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ITAC Solutions

IT Support Analyst

ITAC Solutions, Mobile, Alabama, United States, 36624

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Looking to put your technical skills to work in a hands-on environment where you're more than just a ticket number? Our client is seeking an IT Support Analyst to serve as a critical resource for maintaining and improving technology operation. This is a high-impact role supporting day-to-day systems while contributing to broader infrastructure initiatives.

Benefits & Extras

Be the go-to person across a broad technology environment - not just a cog in the machine Opportunities to expand skills in networking, system administration, and even web development Great team culture with long-tenured staff and hands-on leadership Compensation

$25-32/hr depending on experience What You'll Be Doing

Provide desktop, hardware, software, and network support to internal users Maintain and upgrade server/desktop OS (Windows/Linux) and applications Assist with patching, deployment, and security compliance Troubleshoot connectivity issues: LAN, WAN, VPN, wireless Manage Active Directory accounts, permissions, and group policies Document technical issues, solutions, and procedures in a ticketing system Support and participate in infrastructure and user training projects What You'll Need to be Considered

Basic programming knowledge (SQL, HTML, C#, VB .Net) Hands-on experience with barcoding hardware/software or web development Comfort with travel to branch locations for onsite support Ability to write user guides and communicate technical ideas clearly Supervisory skills to oversee vendors or direct contributors on key projects

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