able to install and configure new IT equipment Resolves incidents and upgrades different types of software and hardware. Ability to resolve incidents with printers, copiers and scanners Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Sitting for extended periods of time Repetitious hand movements, Typing/Keystroke dexterity Adept at handling stressful circumstances May be required to cross train and perform other duties. Supervisory Responsibilities: None Essential Qualities for Success: Basic Computer Skills COMPTIA A+ & Net + preferred Vast knowledge of IT concepts Proficient Knowledge of Windows 7 and Windows 10PC Peripheral knowledge and diagnostic Laser printer troubleshooting Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.) Customer Service Experience Ability to learn new technology Must be able to speak clearly and calmly Must be able to work holidays/weekends as needed Must be able to work within a team environment and independent as needed Physical Requirements: Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Able to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The pay range for this position is $15.00 - $17.50 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.