First Call Temporary Services
Job Description
Job Description
Location: Mooresville, IN
Bilingual (English/Spanish) Hours: Monday – Friday | 9:00 AM – 3:00 PM PAY $18 hourly
Position Summary
CredStar Revenue Solutions is seeking a detail-oriented and motivated Collections Coordinator to manage the recovery of unpaid accounts with professionalism, empathy, and efficiency. The ideal candidate will demonstrate strong communication skills, a thorough understanding of collections law, and a commitment to providing high-quality customer service in a fast-paced environment.
Primary Responsibilities
Conduct both inbound and outbound collection calls in compliance with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Maintain a professional, respectful, and firm tone in all communications while striving to resolve delinquent accounts. Clearly and consistently disclose the Mini-Miranda warning: Utilize approved notices and correspondence to support debt recovery efforts. Respond to all inquiries, including phone, email, and website submissions, from debtors and legal representatives within 24 business hours. Collect and organize necessary documentation to escalate qualifying accounts to legal proceedings. Maintain consistent communication with legal counsel and ensure all case information is accurately recorded in the internal collection system. Track case outcomes and document all debtor interactions, payment arrangements, and legal statuses. Monitor assigned legal queues for updates on judgments, garnishments, and payments. Use internal skip tracing tools to locate debtor assets and support recovery efforts. Qualifications
Education
High School Diploma required Bachelor’s Degree preferred (not required) Experience & Skills
Minimum 4 years of customer service experience At least 2 years of experience in a third-party collection agency preferred 1 year of legal or law office experience is a plus Bilingual (English/Spanish) Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) Quick learner with the ability to navigate and master internal software systems Exceptional verbal and written communication skills Ability to manage a high call volume environment with accuracy and professionalism Demonstrated ability to work independently and collaboratively in a team setting
#FirstcallFra
Job Description
Location: Mooresville, IN
Bilingual (English/Spanish) Hours: Monday – Friday | 9:00 AM – 3:00 PM PAY $18 hourly
Position Summary
CredStar Revenue Solutions is seeking a detail-oriented and motivated Collections Coordinator to manage the recovery of unpaid accounts with professionalism, empathy, and efficiency. The ideal candidate will demonstrate strong communication skills, a thorough understanding of collections law, and a commitment to providing high-quality customer service in a fast-paced environment.
Primary Responsibilities
Conduct both inbound and outbound collection calls in compliance with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Maintain a professional, respectful, and firm tone in all communications while striving to resolve delinquent accounts. Clearly and consistently disclose the Mini-Miranda warning: Utilize approved notices and correspondence to support debt recovery efforts. Respond to all inquiries, including phone, email, and website submissions, from debtors and legal representatives within 24 business hours. Collect and organize necessary documentation to escalate qualifying accounts to legal proceedings. Maintain consistent communication with legal counsel and ensure all case information is accurately recorded in the internal collection system. Track case outcomes and document all debtor interactions, payment arrangements, and legal statuses. Monitor assigned legal queues for updates on judgments, garnishments, and payments. Use internal skip tracing tools to locate debtor assets and support recovery efforts. Qualifications
Education
High School Diploma required Bachelor’s Degree preferred (not required) Experience & Skills
Minimum 4 years of customer service experience At least 2 years of experience in a third-party collection agency preferred 1 year of legal or law office experience is a plus Bilingual (English/Spanish) Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel) Quick learner with the ability to navigate and master internal software systems Exceptional verbal and written communication skills Ability to manage a high call volume environment with accuracy and professionalism Demonstrated ability to work independently and collaboratively in a team setting
#FirstcallFra