Talent Wave Associates
Salesforce Service Delivery Lead
Talent Wave Associates, Itasca, Illinois, United States, 60143
2 weeks ago Be among the first 25 applicants
Talent Wave Associates provided pay range This range is provided by Talent Wave Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $154,600.00/yr - $183,000.00/yr
Are you ready to lead the charge in delivering top-notch Salesforce solutions?
Our client is seeking a dynamic and experienced professional to oversee the successful delivery and continuous improvement of Salesforce-based solutions. This role is pivotal in managing the end-to-end service lifecycle, ensuring operational excellence, and driving innovation in Salesforce platforms and processes.
Location:
Based in Itasca, IL, with in-office presence 3-4 days a week.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Key Responsibilities:
Lead and manage the delivery of Salesforce services, aligning with business goals and service level agreements (SLAs). Oversee day-to-day operations, including incident resolution, service requests, and performance monitoring. Implement ITSM best practices and manage change control, deployment, and release processes. Engage with stakeholders, translating business needs into technical solutions in collaboration with developers and architects. Mentor and lead a team of Salesforce professionals while coordinating with external vendors for high-quality service delivery. Ensure compliance with data governance and security policies, maintaining documentation and audit trails. Drive continuous improvement by monitoring KPIs and implementing service enhancements. Required Skills:
Strong understanding of Salesforce architecture and proficiency in administration and configuration. In-depth knowledge of ITSM processes and experience with frameworks like ITIL. Excellent project management, communication, and stakeholder management skills. Ability to lead cross-functional teams and manage vendor relationships. Familiarity with Agile and DevOps methodologies, integration tools, and data migration strategies. Proficiency in tools such as Jira, Confluence, and Salesforce deployment tools. Education and Experience:
Bachelor's degree in Computer Science, Information Systems, or related field. 5 years of experience in Salesforce platform management and service delivery. Salesforce certifications and proven experience in ITIL or similar frameworks preferred. Working Hours:
40-45 hours/week with some evening work as needed.
Travel:
0%-5% occasional travel may be required. At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!
#25-00313 Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesStaffing and Recruiting Referrals increase your chances of interviewing at Talent Wave Associates by 2x Get notified about new Service Delivery Lead jobs in
Itasca, IL . VP, Continuous Improvement - Corporate FunctionsService Delivery Lead - Treasury Payments Chicago, IL $69,000.00-$127,800.00 2 weeks ago Chicago, IL $137,400.00-$240,400.00 2 weeks ago Chicago, IL $155,000.00-$165,000.00 3 weeks ago Greater Chicago Area $160,000.00-$195,000.00 1 week ago Chicago, IL $102,400.00-$179,000.00 1 month ago Oak Brook, IL $127,000.00-$216,000.00 3 weeks ago Sr Product Owner, Warehouse Labor Management Systems Rosemont, IL $95,000.00-$155,000.00 2 weeks ago Category Manager, Indirect Procurement - Professional Services Chicago, IL $110,000.00-$140,000.00 3 weeks ago Director, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $150,000.00-$225,000.00 1 week ago Chicago, IL $200,000.00-$250,000.00 1 month ago Schaumburg, IL $80,000.00-$100,000.00 3 weeks ago Des Plaines, IL $145,000.00-$160,000.00 2 weeks ago Enterprise Change Management Governance and Oversight Lead Chicago, IL $137,400.00-$240,400.00 5 days ago Regional Vice President, Support Services Operations (Healthcare)Application Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO Chicago, IL $175,725.00-$292,875.00 2 weeks ago Lead Specialist, Delivery Engagement Lead in Cyber Penetration TestingSr Project Manager People Success Strategy & Innovation Bolingbrook, IL $119,300.00-$165,000.00 1 day ago PEPI: Manager, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $125,000.00-$190,000.00 1 week ago Chicago, IL $82,640.00-$123,960.00 2 hours ago Chicago, IL $182,820.00-$242,178.20 4 days ago Chicago, IL $161,000.00-$359,000.00 1 week ago Chicago, IL $177,600.00-$257,600.00 2 days ago Chicago, IL $145,000.00-$165,000.00 1 week ago Chicago, IL $45,000.00-$50,000.00 2 weeks ago Senior Manager, IT Voice Services & Contact Center Solutions Deerfield, IL $144,000.00-$195,000.00 2 months ago Sr Dir Infrastructure, IT Support & Cyber Security We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Based in Itasca, IL, with in-office presence 3-4 days a week.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Key Responsibilities:
