La-Z-Boy
Job Summary
This role will give day to day direction to the office team that interacts with customers and stores. This team's primary area of responsibility is to resolve customer issues by responding to delivery related calls. This role will also guide the administrative team to ensure billing resolutions are handled, collection of performance statistics and ensuring that walk in customers are handled in a timely and appropriate manner. Key Responsibilities
Assist stores with delivery related issues Manage the return process and ensures the timely and accurate closing of manifest. React to limited incoming, non-delivery related customer calls received at Distribution Center Backfill other office positions as required by business needs Resolve delivery issues received from customer and driver incoming calls as well as centralized customer care staff Process delivery billing Assist Service Supervisor with various documents and communication to Distribution Center team Manage customer issues/needs Scope & Impact
Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customers or stores satisfaction. Minimum Requirements
High School Diploma or GED required, 0-2+ years of work related experience or equivalent Proficiency with Office software including email, excel, word, and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly. Minimal travel required (1%) Preferred Requirements
Associates Degree Preferred Supervisory Responsibilities: Responsible for directing or overseeing other employees daily work activities. Physical Demands/Work Environment
Office environment/no specific or unusual physical or environmental demands. Core Attributes: Communicate Transparently Lead the Team Impact and Influence Deliver Results Coach and Develop At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build something amazing. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the incumbent for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Job Description: Weekly Hours: 40 Benefits for Employees in the US
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More Information
More information can be found via: 2025 La-Z-Boy Benefits Overview Equal Opportunity Employer
At La-Z-Boy Incorporated, were an equal opportunity employer. We understand that our employees diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.
This role will give day to day direction to the office team that interacts with customers and stores. This team's primary area of responsibility is to resolve customer issues by responding to delivery related calls. This role will also guide the administrative team to ensure billing resolutions are handled, collection of performance statistics and ensuring that walk in customers are handled in a timely and appropriate manner. Key Responsibilities
Assist stores with delivery related issues Manage the return process and ensures the timely and accurate closing of manifest. React to limited incoming, non-delivery related customer calls received at Distribution Center Backfill other office positions as required by business needs Resolve delivery issues received from customer and driver incoming calls as well as centralized customer care staff Process delivery billing Assist Service Supervisor with various documents and communication to Distribution Center team Manage customer issues/needs Scope & Impact
Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customers or stores satisfaction. Minimum Requirements
High School Diploma or GED required, 0-2+ years of work related experience or equivalent Proficiency with Office software including email, excel, word, and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly. Minimal travel required (1%) Preferred Requirements
Associates Degree Preferred Supervisory Responsibilities: Responsible for directing or overseeing other employees daily work activities. Physical Demands/Work Environment
Office environment/no specific or unusual physical or environmental demands. Core Attributes: Communicate Transparently Lead the Team Impact and Influence Deliver Results Coach and Develop At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build something amazing. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the incumbent for this job. Duties, responsibilities, and activities may change at any time with or without notice. Additional Job Description: Weekly Hours: 40 Benefits for Employees in the US
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More Information
More information can be found via: 2025 La-Z-Boy Benefits Overview Equal Opportunity Employer
At La-Z-Boy Incorporated, were an equal opportunity employer. We understand that our employees diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.