Sky Systems
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Service Delivery Manager - Talent Acquisition
IT Desktop Support Technician Backfill Support (On-Call Basis with 4-Hours' Notice) Job Type & Location: Type:
Onsite Location:
Irving, Texas Openings:
1 Contract:
Long-term Job Summary: We are seeking an experienced
IT Desktop Support Technician
for a backfill support role on an
on-call basis
with a
4-hour response window . The technician will provide field support for IT infrastructure, including hardware, software, and networking issues, ensuring seamless service delivery in line with customer standards and experience working in a manufacturing or production environment is a must-have, as the role requires familiarity with supporting IT systems in industrial settings and understanding the unique demands of such operational environments. Key Responsibilities: Provide IT Infrastructure field support, troubleshooting hardware, software, and OS issues without violating warranties or compliance requirements Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals Resolve desktop application issues efficiently Perform
smart hands
activities under instruction at customer sites Support and maintain peripheral and networking hardware, including: Monitors, keyboards, mice, printers, fax machines, scanners Routers, wireless routers, switches, firewalls, racks, cabinets, data panels Conduct repeat call analysis and develop preventive measures Manage incidents and problem resolution effectively Provide excellent written and verbal communication with clients and internal teams Ensure timely completion of tasks with a proactive sense of ownership Use ticketing systems such as
ServiceNow, Remedy , etc. Technical Requirements: Minimum
3 years
of IT Infrastructure field support experience Strong troubleshooting skills for hardware, software, and OS issues Expertise in desk-side support and PC break/fix, including basic
Windows OS
administration ( MAC/Linux OS
preferred) Basic understanding of enterprise
LAN/WAN
setups and concepts Knowledge of
TCP/IP networking, DNS, DHCP, VPN, RDP Ability to troubleshoot network cabling issues with sound deductive reasoning Ability to lift/move computer equipment up to
50 lbs Preferred Qualifications: Associate Degree in Electronics CompTIA A+ Certification Non-Technical Requirements: Excellent oral and written communication abilities Ability to interact effectively with customers at all levels Driven, results-oriented, and passionate about delivering quality work Ability to work independently with minimal supervision, or collaboratively as part of a team Flexibility to work varied schedules as needed Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology and Other Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Sky Systems, Inc. (SkySys) by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Desktop Support Technician roles.
Dallas, TX $41,512.00-$50,606.00 3 weeks ago Dallas, TX $41,512.00-$50,606.00 3 weeks ago Addison, TX $55,000.00-$80,000.00 3 weeks ago Dallas, TX $58,000.00-$63,000.00 6 months ago Dallas, TX $50,000.00-$70,000.00 21 hours ago Richardson, TX $55,000.00-$65,000.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT Desktop Support Technician Backfill Support (On-Call Basis with 4-Hours' Notice) Job Type & Location: Type:
Onsite Location:
Irving, Texas Openings:
1 Contract:
Long-term Job Summary: We are seeking an experienced
IT Desktop Support Technician
for a backfill support role on an
on-call basis
with a
4-hour response window . The technician will provide field support for IT infrastructure, including hardware, software, and networking issues, ensuring seamless service delivery in line with customer standards and experience working in a manufacturing or production environment is a must-have, as the role requires familiarity with supporting IT systems in industrial settings and understanding the unique demands of such operational environments. Key Responsibilities: Provide IT Infrastructure field support, troubleshooting hardware, software, and OS issues without violating warranties or compliance requirements Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals Resolve desktop application issues efficiently Perform
smart hands
activities under instruction at customer sites Support and maintain peripheral and networking hardware, including: Monitors, keyboards, mice, printers, fax machines, scanners Routers, wireless routers, switches, firewalls, racks, cabinets, data panels Conduct repeat call analysis and develop preventive measures Manage incidents and problem resolution effectively Provide excellent written and verbal communication with clients and internal teams Ensure timely completion of tasks with a proactive sense of ownership Use ticketing systems such as
ServiceNow, Remedy , etc. Technical Requirements: Minimum
3 years
of IT Infrastructure field support experience Strong troubleshooting skills for hardware, software, and OS issues Expertise in desk-side support and PC break/fix, including basic
Windows OS
administration ( MAC/Linux OS
preferred) Basic understanding of enterprise
LAN/WAN
setups and concepts Knowledge of
TCP/IP networking, DNS, DHCP, VPN, RDP Ability to troubleshoot network cabling issues with sound deductive reasoning Ability to lift/move computer equipment up to
50 lbs Preferred Qualifications: Associate Degree in Electronics CompTIA A+ Certification Non-Technical Requirements: Excellent oral and written communication abilities Ability to interact effectively with customers at all levels Driven, results-oriented, and passionate about delivering quality work Ability to work independently with minimal supervision, or collaboratively as part of a team Flexibility to work varied schedules as needed Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology and Other Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Sky Systems, Inc. (SkySys) by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Desktop Support Technician roles.
Dallas, TX $41,512.00-$50,606.00 3 weeks ago Dallas, TX $41,512.00-$50,606.00 3 weeks ago Addison, TX $55,000.00-$80,000.00 3 weeks ago Dallas, TX $58,000.00-$63,000.00 6 months ago Dallas, TX $50,000.00-$70,000.00 21 hours ago Richardson, TX $55,000.00-$65,000.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr