Brightstar Lottery
Temporary IT Service Management Administrator
Brightstar Lottery, West Greenwich, Rhode Island, us, 02817
Temporary IT Service Management Administrator
Join to apply for the
Temporary IT Service Management Administrator
role at
Brightstar Lottery Temporary IT Service Management Administrator
4 days ago Be among the first 25 applicants Join to apply for the
Temporary IT Service Management Administrator
role at
Brightstar Lottery Location:
West Greenwich, RI, US, 02817
Requisition ID: 16771
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Overview
This is a temporary position expecting to last 6 months with the possibility of an extension or conversion to permanent employment. We seek a skilled IT Service Management (ITSM) Administrator or Developer with 1 to 3 years of experience as an. Experience in an IT service management and initiatives. Solid understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, Administration, configuration, and maintenance of our ITSM instance etc.).
This role is vital for ensuring that our systems operate smoothly, meeting end-user needs, while driving continuous improvement in our IT service management processes.
Responsibilities
Administer and configure the ITSM platform, including user account management, security roles, and application configurations. Assist with system upgrades, patches, and releases to ensure the platform remains current and secure. Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding. Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ITSM instance. Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives. Monitor systems performance, troubleshoot basic platform issues, and escalate more complex problems to senior administrators or developers.
Keys to Success
Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is
$55,631 - $98,467 . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market:
Providence
Nearest Secondary Market:
Rhode Island
Seniority level
Seniority level
Entry level Employment type
Employment type
Temporary Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Brightstar Lottery by 2x Get notified about new Information Technology Manager jobs in
West Greenwich, RI . Providence, RI $66,700.00-$96,700.00 2 weeks ago Sr. Manager Business Process-SAP Record to Report (Remote)
Providence, RI $175,000.00-$190,000.00 5 days ago Sr. Manager Business Process-SAP Record to Report (Remote)
Newport, RI $130,000.00-$170,000.00 1 month ago Newport, RI $100,371.00-$195,200.00 5 days ago Providence, RI $142,600.00-$261,500.00 5 days ago Newport, RI $100,371.00-$195,200.00 5 days ago Mechanical HVAC Construction Project Manager
Rhode Island, United States $85,000.00-$175,000.00 1 day ago Cranston, RI $125,000.00-$130,000.00 3 weeks ago Electrical Distribution Project Manager *
Lead Project Client Manager- Marine Infrastructure
Operations Coordinator- Service/Repair (Boston)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Temporary IT Service Management Administrator
role at
Brightstar Lottery Temporary IT Service Management Administrator
4 days ago Be among the first 25 applicants Join to apply for the
Temporary IT Service Management Administrator
role at
Brightstar Lottery Location:
West Greenwich, RI, US, 02817
Requisition ID: 16771
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.
Overview
This is a temporary position expecting to last 6 months with the possibility of an extension or conversion to permanent employment. We seek a skilled IT Service Management (ITSM) Administrator or Developer with 1 to 3 years of experience as an. Experience in an IT service management and initiatives. Solid understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, Administration, configuration, and maintenance of our ITSM instance etc.).
This role is vital for ensuring that our systems operate smoothly, meeting end-user needs, while driving continuous improvement in our IT service management processes.
Responsibilities
Administer and configure the ITSM platform, including user account management, security roles, and application configurations. Assist with system upgrades, patches, and releases to ensure the platform remains current and secure. Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding. Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ITSM instance. Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives. Monitor systems performance, troubleshoot basic platform issues, and escalate more complex problems to senior administrators or developers.
Keys to Success
Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is
$55,631 - $98,467 . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
Nearest Major Market:
Providence
Nearest Secondary Market:
Rhode Island
Seniority level
Seniority level
Entry level Employment type
Employment type
Temporary Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Brightstar Lottery by 2x Get notified about new Information Technology Manager jobs in
West Greenwich, RI . Providence, RI $66,700.00-$96,700.00 2 weeks ago Sr. Manager Business Process-SAP Record to Report (Remote)
Providence, RI $175,000.00-$190,000.00 5 days ago Sr. Manager Business Process-SAP Record to Report (Remote)
Newport, RI $130,000.00-$170,000.00 1 month ago Newport, RI $100,371.00-$195,200.00 5 days ago Providence, RI $142,600.00-$261,500.00 5 days ago Newport, RI $100,371.00-$195,200.00 5 days ago Mechanical HVAC Construction Project Manager
Rhode Island, United States $85,000.00-$175,000.00 1 day ago Cranston, RI $125,000.00-$130,000.00 3 weeks ago Electrical Distribution Project Manager *
Lead Project Client Manager- Marine Infrastructure
Operations Coordinator- Service/Repair (Boston)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr