Rural King
WMS Application Analyst I
As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Krber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. What You'll Do Provide first-line application support for WMS-related issues across HighJump/Krber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural Kings Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Krber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Krber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems integration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries or reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
As a WMS Application Analyst I, you will be supporting and enhancing our Warehouse Management Systems (WMS), specifically focusing on HighJump, Krber, and Infios platforms. This role will work closely with the business, operations, IT, and vendors partners to ensure optimal system performance, provide user support, and participate in the analysis, configuration, and testing of system changes. What You'll Do Provide first-line application support for WMS-related issues across HighJump/Krber/Infios platforms. Analyze, troubleshoot, and resolve user-reported incidents and system errors in a timely and efficient manner. Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. Assist in system configuration, user access management, and basic workflow customization. Participate in testing efforts for new WMS releases, patches, or enhancements including writing test scripts and validating functionality. Create and maintain user documentation, standard operating procedures, and training materials. Work closely with warehouse and logistics teams to ensure smooth day-to-day WMS operations. Monitor and analyze WMS performance and support proactive system health checks. Support project initiatives related to system upgrades, new functionality, or process improvements. Escalate complex issues to senior analysts or vendors, following change control processes and documentation standards. Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism. Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. Demonstrate behaviors that exemplify Rural Kings Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. This role may require occasional travel to distribution centers or warehouses. On-call rotation or after-hours support may be required during critical periods (e.g., system go-lives or peak seasons). Perform other duties as assigned. Essential Qualities for Success At least 1-5 years of experience supporting or administering WMS platforms, preferably HighJump, Krber, or Infios, and a bachelor's degree in Computer Science, Information Systems, Supply Chain Management, or related education. Exposure to configuration and customization of HighJump/Krber workflows or screens. Experience working in a distribution center or retail warehouse environment. Basic understanding of APIs, EDI, or middleware integration tools. Familiarity with systems integration (e.g. ERP, TMS, RF devices) is preferred. Basic knowledge of SQL and experience with data queries or reporting tools is a plus. Strong problem solving skills and ability to work independently with attention to detail. Excellent verbal and written interpersonal and communication skills. Customer focused mindset. Physical Requirements Ability to maintain a seated or standing position for extended durations. Capability to lift 15 pounds periodically. Ability to navigate and access all facilities. Skill to effectively communicate verbally with others, both in-person and via electronic devices. Close vision for computer-related activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.