Mountain America Credit Union
Sr. Product Manager- AI
Mountain America Credit Union, Idaho Falls, Idaho, United States, 83401
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary
Responsible for planning, defining, and managing the life-cycle of new AI-powered products and enhancements to medium and large product features within the digital banking portfolio of products and services.
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary
Responsible for planning, defining, and managing the life-cycle of new AI-powered products and enhancements to medium and large product features within the digital banking portfolio of products and services. Job Description
LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Help define and implement the AI roadmap, focusing on natural language interfaces, agent orchestration, and surfacing actionable insights. Works with legal, compliance, and ethics teams on AI governance and responsible AI practices. Works with data science or ML teams, helping translate product requirements into ML problems. Proficient in agile methodologies and actively involved in writing, prioritizing & refining user stories Creates & drives new concepts, methods, technologies, requirements and go to market strategies for new & existing products. Collaboratively leads & curates new ideas and creates an environment for ideas to grow and develop across the organization and incorporates all viable ideas into an active product roadmap. Works with various teams to create functional specifications, copy and/or mockups, prototypes and training materials that support successful launch of new products and enhancements. Owns roadmap for specific assigned features. Recommends projects as well as their priority . Presents and receives approval from product leadership and MACU’s Sr. Leadership team. Maintains a deep understanding of the product and features, making collaborative decisions about what we will and will not build into a product throughout its lifecycle. Distills product trends from feedback, analytics, strategic goals, and competitive landscape Owns individual medium to large sized products from idea, development, testing, launch, product maintenance and sunsetting. Ensures that product(s) aligns with and meets the member needs, business needs, market needs and identified KPI’s. Analyzes data, product, user and member behaviors and their trends to identify opportunities for product enhancements. Scopes, prioritizes and sizes initiatives in a manner that drives incremental value. Acts as an advocate for the target users, makes decisions and writes requirements that are in the best interest of the target users. Facilitates & coordinates product releases including communications, training & change management Owns prioritized roadmap for specific assigned products, proactively ensuring transparency & communication of upcoming changes across all key stakeholders. Recommends projects as well as their priority in conjunction with stakeholders. Collaborates with business stakeholders, members and vendors on any aspect of product management as needed to ensure successful delivery of product. Analyzes product, user and member behaviors and their trends to identify opportunities for product enhancements. Maintains relationship communication with key partners & 3rd parties including meaningful contribution in vendor contract renewals. Presents and receives approval from product leadership and MACU’s Sr. Leadership team for new product/feature ideas, including feasibility and business cases. Proactively maintains and completes new research to understand competitive and market landscape and how these factors will shape future of products. Acts as a leader on product management team and sets an example for others to follow Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Fundamental AI Knowledge
Understanding of AI/ML fundamentals: supervised/unsupervised learning, neural networks, NLP, etc.
Familiarity with AI model lifecycle: data collection, training, evaluation, deployment, and monitoring.
Awareness of AI limitations and risks: bias, fairness, explainability, and ethical considerations.
AI Experience
Track record of launching AI-powered features or products
.
Ability to define AI product metrics
:
p
recision, recall, model accuracy, user engagement, etc.
Experience with experimentation and A/B
testing
for AI-driven features.
Software Product Management in B2C Interactive Products (5+ years):
A minimum of five years of successful product management experience, specifically in business-to-consumer (B2C) interactive products.
Demonstrated expertise in understanding consumer needs and translating them into successful product features and enhancements.
Financial Products and FinTech Experience (2+ years):
At least two years of experience in the financial products and FinTech sector and other related financial services.
Familiarity with the latest trends and technologies in the financial industry, and how they impact consumer behavior and expectations.
Knowledge of Financial Institution (FI) Products:
A strong understanding of FI products is preferred, indicating an ability to align product development with financial regulations and customer needs in the financial sector.
Proven Product Delivery and Management Skills:
Demonstrated ability to effectively deliver and manage medium to large products throughout their lifecycle.
Advanced experience and knowledge of product management, life-cycle management disciplines, techniques, practices and product development methodologies.
Skilled in planning, executing, and evaluating product strategies to meet business goals and user satisfaction.
Demonstrated success leading cross-functional teams and engaging with stakeholders to understand and represent business needs.
Proven ability to innovate, improve products, service or process and identifying and solving problems preferably in a financial services environment.
Education Bachelor’s degree in business / technology or additional four years of professional experience in a financial service setting Other Skills and Abilities Demonstrated history of creating engaging, sticky, interactive solutions, and launching successful products.
Ability to analyze and resolve problems using good judgment.
Knowledgeable of best practices, trends, and innovation in e-commerce and the consumer interactive world.
