Walmart
Senior Manager, Business Strategy (Member Experien...
Walmart, Bentonville, Arkansas, United States, 72712
Join Walmart+ as a Senior Manager, Member Experience
Lead the charge in delivering clear, impactful messaging across all member touchpoints. Use data and AI to enhance communications through cross-team collaboration and grow engagement for millions of members. Reporting into the Director, Member Experience, this is your chance to innovate, influence, and make an impact in a collaborative environment. If you're passionate about member experience, we want to hear from you! About Walmart+ Walmart+ is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store, Free Shipping with no order minimum, Mobile Scan & Go in-store, and Member Prices on Fuel, Walmart+ helps our members save time and money like no other retailer. What You'll Do...
Support the Business for all Foundational projects that allow us to move quicker and more personalized when engaging with our members
Collaborate with Enterprise partners to build integrating messaging across the site. Be the voice to secure Walmart+ messaging across Enterprise placements
partners include Site Ops, Homepage, Product, Marketing, Personalization, and Design
Share executive updates on our pathway to omni-channel messaging
Represent the Business and ensure we are testing new copy and creative using AI and other machine learning capabilities
Work with product and marketing to develop an understanding of our members' engagement with our communication channels. Understand placement data and which placements promote the most engagement by member segment and benefit
Host forums so all partners are aware of communication changes and roll outs
Identify industry leaders and conduct competitive analysis
Partner with Marketing, Product, Personalization and Business and identify opportunities for improving the relevance and quality of member communications
Support auditing of communications, FAQs and several placements for correct content and verbiage
E2E journey mapping for site placements
What You'll Bring...
7+ years experience working in a cross-team collaboration environment, often in complex organizational matrixes
5+ years of experience within consulting, marketing, or communications
3+ years of experience journey mapping and customer experience
5+ years of understanding analytics and data interpretation
5+ years experience partnering with product and marketing organizations
You have experience with communications and member experience
You have experience putting presentations together and communicating to all levels of leadership
You participate in strategic planning meetings to create agreement toward your organization's strategy
You understand Walmart's global network capabilities
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...
Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 4 years' experience in retail merchandising, operations management, or related area OR 6 years' experience in retail merchandising, operations management, or related area. Preferred Qualifications...
Leading cross-functional teams, Supervisory experience Primary Location...
702 Sw 8th St, Bentonville, AR 72716, United States of America About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.
Lead the charge in delivering clear, impactful messaging across all member touchpoints. Use data and AI to enhance communications through cross-team collaboration and grow engagement for millions of members. Reporting into the Director, Member Experience, this is your chance to innovate, influence, and make an impact in a collaborative environment. If you're passionate about member experience, we want to hear from you! About Walmart+ Walmart+ is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store, Free Shipping with no order minimum, Mobile Scan & Go in-store, and Member Prices on Fuel, Walmart+ helps our members save time and money like no other retailer. What You'll Do...
Support the Business for all Foundational projects that allow us to move quicker and more personalized when engaging with our members
Collaborate with Enterprise partners to build integrating messaging across the site. Be the voice to secure Walmart+ messaging across Enterprise placements
partners include Site Ops, Homepage, Product, Marketing, Personalization, and Design
Share executive updates on our pathway to omni-channel messaging
Represent the Business and ensure we are testing new copy and creative using AI and other machine learning capabilities
Work with product and marketing to develop an understanding of our members' engagement with our communication channels. Understand placement data and which placements promote the most engagement by member segment and benefit
Host forums so all partners are aware of communication changes and roll outs
Identify industry leaders and conduct competitive analysis
Partner with Marketing, Product, Personalization and Business and identify opportunities for improving the relevance and quality of member communications
Support auditing of communications, FAQs and several placements for correct content and verbiage
E2E journey mapping for site placements
What You'll Bring...
7+ years experience working in a cross-team collaboration environment, often in complex organizational matrixes
5+ years of experience within consulting, marketing, or communications
3+ years of experience journey mapping and customer experience
5+ years of understanding analytics and data interpretation
5+ years experience partnering with product and marketing organizations
You have experience with communications and member experience
You have experience putting presentations together and communicating to all levels of leadership
You participate in strategic planning meetings to create agreement toward your organization's strategy
You understand Walmart's global network capabilities
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...
Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 4 years' experience in retail merchandising, operations management, or related area OR 6 years' experience in retail merchandising, operations management, or related area. Preferred Qualifications...
Leading cross-functional teams, Supervisory experience Primary Location...
702 Sw 8th St, Bentonville, AR 72716, United States of America About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.