Atlas
The Role
We're looking for a Head of Dining Operations & Concierge to lead the most ambitious dining access initiative in the world. You'll manage our nationwide dining concierge operation
from staffing and training to fulfillment rates and direct relationships with top restaurants. You won't be booking tables yourself
you'll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You'll be responsible for overseeing a team that's handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining. This is a foundational role
both operational and strategic
at the center of what makes Atlas exceptional. What You'll Own
Manage and grow the dining concierge team
hiring, training, and setting KPIs across key markets
Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
Own relationships with top restaurants and hospitality groups
from ongoing partnerships to new deal flow
Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
Represent Atlas's dining capabilities in conversations with high-profile members, partners, and investors
You Might Be a Fit If You Have
712+ years in high-end hospitality, dining, or concierge roles
Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)
Deep understanding of the world of hard-to-book restaurants and VIP clientele
A proven operational track record
you've built and scaled systems, not just answered requests
A service-first mindset
you sweat the details and genuinely care about member outcomes
Bonus: Experience at a startup or working cross-functionally with tech/product teams
Why You'll Love Working Here
Big opportunity: Dining is core to Atlas
this role is a direct driver of member happiness, retention, and growth
High-caliber team: Work alongside experienced operators and technologists building something genuinely new
Serious upside: Competitive salary, equity, and benefits
plus your own Atlas card
We're looking for a Head of Dining Operations & Concierge to lead the most ambitious dining access initiative in the world. You'll manage our nationwide dining concierge operation
from staffing and training to fulfillment rates and direct relationships with top restaurants. You won't be booking tables yourself
you'll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You'll be responsible for overseeing a team that's handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining. This is a foundational role
both operational and strategic
at the center of what makes Atlas exceptional. What You'll Own
Manage and grow the dining concierge team
hiring, training, and setting KPIs across key markets
Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
Own relationships with top restaurants and hospitality groups
from ongoing partnerships to new deal flow
Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
Represent Atlas's dining capabilities in conversations with high-profile members, partners, and investors
You Might Be a Fit If You Have
712+ years in high-end hospitality, dining, or concierge roles
Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)
Deep understanding of the world of hard-to-book restaurants and VIP clientele
A proven operational track record
you've built and scaled systems, not just answered requests
A service-first mindset
you sweat the details and genuinely care about member outcomes
Bonus: Experience at a startup or working cross-functionally with tech/product teams
Why You'll Love Working Here
Big opportunity: Dining is core to Atlas
this role is a direct driver of member happiness, retention, and growth
High-caliber team: Work alongside experienced operators and technologists building something genuinely new
Serious upside: Competitive salary, equity, and benefits
plus your own Atlas card