IT Technician

CORE POWER Who are we? CORE POWER is the global frontrunner in the development of advanced nuclear technologies for heavy industry and transport. We work with many of the largest and most influential stakeholders in the nuclear and maritime sectors to bring exciting new applications with game-changing enhancements to the market. Trust is the cornerstone of CORE POWER. We are committed to building and maintaining the trust of our investors, partners, and employees. We believe in doing what is right, even when faced with challenges; operating with unwavering integrity is a non-negotiable value for us. Reliability is at the CORE of who we are. We understand the importance of delivering on promises, meeting deadlines, and providing high-quality products that are durable, reliable, and maintainable. We communicate with clarity and precision, ensuring that our messages are easily understood by all. Rigorous analysis and logical thinking are integral to our decision-making process. Whether its problem-solving, strategic planning or market analysis, we rely on data-driven insights to make informed choices that drive our brand forward and develop new markets and products. We pride ourselves on these values and look for the same in all employees we hire. Headquartered in London and with offices in Washington DC and Tokyo, we are a fast-growing organisation that offers employees a dynamic work environment, value-based culture, and career fulfilment. Job Description: We are seeking a dedicated and detail-oriented individual, recently graduated, with a Bachelors degree in Computer Science, Information Technology, or a related field, to join our dynamic IT team. The ideal candidate will be the primary IT presence for our US operations, providing technical support across Microsoft 365, Windows systems, endpoint management, and general IT infrastructure. Reporting to the UK-based IT Manager, and on a day-to-day basis would be part of the US operations team in the DC office. The individual will work collaboratively with the broader IT team to deliver first- and second-line support, ensure business continuity, and maintain a secure, efficient IT environment for all our employees. Key Responsibilities: Technical Responsibilities: Deliver responsive first and second-line IT support for the organisation, with a focus on Microsoft 365 and Windows-based systems. Perform software installations, patching, and updates on Windows machines. Support Intune/Endpoint Manager configuration, policy enforcement, and compliance checks. Troubleshoot networking, printing, and peripheral issues in collaboration with local service providers. Set up and provision new devices (laptops, phones, peripherals) and manage endpoint lifecycle. Manage user accounts, permissions, and groups via Microsoft 365, Azure AD, and Entra ID. Operational Support & User Services: Serve as the go-to contact for onsite or time zone-aligned support, escalating complex issues to the global IT team as needed. Coordinate with third-party vendors for hardware repairs, internet/connectivity issues, and site IT needs. Ensure documentation and tickets are logged and resolved efficiently. Maintain accurate IT asset inventory for US-based equipment. Collaboration & Communication: Contribute to IT knowledge base documentation and share local feedback with the wider IT team. Participate in cross-region IT projects and initiatives when required.

Skills & Qualifications: Education: Bachelors degree in computer science, information technology, or a related field Experience: 3-5 years experience in a similar role with proven experience with 1st and 2nd line IT support. Technical Skills:

Microsoft 365 Admin Centre, Exchange Online, Teams, SharePoint Windows device imaging, maintenance, and troubleshooting Intune / Endpoint Manager administration Active Directory / Entra ID user and group management Experience with VPNs and endpoint security tools (e.g. Defender) Ticketing systems and support workflows Basic scripting (e.g., PowerShell) is a plus

Communication: Excellent written and verbal communication skills. Attention to Detail: Exceptional attention to detail and accuracy.

Organizational Skills: Strong organizational and time-management abilities.

Benefits: Competitive salary. Discretionary bonuses and 401k matching program. Healthcare plan. Professional development opportunities. Core Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We are dedicated to ensuring that our recruitment, selection, and employment practices foster a fair and diverse workforce reflective of the communities we serve. We encourage individuals from all backgrounds to apply. #J-18808-Ljbffr