Propark Mobility
Dispatcher / Public Transit Operator (back up)
Propark Mobility, Wooster, Ohio, United States, 44691
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Communications Dispatcher / Public Transit Operator (back up) Pay Rate:
$17 - $19/hourly Schedule:
Full-time & Part Time; includes days, evenings, weekends Location:
Wooster, Ohio The Communications Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Dispatcher is a representative of frontline leadership at the location. What We Are Looking For: Leads and directs public transit vehicles, accountable based on assigned duties and tasks as directed. Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations. Diligently monitors public transit vehicles to include on time performance, vehicle pull-outs, and properly documents rider no-shows. Meets with the department manager on a regular basis to discuss KPI's goals and objectives for the department, and ensure that goals are being met or exceeded. Promotes a teamwork environment, and effective communication between Dispatchers, Supervisors, and Operators. Coordinate problem resolution among Operators, Supervisors, and Public. Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes. Influences positive employee morale and quality customer service. Monitors operator sign-in and sign-out utilizing computer aided dispatching and routing tools. May be required to drive in service when required. Provides superior customer service and communications skills. Documents service disruption issues utilizing the dispatch log. Ensures accurate assignment of vehicles and Operators. Ability to follow company and agency policies and procedures. Other duties as assigned or requested. Must Haves: You are at least 20 years old Must have a valid DMV driver's license, for at least 3 years High School Diploma or equivalent. One (1) year of related experience in a Paratransit, Fixed Route or Demand Response environment preferred. Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays. Presents working knowledge of Wooster and Wayne County. Ability to secure wheelchairs, bend, push and pull up to fifty pounds. Knowledge of routing software systems such as Novus or Trapeze. Clean driving record with a minimum of three (3) years driving history. What's In It For You? We promote from within - park your career here! Free Parking! Flexible scheduling; paid Holidays and Wellness. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. (FT Employees) Paid vacation and an extra day-off on your birthday! (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! The company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* Wellness is provided according to city or state mandates For more information: https://www.propark.com/careers/ Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.
Communications Dispatcher / Public Transit Operator (back up) Pay Rate:
$17 - $19/hourly Schedule:
Full-time & Part Time; includes days, evenings, weekends Location:
Wooster, Ohio The Communications Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Dispatcher is a representative of frontline leadership at the location. What We Are Looking For: Leads and directs public transit vehicles, accountable based on assigned duties and tasks as directed. Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations. Diligently monitors public transit vehicles to include on time performance, vehicle pull-outs, and properly documents rider no-shows. Meets with the department manager on a regular basis to discuss KPI's goals and objectives for the department, and ensure that goals are being met or exceeded. Promotes a teamwork environment, and effective communication between Dispatchers, Supervisors, and Operators. Coordinate problem resolution among Operators, Supervisors, and Public. Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes. Influences positive employee morale and quality customer service. Monitors operator sign-in and sign-out utilizing computer aided dispatching and routing tools. May be required to drive in service when required. Provides superior customer service and communications skills. Documents service disruption issues utilizing the dispatch log. Ensures accurate assignment of vehicles and Operators. Ability to follow company and agency policies and procedures. Other duties as assigned or requested. Must Haves: You are at least 20 years old Must have a valid DMV driver's license, for at least 3 years High School Diploma or equivalent. One (1) year of related experience in a Paratransit, Fixed Route or Demand Response environment preferred. Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays. Presents working knowledge of Wooster and Wayne County. Ability to secure wheelchairs, bend, push and pull up to fifty pounds. Knowledge of routing software systems such as Novus or Trapeze. Clean driving record with a minimum of three (3) years driving history. What's In It For You? We promote from within - park your career here! Free Parking! Flexible scheduling; paid Holidays and Wellness. Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. (FT Employees) Paid vacation and an extra day-off on your birthday! (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! The company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* Wellness is provided according to city or state mandates For more information: https://www.propark.com/careers/ Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.