TTI of USA, Inc.
Job Description:
Senior Help Desk/Onsite Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms. Contributes to the achievement of team objectives. Bachelor's degree in a related discipline or equivalent work experience required. Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.
Required Skills/Experience:
Hardware update experience Asset tagging and inventory experience Attention to detail Data entry
Additional Information:
Duration: 1-month contract assignment Work Schedule: 5 days onsite per week, Thursday - Monday, 4PM - 11:00 PM or 4:00PM-12:00AM EST (Can work earlier shift on Saturday & Sunday) Rate Range: $25-30/hr. W2 (based on experience)
Senior Help Desk/Onsite Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications and platforms. Contributes to the achievement of team objectives. Bachelor's degree in a related discipline or equivalent work experience required. Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.
Required Skills/Experience:
Hardware update experience Asset tagging and inventory experience Attention to detail Data entry
Additional Information:
Duration: 1-month contract assignment Work Schedule: 5 days onsite per week, Thursday - Monday, 4PM - 11:00 PM or 4:00PM-12:00AM EST (Can work earlier shift on Saturday & Sunday) Rate Range: $25-30/hr. W2 (based on experience)