EverHeart Hospice
Description
Summary of Position: The Patient and Family Navigator is responsible for incoming communications for all intake, referrals, and follow-up for the Hospice program. This position will provide additional support to the admissions team, patients, and families.
Shift: 8:00 AM-6:30 PM
10 HR Shifts / 4 Days a Week
Responsibilities
General Responsibilities of Position:
• Answer referral calls and inquiry questions about hospice, hospice benefits, and palliative care.
• Provide consultative end-of-life care planning to patients and families aimed at matching prospects with the best service from our portfolio.
• Obtain orders from Medical Director and Attending Practitioners.
• Work collaboratively with the Admissions team to facilitate the conversion of referrals.
• Assist with admission paperwork, including physician orders and data entry into the EMR.
• Assist the Admissions team with pre-admission planning, including ordering medication, DME, and setting up transportation for patients.
• Coordinate the admission with the discharge planner at the hospital when applicable.
• Coordinate with the finance department on verifying benefit periods.
• Organize all obtained information and enter the required data into the EMR.
• Schedule the admission nurse and coordinate with team managers.
• Update the supervisor on all referrals, admissions, and other Agency issues and needs.
• Update the admissions dashboard.
• Complete all documentation as required by the organization in compliance with Agency policy, accreditation bodies, and governing requirements.
• Prepare and complete pre-admission paperwork according to Agency requirements.
• Audit new admissions for accuracy.
• Follow up with patients in the In Touch Program.
• Assist with pre-admission activities, including but not limited to referrals, ordering medications, ordering DME, and setting up transport when needed.
• Complete referrals and pre-admit contact.
• Obtain patient health information and enter required data into the EMR.
• Assist with data entry, including but not limited to physician orders, frequency orders, medication, and DME.
• Assist with QAPI audits.
• Oversee the admission binder process.
• Other duties as assigned.
Qualifications
Education and Experience:
• Graduation from an approved School of Practical Nursing.
• Current LPN licensure in the State of Ohio.
• Minimum of one year of experience in Medical/Surgical, Oncology, or community health nursing.
• Hospice experience preferred.
Special Skills and Requirements:
• Shall have a valid driver's license.
• Excellent customer service skills.
• Detail-oriented with excellent communication, documentation, and organizational skills.
• Ability to follow instructions.
• Ability to work independently without supervision.
• Travel to other sites as needed. Travel may be in inclement weather.
• Ability to lift 25 lbs. of supplies or equipment.
• Requires various amounts of sitting, standing, twisting, turning, bending, lifting, and walking.
• Weekend and Holiday rotation.
Summary of Position: The Patient and Family Navigator is responsible for incoming communications for all intake, referrals, and follow-up for the Hospice program. This position will provide additional support to the admissions team, patients, and families.
Shift: 8:00 AM-6:30 PM
10 HR Shifts / 4 Days a Week
Responsibilities
General Responsibilities of Position:
• Answer referral calls and inquiry questions about hospice, hospice benefits, and palliative care.
• Provide consultative end-of-life care planning to patients and families aimed at matching prospects with the best service from our portfolio.
• Obtain orders from Medical Director and Attending Practitioners.
• Work collaboratively with the Admissions team to facilitate the conversion of referrals.
• Assist with admission paperwork, including physician orders and data entry into the EMR.
• Assist the Admissions team with pre-admission planning, including ordering medication, DME, and setting up transportation for patients.
• Coordinate the admission with the discharge planner at the hospital when applicable.
• Coordinate with the finance department on verifying benefit periods.
• Organize all obtained information and enter the required data into the EMR.
• Schedule the admission nurse and coordinate with team managers.
• Update the supervisor on all referrals, admissions, and other Agency issues and needs.
• Update the admissions dashboard.
• Complete all documentation as required by the organization in compliance with Agency policy, accreditation bodies, and governing requirements.
• Prepare and complete pre-admission paperwork according to Agency requirements.
• Audit new admissions for accuracy.
• Follow up with patients in the In Touch Program.
• Assist with pre-admission activities, including but not limited to referrals, ordering medications, ordering DME, and setting up transport when needed.
• Complete referrals and pre-admit contact.
• Obtain patient health information and enter required data into the EMR.
• Assist with data entry, including but not limited to physician orders, frequency orders, medication, and DME.
• Assist with QAPI audits.
• Oversee the admission binder process.
• Other duties as assigned.
Qualifications
Education and Experience:
• Graduation from an approved School of Practical Nursing.
• Current LPN licensure in the State of Ohio.
• Minimum of one year of experience in Medical/Surgical, Oncology, or community health nursing.
• Hospice experience preferred.
Special Skills and Requirements:
• Shall have a valid driver's license.
• Excellent customer service skills.
• Detail-oriented with excellent communication, documentation, and organizational skills.
• Ability to follow instructions.
• Ability to work independently without supervision.
• Travel to other sites as needed. Travel may be in inclement weather.
• Ability to lift 25 lbs. of supplies or equipment.
• Requires various amounts of sitting, standing, twisting, turning, bending, lifting, and walking.
• Weekend and Holiday rotation.