Heitmeyer Consulting
Application Support Analyst
Heitmeyer Consulting, Kansas City, Missouri, United States, 64101
Location:
Hybrid (23 days onsite per week) Kansas City, MO Contract Duration:
12 months Position Overview We are seeking a proactive and technically adept
Application Support Analyst . This role is essential to ensuring continuity and support during a major organizational acquisition. The analyst will support several critical applications, including Fiserv FraudGuard, Cash Vault, and teller/cash recycler systems, and will work closely with internal business partners and IT team members to monitor performance, troubleshoot incidents, and fulfill reporting requests. Key Responsibilities Monitor, triage, and resolve incidents across multiple enterprise applications. Provide tier-2 support for systems including: FraudGuard
Investigate discrepancies in check transactions and collaborate with business units to confirm fraud indicators. Cash Vault
Support the inventory management platform used across branches. Teller and Cash Recyclers
Troubleshoot hardware/software interactions, particularly issues with machines dispensing cash. Reporting & Analytics Respond to ad-hoc reporting requests using SQL and other tools. Support and potentially expand existing BI reporting capacity. Maintain accuracy and clarity in data extracted from production systems for business partners. Serve as a liaison between IT and business stakeholders, ensuring clear understanding of system issues and resolutions. Take initiative to identify gaps or offer help across application teams during high-demand periods. Required Skills & Qualifications 35 years of experience in a technical application support or systems analyst role. Proficient in SQL (required for daily reporting and issue analysis). Experience with Unix/Linux scripting. Splunk experience is highly preferred, as it is used daily for troubleshooting and log analysis, but it is not required. Previous experience supporting or working with Fiserv FraudGuard is a huge plus, but not required. Excellent verbal and written communication. Strong initiative and problem-solving mindset. Comfortable operating independently and collaboratively in a fast-paced support environment. Willingness to dive into support tasks rather than development. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Consulting and Information Technology Industries
Banking and Financial Services Referrals increase your chances of interviewing at Heitmeyer Consulting by 2x Inferred from the description for this job
Medical insurance Vision insurance Get notified about new Application Support Analyst jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Hybrid (23 days onsite per week) Kansas City, MO Contract Duration:
12 months Position Overview We are seeking a proactive and technically adept
Application Support Analyst . This role is essential to ensuring continuity and support during a major organizational acquisition. The analyst will support several critical applications, including Fiserv FraudGuard, Cash Vault, and teller/cash recycler systems, and will work closely with internal business partners and IT team members to monitor performance, troubleshoot incidents, and fulfill reporting requests. Key Responsibilities Monitor, triage, and resolve incidents across multiple enterprise applications. Provide tier-2 support for systems including: FraudGuard
Investigate discrepancies in check transactions and collaborate with business units to confirm fraud indicators. Cash Vault
Support the inventory management platform used across branches. Teller and Cash Recyclers
Troubleshoot hardware/software interactions, particularly issues with machines dispensing cash. Reporting & Analytics Respond to ad-hoc reporting requests using SQL and other tools. Support and potentially expand existing BI reporting capacity. Maintain accuracy and clarity in data extracted from production systems for business partners. Serve as a liaison between IT and business stakeholders, ensuring clear understanding of system issues and resolutions. Take initiative to identify gaps or offer help across application teams during high-demand periods. Required Skills & Qualifications 35 years of experience in a technical application support or systems analyst role. Proficient in SQL (required for daily reporting and issue analysis). Experience with Unix/Linux scripting. Splunk experience is highly preferred, as it is used daily for troubleshooting and log analysis, but it is not required. Previous experience supporting or working with Fiserv FraudGuard is a huge plus, but not required. Excellent verbal and written communication. Strong initiative and problem-solving mindset. Comfortable operating independently and collaboratively in a fast-paced support environment. Willingness to dive into support tasks rather than development. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Job function
Consulting and Information Technology Industries
Banking and Financial Services Referrals increase your chances of interviewing at Heitmeyer Consulting by 2x Inferred from the description for this job
Medical insurance Vision insurance Get notified about new Application Support Analyst jobs in
Kansas City Metropolitan Area . Team Lead & Sr. Application Support Engineer
Support Desk Analyst - Overland Park, KS
Applications Analyst I (HITS Cadence Support)
Digital Resources Support Analyst - Support Services Center
Application Analyst I (HITS Ambulatory Support)
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Overland Park, KS $85,000.00-$95,000.00 4 weeks ago Oracle Health Technical Analyst 2-Support
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Kansas City, MO $76,000.00-$109,000.00 1 hour ago Storage Engineer - Secret Clearance Required
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr