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Peak Limousine

Dispatcher Full Time

Peak Limousine, Matthews, North Carolina, us, 28106

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Benefits:

401(k) matching

Free food & snacks

Paid time off

About Peak Limousine Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.

Dispatcher Responsibilities

Manage GPS and dispatch chauffeurs for timely service

Track incoming flights and update/manage arrival times

Provide great customer service to clients

Forecast possible timeline challenges and reschedule chauffeurs, make adjustments as needed

Answer calls from chauffeurs, vendors, affiliates

Google maps - route trips and assist chauffeurs around traffic challenges

Oversee chauffeur routes and arrival times to ensure prompt service

Book new and existing client reservations

Provide excellent customer service via customer focus phone skills

Be able to think critically in a fast paced environment

Qualifications

Must have previous dispatch, customer service/office experience

Strong communication skills

Desire to provide excellent customer service to clients and our chauffeurs

Multi-tasking skills

Detail Oriented

Understand global time zones and be able to effectively understand and use military time

Must be a self motivator and truly understand the "team" mentality

Critical thinking skills / be able to "think on your feet"

Work experience - At least 3 years experience in an office environment and/or the similar experience, customer service experience

1 year dispatch experience or equivalent skills preferred

Reliable transportation

Must pass background check

What we are looking for..

We are looking for someone that is a self starter, someone who is detailed orientation and appreciates timeliness. This position requires someone who is reliable, knows how to work within a high functioning team environment and can deliver great customer service as well.

Compensation Starting at $18/hour

Schedule: Mon-Fri 6 am to 3 pm (some weekend shifts will be required during certain times of the year) Training hours (first few weeks) 10 am - 5 pm

Benefits PTO package Mental Health day - 1 per qtr, mandatory for FT employees* Pay for performance Growth opportunities 401k

Peak Limousine is committed to providing a safe and healthy workplace. We have a 100% smoke-free policy that prohibits smoking, vaping and any other tobacco use in company buildings, vehicles and designated work areas.