Lead and manage the delivery of Salesforce services, aligning with business goals and service level agreements (SLAs). Oversee day-to-day operations, including incident resolution, service requests, and performance monitoring. Implement ITSM best practices and manage change control, deployment, and release processes. Engage with stakeholders, translating business needs into technical solutions in collaboration with developers and architects. Mentor and lead a team of Salesforce professionals while coordinating with external vendors for high-quality service delivery. Ensure compliance with data governance and security policies, maintaining documentation and audit trails. Drive continuous improvement by monitoring KPIs and implementing service enhancements. Required Skills:
Strong understanding of Salesforce architecture and proficiency in administration and configuration. In-depth knowledge of ITSM processes and experience with frameworks like ITIL. Excellent project management, communication, and stakeholder management skills. Ability to lead cross-functional teams and manage vendor relationships. Familiarity with Agile and DevOps methodologies, integration tools, and data migration strategies. Proficiency in tools such as Jira, Confluence, and Salesforce deployment tools. Education and Experience:
Bachelor's degree in Computer Science, Information Systems, or related field. 5 years of experience in Salesforce platform management and service delivery. Salesforce certifications and proven experience in ITIL or similar frameworks preferred. Working Hours:
40-45 hours/week with some evening work as needed.
Travel:
0%-5% occasional travel may be required. At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!
#25-00313 Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesStaffing and Recruiting Referrals increase your chances of interviewing at Talent Wave Associates by 2x Get notified about new Service Delivery Lead jobs in
Itasca, IL . VP, Continuous Improvement - Corporate FunctionsService Delivery Lead - Treasury Payments Chicago, IL $69,000.00-$127,800.00 2 weeks ago Chicago, IL $137,400.00-$240,400.00 2 weeks ago Chicago, IL $155,000.00-$165,000.00 3 weeks ago Greater Chicago Area $160,000.00-$195,000.00 1 week ago Chicago, IL $102,400.00-$179,000.00 1 month ago Oak Brook, IL $127,000.00-$216,000.00 3 weeks ago Sr Product Owner, Warehouse Labor Management Systems Rosemont, IL $95,000.00-$155,000.00 2 weeks ago Category Manager, Indirect Procurement - Professional Services Chicago, IL $110,000.00-$140,000.00 3 weeks ago Director, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $150,000.00-$225,000.00 1 week ago Chicago, IL $200,000.00-$250,000.00 1 month ago Schaumburg, IL $80,000.00-$100,000.00 3 weeks ago Des Plaines, IL $145,000.00-$160,000.00 2 weeks ago Enterprise Change Management Governance and Oversight Lead Chicago, IL $137,400.00-$240,400.00 5 days ago Regional Vice President, Support Services Operations (Healthcare)Application Lifecycle Management Delivery Lead - Senior Manager/Specialist Leader - CTO Chicago, IL $175,725.00-$292,875.00 2 weeks ago Lead Specialist, Delivery Engagement Lead in Cyber Penetration TestingSr Project Manager People Success Strategy & Innovation Bolingbrook, IL $119,300.00-$165,000.00 1 day ago PEPI: Manager, Supply Chain - Distribution & Logistics (OPEN TO ALL U.S. LOCATIONS) Chicago, IL $125,000.00-$190,000.00 1 week ago Chicago, IL $82,640.00-$123,960.00 2 hours ago Chicago, IL $182,820.00-$242,178.20 4 days ago Chicago, IL $161,000.00-$359,000.00 1 week ago Chicago, IL $177,600.00-$257,600.00 2 days ago Chicago, IL $145,000.00-$165,000.00 1 week ago Chicago, IL $45,000.00-$50,000.00 2 weeks ago Senior Manager, IT Voice Services & Contact Center Solutions Deerfield, IL $144,000.00-$195,000.00 2 months ago Sr Dir Infrastructure, IT Support & Cyber Security We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr