Mitsubishi HC Capital America, Inc.
Salesforce Service Delivery Lead
Mitsubishi HC Capital America, Inc., Itasca, Illinois, United States, 60143
Join to apply for the
Salesforce Service Delivery Lead
role at
Mitsubishi HC Capital America, Inc. 2 days ago Be among the first 25 applicants Join to apply for the
Salesforce Service Delivery Lead
role at
Mitsubishi HC Capital America, Inc. Get AI-powered advice on this job and more exclusive features. This position will be based out of either our Itasca, IL or Norwalk, CT office. Incumbent will be working in the office 5 days week.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Position Overview
We are seeking a highly skilled and experienced Salesforce Service Delivery Lead to oversee the successful delivery, operations, and continuous improvement of Salesforce-based solutions and services across the organization. This role is responsible for managing the end-to-end service lifecycle, ensuring operational excellence, driving automation, and leading deployment and release management efforts. The ideal candidate will bring strong ITSM knowledge, leadership skills, and a passion for delivering high-quality delivery, stakeholder satisfaction, and continuous improvement of Salesforce platforms and processes.
Commitment To Internal Control
This position is required to possess a comprehensive understanding of and adhere to the system of internal controls associated with the fundamental duties and responsibilities of the role. This includes compliance with SOX and all other pertinent regulatory and compliance policies and requirements.
Essential Duties and Responsibilities:
Service Delivery Management
Lead the end-to-end delivery of Salesforce services, ensuring alignment with business goals and SLAs. Manage day-to-day operations, including incident resolution, service requests, and performance monitoring related to Salesforce. Oversee change control, deployment and release management, ensuring smooth and controlled rollouts. Implement and maintain ITSM best practices (Incident, Problem, Change, and Configuration Management).
Stakeholder Engagement
Act as the primary point of contact for business stakeholders regarding Salesforce service delivery. Translate business needs into technical solutions in collaboration with Salesforce developers and architects.
Team Leadership
Lead and mentor a team of Salesforce administrators, developers, and support staff. Coordinate with external vendors and partners to ensure timely, high-quality delivery and support.
Governance & Compliance
Ensure adherence to data governance, security policies, and compliance standards. Maintain documentation, audit trails, and service reports.
Continuous Improvement
Monitor KPIs and service metrics and implement improvements to enhance service quality. Stay updated with Salesforce platform updates and best practices.
Key Performance Indicators:
Complete projects on time, on budget, while maintaining quality Improve operational efficiency by reducing issue resolution time Provide Salesforce guidance to both IT and the business across MHCA Meet stakeholder expectations.
Responsibility and Decision-Making Authority:
N/A
Management/Supervisory Responsibilities
Indirect leadership
Required Skills
Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, and Experience Cloud. Proficiency in Salesforce administration, configuration, and user management. In-depth knowledge of ITSM processes and experience with service delivery frameworks such as ITIL. Excellent project management and organizational skills. Strong communication and stakeholder management abilities. Ability to lead cross-functional teams and manage vendor relationships. Familiarity with Agile and DevOps methodologies. Knowledge of integration tools (e.g., MuleSoft, APIs) and data migration strategies. Analytical mindset with a focus on problem-solving and continuous improvement. Proficiency in tools such as Jira, Confluence, and Salesforce deployment tools (e.g., Gearset, Copado). Analytical mindset with a focus on continuous improvement and operational efficiency.
Preferred Skills
Experience with Salesforce Service Cloud, Sales Cloud, and Experience Cloud. Familiarity with Agile and DevOps methodologies. Knowledge of integration tools (e.g., MuleSoft, APIs) and data migration strategies. Strong analytical and problem-solving abilities.
Education And Experience
Bachelor’s degree in Computer Science , Information Systems, or related field. 5+ years of experience in Salesforce platform management and service delivery. Salesforce certifications (e.g., Administrator, Service Cloud Consultant, Platform App Builder) preferred. Proven experience in ITIL or similar service management frameworks. Strong leadership, communication, and stakeholder management skills .
Working Hours
Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.
Travel
0%-5% Occasional travel to branch offices or seminars may be required.
Physical Demands
Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person Body motor skills sufficient to enable incumbent to move from one office location to another
_____________________________________________________________________________________________
The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.
The position is exempt and the salary will be between $154,600.00 and $183,000.00 with an opportunity to earn (a discretionary annual bonus).
The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.
Additional Benefits
Medical, Dental, and vision plans 401(k) and matching Paid Time Off Company Paid Life Insurance Employee Assistance Program Training and Development Opportunities Employee Discounts Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing Referrals increase your chances of interviewing at Mitsubishi HC Capital America, Inc. by 2x Get notified about new Service Delivery Lead jobs in
Itasca, IL . Service Delivery Lead - Treasury Payments Chicago, IL $69,000.00-$127,800.00 6 days ago Chicago, IL $137,000.00-$170,000.00 1 day ago Chicago, IL $155,000.00-$165,000.00 1 week ago Chicago, IL $102,400.00-$179,000.00 1 month ago Director, Indirect Procurement Operations (100% Remote) Rosemont, IL $110,000.00-$180,000.00 1 day ago Oak Brook, IL $127,000.00-$216,000.00 2 weeks ago Chicago, IL $110,000.00-$140,000.00 2 weeks ago Warrenville, IL $166,500.00-$185,000.00 1 day ago Manager, Virtual Care Navigation Operations Burr Ridge, IL $80,000.00-$90,000.00 2 months ago Chicago, IL $166,500.00-$185,000.00 1 day ago Category Manager, Indirect Procurement - Professional Services Chicago, IL $200,000.00-$250,000.00 1 month ago Enterprise Change Management Governance and Oversight Lead Chicago, IL $137,400.00-$240,400.00 2 weeks ago Sr Product Owner, Warehouse Labor Management Systems Rosemont, IL $95,000.00-$155,000.00 2 days ago Managing Director, Operations Shared Services Oak Brook, IL $200,000.00-$235,000.00 19 hours ago Chicago, IL $153,000.00-$230,000.00 12 hours ago Des Plaines, IL $145,000.00-$160,000.00 1 week ago Clinical Documentation Integrity Program Manager - ChicagoRegional Vice President, Support Services Operations (Healthcare)Director, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $150,000.00-$225,000.00 1 hour ago Application Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO Chicago, IL $175,725.00-$292,875.00 1 week ago Lead Specialist, Delivery Engagement Lead in Cyber Penetration TestingPEPI: Manager, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $125,000.00-$190,000.00 1 hour ago Manager, Virtual Care Navigation Operations Burr Ridge, IL $80,000.00-$90,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Salesforce Service Delivery Lead
role at
Mitsubishi HC Capital America, Inc. 2 days ago Be among the first 25 applicants Join to apply for the
Salesforce Service Delivery Lead
role at
Mitsubishi HC Capital America, Inc. Get AI-powered advice on this job and more exclusive features. This position will be based out of either our Itasca, IL or Norwalk, CT office. Incumbent will be working in the office 5 days week.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Position Overview
We are seeking a highly skilled and experienced Salesforce Service Delivery Lead to oversee the successful delivery, operations, and continuous improvement of Salesforce-based solutions and services across the organization. This role is responsible for managing the end-to-end service lifecycle, ensuring operational excellence, driving automation, and leading deployment and release management efforts. The ideal candidate will bring strong ITSM knowledge, leadership skills, and a passion for delivering high-quality delivery, stakeholder satisfaction, and continuous improvement of Salesforce platforms and processes.
Commitment To Internal Control
This position is required to possess a comprehensive understanding of and adhere to the system of internal controls associated with the fundamental duties and responsibilities of the role. This includes compliance with SOX and all other pertinent regulatory and compliance policies and requirements.
Essential Duties and Responsibilities:
Service Delivery Management
Lead the end-to-end delivery of Salesforce services, ensuring alignment with business goals and SLAs. Manage day-to-day operations, including incident resolution, service requests, and performance monitoring related to Salesforce. Oversee change control, deployment and release management, ensuring smooth and controlled rollouts. Implement and maintain ITSM best practices (Incident, Problem, Change, and Configuration Management).
Stakeholder Engagement
Act as the primary point of contact for business stakeholders regarding Salesforce service delivery. Translate business needs into technical solutions in collaboration with Salesforce developers and architects.
Team Leadership
Lead and mentor a team of Salesforce administrators, developers, and support staff. Coordinate with external vendors and partners to ensure timely, high-quality delivery and support.
Governance & Compliance
Ensure adherence to data governance, security policies, and compliance standards. Maintain documentation, audit trails, and service reports.
Continuous Improvement
Monitor KPIs and service metrics and implement improvements to enhance service quality. Stay updated with Salesforce platform updates and best practices.
Key Performance Indicators:
Complete projects on time, on budget, while maintaining quality Improve operational efficiency by reducing issue resolution time Provide Salesforce guidance to both IT and the business across MHCA Meet stakeholder expectations.
Responsibility and Decision-Making Authority:
N/A
Management/Supervisory Responsibilities
Indirect leadership
Required Skills
Strong understanding of Salesforce architecture, including Sales Cloud, Service Cloud, and Experience Cloud. Proficiency in Salesforce administration, configuration, and user management. In-depth knowledge of ITSM processes and experience with service delivery frameworks such as ITIL. Excellent project management and organizational skills. Strong communication and stakeholder management abilities. Ability to lead cross-functional teams and manage vendor relationships. Familiarity with Agile and DevOps methodologies. Knowledge of integration tools (e.g., MuleSoft, APIs) and data migration strategies. Analytical mindset with a focus on problem-solving and continuous improvement. Proficiency in tools such as Jira, Confluence, and Salesforce deployment tools (e.g., Gearset, Copado). Analytical mindset with a focus on continuous improvement and operational efficiency.
Preferred Skills
Experience with Salesforce Service Cloud, Sales Cloud, and Experience Cloud. Familiarity with Agile and DevOps methodologies. Knowledge of integration tools (e.g., MuleSoft, APIs) and data migration strategies. Strong analytical and problem-solving abilities.
Education And Experience
Bachelor’s degree in Computer Science , Information Systems, or related field. 5+ years of experience in Salesforce platform management and service delivery. Salesforce certifications (e.g., Administrator, Service Cloud Consultant, Platform App Builder) preferred. Proven experience in ITIL or similar service management frameworks. Strong leadership, communication, and stakeholder management skills .
Working Hours
Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.
Travel
0%-5% Occasional travel to branch offices or seminars may be required.
Physical Demands
Digital dexterity and hand/eye coordination in operation of office equipment Light lifting and carrying of supplies, files, etc. Ability to speak to and hear customers and/or other employees via phone or in person Body motor skills sufficient to enable incumbent to move from one office location to another
_____________________________________________________________________________________________
The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.
The position is exempt and the salary will be between $154,600.00 and $183,000.00 with an opportunity to earn (a discretionary annual bonus).
The salary range is determined and based on internal equity, market data/ranges, applicant's skills, prior relevant experience and education.
Additional Benefits
Medical, Dental, and vision plans 401(k) and matching Paid Time Off Company Paid Life Insurance Employee Assistance Program Training and Development Opportunities Employee Discounts Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing Referrals increase your chances of interviewing at Mitsubishi HC Capital America, Inc. by 2x Get notified about new Service Delivery Lead jobs in
Itasca, IL . Service Delivery Lead - Treasury Payments Chicago, IL $69,000.00-$127,800.00 6 days ago Chicago, IL $137,000.00-$170,000.00 1 day ago Chicago, IL $155,000.00-$165,000.00 1 week ago Chicago, IL $102,400.00-$179,000.00 1 month ago Director, Indirect Procurement Operations (100% Remote) Rosemont, IL $110,000.00-$180,000.00 1 day ago Oak Brook, IL $127,000.00-$216,000.00 2 weeks ago Chicago, IL $110,000.00-$140,000.00 2 weeks ago Warrenville, IL $166,500.00-$185,000.00 1 day ago Manager, Virtual Care Navigation Operations Burr Ridge, IL $80,000.00-$90,000.00 2 months ago Chicago, IL $166,500.00-$185,000.00 1 day ago Category Manager, Indirect Procurement - Professional Services Chicago, IL $200,000.00-$250,000.00 1 month ago Enterprise Change Management Governance and Oversight Lead Chicago, IL $137,400.00-$240,400.00 2 weeks ago Sr Product Owner, Warehouse Labor Management Systems Rosemont, IL $95,000.00-$155,000.00 2 days ago Managing Director, Operations Shared Services Oak Brook, IL $200,000.00-$235,000.00 19 hours ago Chicago, IL $153,000.00-$230,000.00 12 hours ago Des Plaines, IL $145,000.00-$160,000.00 1 week ago Clinical Documentation Integrity Program Manager - ChicagoRegional Vice President, Support Services Operations (Healthcare)Director, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $150,000.00-$225,000.00 1 hour ago Application Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO Chicago, IL $175,725.00-$292,875.00 1 week ago Lead Specialist, Delivery Engagement Lead in Cyber Penetration TestingPEPI: Manager, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $125,000.00-$190,000.00 1 hour ago Manager, Virtual Care Navigation Operations Burr Ridge, IL $80,000.00-$90,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr