First Citizens Bank
IT Service Management Analyst (Remote)
First Citizens Bank, Raleigh, North Carolina, United States, 27601
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IT Service Management Analyst (Remote)
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First Citizens Bank . This is a remote role that may be hired in several markets across the United States. Overview This position provides critical insights to enhance the Information Technology (IT) department's operations, processes, and service capabilities. It involves analyzing technology and data to identify discrepancies or areas for improvement, supporting the development and management of technological assets, and serving as a resource on advanced analytics or technological matters by providing reports and recommendations to management. The role may also include assisting in configuration management, data collection, and development of improvements based on analysis results. Responsibilities Develop and implement ITOM functionalities within ServiceNow, such as Discovery, Event Management, Orchestration, and Service Mapping. Coordinate with various teams to identify requirements and ensure alignment with the company's IT strategy. Provide innovative technical solutions that meet user needs, focusing on functionality, performance, scalability, and reliability. Participate in system reviews and proactively identify and implement efficiency improvements. Integrate ServiceNow ITOM modules with enterprise monitoring and application management tools, automating alerts using out-of-the-box plugins and API methods. Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and other components. Manage MID Servers to ensure seamless integrations and operations. Employ expertise in implementing ServiceNow ITOM modules, including CMDB, Discovery, Service Mapping, and Event Management solutions. Qualifications Bachelor's Degree with 4 years of experience in IT System Engineering OR High School Diploma/GED with 8 years of experience in IT System Engineering. License/Certification: ITIL Foundations Required. Preferred skills include the ability to analyze complex data sets using tools like Excel, Tableau, or Crystal Reports, familiarity with the ITIL Framework, industry KPIs and metrics, and strong documentation and organizational skills. This posting remains active for 45 days from the initial posting date. The position's pay range is generally between $84,000 and $130,000, with actual starting pay based on skills, experience, location, and other factors. Compensation may include bonuses, benefits, and other incentives. Benefits are a key part of the total rewards package, and First Citizens Bank offers a competitive benefits program. More information is available at this link. Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Banking and Financial Services Referrals can double your chances of interviewing. Get notified about new IT Service Management Analyst jobs in
Raleigh, NC . #J-18808-Ljbffr
IT Service Management Analyst (Remote)
role at
First Citizens Bank . This is a remote role that may be hired in several markets across the United States. Overview This position provides critical insights to enhance the Information Technology (IT) department's operations, processes, and service capabilities. It involves analyzing technology and data to identify discrepancies or areas for improvement, supporting the development and management of technological assets, and serving as a resource on advanced analytics or technological matters by providing reports and recommendations to management. The role may also include assisting in configuration management, data collection, and development of improvements based on analysis results. Responsibilities Develop and implement ITOM functionalities within ServiceNow, such as Discovery, Event Management, Orchestration, and Service Mapping. Coordinate with various teams to identify requirements and ensure alignment with the company's IT strategy. Provide innovative technical solutions that meet user needs, focusing on functionality, performance, scalability, and reliability. Participate in system reviews and proactively identify and implement efficiency improvements. Integrate ServiceNow ITOM modules with enterprise monitoring and application management tools, automating alerts using out-of-the-box plugins and API methods. Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and other components. Manage MID Servers to ensure seamless integrations and operations. Employ expertise in implementing ServiceNow ITOM modules, including CMDB, Discovery, Service Mapping, and Event Management solutions. Qualifications Bachelor's Degree with 4 years of experience in IT System Engineering OR High School Diploma/GED with 8 years of experience in IT System Engineering. License/Certification: ITIL Foundations Required. Preferred skills include the ability to analyze complex data sets using tools like Excel, Tableau, or Crystal Reports, familiarity with the ITIL Framework, industry KPIs and metrics, and strong documentation and organizational skills. This posting remains active for 45 days from the initial posting date. The position's pay range is generally between $84,000 and $130,000, with actual starting pay based on skills, experience, location, and other factors. Compensation may include bonuses, benefits, and other incentives. Benefits are a key part of the total rewards package, and First Citizens Bank offers a competitive benefits program. More information is available at this link. Details
Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Banking and Financial Services Referrals can double your chances of interviewing. Get notified about new IT Service Management Analyst jobs in
Raleigh, NC . #J-18808-Ljbffr