Associa
Description
A Condominium General Manager provides the overall supervision of a the condominium community and professional guidance to the condominium association.The Condominium General Manager interacts with internal and external customers including homeowners, vendors, maintenance contractors, developers, board members and committee members, as well as staff at the Associa Client Shared Service Center and within the branch office.
Daily responsibilities:
- Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
- Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
- Issues violation letters to homeowners and follow-up to ensure remedied.
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquires in-person, by phone, and email.
- Data enter and update information in the database; record and track documents and information.
- Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
- Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
- Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Prepare board packages. Coordinate and schedule monthly and annual board meetings.
- Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
- Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
- Other projects as assigned.
- Associates Degree Required; Bachelors Degree Preferred.
- 3+ years of Community Association experience to include condominium management.
- Service Driven, Customer Focused, Team Oriented.
- Excellent communication, project management, follow-up, and follow-through skills (written and spoken).
- Financial acumen with the ability to read and interpret financial statements, financial reports, Balance Sheet, Income Statements, Operating Expense Report, Delinquency Report, Variance Report, Reserve Study Reports, etc.
- Understanding the relationship among the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Knowledge of MS Office products and business correspondence (grammar, structure, punctuation, spelling, etc.)at a proficient level.
- Conflict resolution techniques at a proficient level; professional communication skills (phone, interpersonal, written, verbal, etc.) and customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
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