Honeywell
Technical Support Professional - Mission-Critical Emergency Systems
Honeywell, Duluth, Georgia, United States, 30155
Technical Support Professional - Mission-Critical Emergency Systems
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Technical Support Professional - Mission-Critical Emergency Systems
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Honeywell Technical Support Professional - Mission-Critical Emergency Systems
Join to apply for the
Technical Support Professional - Mission-Critical Emergency Systems
role at
Honeywell Job Description
As a Technical Support Professional here at US Digital Designs by Honeywell, you will play a crucial role in supporting our US Digital Designs customers. USDD is unleashing the power of digital to transform the emergency response landscape with our IP-based station alerting system. You will join a team committed to offering our customers the highest level of support. This position supports our customers after implementation of US Digital Designs offerings to provide and support Mission-Critical Systems that (literally) help Save Lives and Property so respect and service to these customers and the community they serve is paramount. Job Description
As a Technical Support Professional here at US Digital Designs by Honeywell, you will play a crucial role in supporting our US Digital Designs customers. USDD is unleashing the power of digital to transform the emergency response landscape with our IP-based station alerting system. You will join a team committed to offering our customers the highest level of support. This position supports our customers after implementation of US Digital Designs offerings to provide and support Mission-Critical Systems that (literally) help Save Lives and Property so respect and service to these customers and the community they serve is paramount.
You will report directly to our Customer Operations Leader and you'll work out of our Atlanta, GA location.
In this role, you will impact the success of our US Digital Designs team by working to exceed our customers experience. We prefer whatever combination of skills and experience that would serve our customers and communities best.
Responsibilities
KEY RESPONSIBILITIES
Provide expert technical support (configuration, troubleshooting, etc.) to customers, resolving complex technical issues including both e-mails and support calls. Document customer technical support needs in CRM for tracking. Create knowledge articles and entry level training based on root cause analysis of support. Collaborate with cross-functional teams to develop and implement technical support remedies. Participate in technical reviews and provide feedback to offering and engineering teams.
Qualifications
YOU MUST HAVE
Be on a rotating on-call schedule 4+ years of proven experience in technical support or a similar role. Expertise in technologies and products, combination of HW and SW. Experience supporting technical and non-technical customers. Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Strong customer focus and commitment to customer satisfaction.
WE VALUE
Technical or Bachelors degree in Engineering or a related field Extensive network troubleshooting Experience with complex customer configurations (radio, network, application, and apps). Knowledge of software testing and debugging techniques USDD Offerings Experience
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Honeywell by 2x Sign in to set job alerts for System Technical Support roles.
Information Technology Technician I - Full Time
Atlanta, GA $56,000.00-$68,000.00 6 days ago Atlanta, GA $50,000.00-$60,000.00 4 days ago Technology Support Tech III - IT Customer Service and Support
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Technical Support Professional - Mission-Critical Emergency Systems
role at
Honeywell Technical Support Professional - Mission-Critical Emergency Systems
Join to apply for the
Technical Support Professional - Mission-Critical Emergency Systems
role at
Honeywell Job Description
As a Technical Support Professional here at US Digital Designs by Honeywell, you will play a crucial role in supporting our US Digital Designs customers. USDD is unleashing the power of digital to transform the emergency response landscape with our IP-based station alerting system. You will join a team committed to offering our customers the highest level of support. This position supports our customers after implementation of US Digital Designs offerings to provide and support Mission-Critical Systems that (literally) help Save Lives and Property so respect and service to these customers and the community they serve is paramount. Job Description
As a Technical Support Professional here at US Digital Designs by Honeywell, you will play a crucial role in supporting our US Digital Designs customers. USDD is unleashing the power of digital to transform the emergency response landscape with our IP-based station alerting system. You will join a team committed to offering our customers the highest level of support. This position supports our customers after implementation of US Digital Designs offerings to provide and support Mission-Critical Systems that (literally) help Save Lives and Property so respect and service to these customers and the community they serve is paramount.
You will report directly to our Customer Operations Leader and you'll work out of our Atlanta, GA location.
In this role, you will impact the success of our US Digital Designs team by working to exceed our customers experience. We prefer whatever combination of skills and experience that would serve our customers and communities best.
Responsibilities
KEY RESPONSIBILITIES
Provide expert technical support (configuration, troubleshooting, etc.) to customers, resolving complex technical issues including both e-mails and support calls. Document customer technical support needs in CRM for tracking. Create knowledge articles and entry level training based on root cause analysis of support. Collaborate with cross-functional teams to develop and implement technical support remedies. Participate in technical reviews and provide feedback to offering and engineering teams.
Qualifications
YOU MUST HAVE
Be on a rotating on-call schedule 4+ years of proven experience in technical support or a similar role. Expertise in technologies and products, combination of HW and SW. Experience supporting technical and non-technical customers. Strong problem-solving and analytical abilities. Excellent written and verbal communication skills. Strong customer focus and commitment to customer satisfaction.
WE VALUE
Technical or Bachelors degree in Engineering or a related field Extensive network troubleshooting Experience with complex customer configurations (radio, network, application, and apps). Knowledge of software testing and debugging techniques USDD Offerings Experience
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Honeywell by 2x Sign in to set job alerts for System Technical Support roles.
Information Technology Technician I - Full Time
Atlanta, GA $56,000.00-$68,000.00 6 days ago Atlanta, GA $50,000.00-$60,000.00 4 days ago Technology Support Tech III - IT Customer Service and Support
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr