Menzies Aviation
Automated Passport Control Ambassador
Menzies Aviation, Baltimore, Maryland, United States, 21201
Automated Passport Control Ambassador
Job Category: Customer Service Requisition Number: AUTOM019758 Full-Time Rate: $15 USD per hour Baltimore, MD | BWI BWI Airport, MD 21240, USA Job Details
Description
Essential Duties and Responsibilities Location:
Baltimore International Airport Rate of Pay:
$15.00 per hour - Bilingual, English/Spanish Schedule:
1:30pm - 9:00pm, must work weekends and holidays Training:
Monday - Friday 9:00am - 3:30pm Planning, organizing, coordinating and directing the FIS activities and Agents to meet established service delivery, timelines and customer expectations. Maintains effective relationships with customers. Ensures work standards and performance are compliant with Customer expectations. Identifies, manages and utilizes needed resources in order to meet the operational goals and timely service. Understands issues and opportunities for improvement, gathers necessary data and communicates with appropriate personnel to resolve issues. Ensures Team Members successfully comply with all Company training requirements, investigates causes of accidents and recommends safety measures for preventing further occurrences, is able to meet the Station's attendance standards. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication, interpersonal skills Must possess a valid US Driver's License or State ID + 1 other ID to obtain custom badge/seal (we can accept a US Birth Certificate or Social Security Card or US Passport or Permanent Resident Card) Excellent customer service skills Computer proficient Must be bilingual, Spanish and English Behaviors
Preferred
Team Player
Works well as a member of a group Dedicated
Devoted to a task or purpose with loyalty or integrity Preferred
Employee Badge
Preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
Job Category: Customer Service Requisition Number: AUTOM019758 Full-Time Rate: $15 USD per hour Baltimore, MD | BWI BWI Airport, MD 21240, USA Job Details
Description
Essential Duties and Responsibilities Location:
Baltimore International Airport Rate of Pay:
$15.00 per hour - Bilingual, English/Spanish Schedule:
1:30pm - 9:00pm, must work weekends and holidays Training:
Monday - Friday 9:00am - 3:30pm Planning, organizing, coordinating and directing the FIS activities and Agents to meet established service delivery, timelines and customer expectations. Maintains effective relationships with customers. Ensures work standards and performance are compliant with Customer expectations. Identifies, manages and utilizes needed resources in order to meet the operational goals and timely service. Understands issues and opportunities for improvement, gathers necessary data and communicates with appropriate personnel to resolve issues. Ensures Team Members successfully comply with all Company training requirements, investigates causes of accidents and recommends safety measures for preventing further occurrences, is able to meet the Station's attendance standards. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication, interpersonal skills Must possess a valid US Driver's License or State ID + 1 other ID to obtain custom badge/seal (we can accept a US Birth Certificate or Social Security Card or US Passport or Permanent Resident Card) Excellent customer service skills Computer proficient Must be bilingual, Spanish and English Behaviors
Preferred
Team Player
Works well as a member of a group Dedicated
Devoted to a task or purpose with loyalty or integrity Preferred
Employee Badge
Preferred Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.