Ability to work effectively with a cross functional team.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
Ability to work both autonomously and collaboratively in a fast-paced environment. Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent inter-personal skills including the ability to collaborate with ad-hoc teams
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)
Ability to work independently with general direction from company leadership.
Strong communication skills
Deals well with ambiguity, can shape and define the future, take an idea and make it reality
Comfortable working with remote team members across multiple time zones using telecommunications.
PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision ( clear vision at 20 inches or less) Distance Vision ( clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-FB1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary
Responsible for planning, defining, and managing the life-cycle of new AI-powered products and enhancements to medium and large product features within the digital banking portfolio of products and services.
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary
Responsible for planning, defining, and managing the life-cycle of new AI-powered products and enhancements to medium and large product features within the digital banking portfolio of products and services. Job Description
LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Help define and implement the AI roadmap, focusing on natural language interfaces, agent orchestration, and surfacing actionable insights. Works with legal, compliance, and ethics teams on AI governance and responsible AI practices. Works with data science or ML teams, helping translate product requirements into ML problems. Proficient in agile methodologies and actively involved in writing, prioritizing & refining user stories Creates & drives new concepts, methods, technologies, requirements and go to market strategies for new & existing products. Collaboratively leads & curates new ideas and creates an environment for ideas to grow and develop across the organization and incorporates all viable ideas into an active product roadmap. Works with various teams to create functional specifications, copy and/or mockups, prototypes and training materials that support successful launch of new products and enhancements. Owns roadmap for specific assigned features. Recommends projects as well as their priority . Presents and receives approval from product leadership and MACU’s Sr. Leadership team. Maintains a deep understanding of the product and features, making collaborative decisions about what we will and will not build into a product throughout its lifecycle. Distills product trends from feedback, analytics, strategic goals, and competitive landscape Owns individual medium to large sized products from idea, development, testing, launch, product maintenance and sunsetting. Ensures that product(s) aligns with and meets the member needs, business needs, market needs and identified KPI’s. Analyzes data, product, user and member behaviors and their trends to identify opportunities for product enhancements. Scopes, prioritizes and sizes initiatives in a manner that drives incremental value. Acts as an advocate for the target users, makes decisions and writes requirements that are in the best interest of the target users. Facilitates & coordinates product releases including communications, training & change management Owns prioritized roadmap for specific assigned products, proactively ensuring transparency & communication of upcoming changes across all key stakeholders. Recommends projects as well as their priority in conjunction with stakeholders. Collaborates with business stakeholders, members and vendors on any aspect of product management as needed to ensure successful delivery of product. Analyzes product, user and member behaviors and their trends to identify opportunities for product enhancements. Maintains relationship communication with key partners & 3rd parties including meaningful contribution in vendor contract renewals. Presents and receives approval from product leadership and MACU’s Sr. Leadership team for new product/feature ideas, including feasibility and business cases. Proactively maintains and completes new research to understand competitive and market landscape and how these factors will shape future of products. Acts as a leader on product management team and sets an example for others to follow Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Fundamental AI Knowledge
Understanding of AI/ML fundamentals: supervised/unsupervised learning, neural networks, NLP, etc.
Familiarity with AI model lifecycle: data collection, training, evaluation, deployment, and monitoring.
Awareness of AI limitations and risks: bias, fairness, explainability, and ethical considerations.
AI Experience
Track record of launching AI-powered features or products
.
Ability to define AI product metrics
:
p
recision, recall, model accuracy, user engagement, etc.
Experience with experimentation and A/B
testing
for AI-driven features.
Software Product Management in B2C Interactive Products (5+ years):
A minimum of five years of successful product management experience, specifically in business-to-consumer (B2C) interactive products.
Demonstrated expertise in understanding consumer needs and translating them into successful product features and enhancements.
Financial Products and FinTech Experience (2+ years):
At least two years of experience in the financial products and FinTech sector and other related financial services.
Familiarity with the latest trends and technologies in the financial industry, and how they impact consumer behavior and expectations.
Knowledge of Financial Institution (FI) Products:
A strong understanding of FI products is preferred, indicating an ability to align product development with financial regulations and customer needs in the financial sector.
Proven Product Delivery and Management Skills:
Demonstrated ability to effectively deliver and manage medium to large products throughout their lifecycle.
Advanced experience and knowledge of product management, life-cycle management disciplines, techniques, practices and product development methodologies.
Skilled in planning, executing, and evaluating product strategies to meet business goals and user satisfaction.
Demonstrated success leading cross-functional teams and engaging with stakeholders to understand and represent business needs.
Proven ability to innovate, improve products, service or process and identifying and solving problems preferably in a financial services environment.
Education Bachelor’s degree in business / technology or additional four years of professional experience in a financial service setting Other Skills and Abilities Demonstrated history of creating engaging, sticky, interactive solutions, and launching successful products.
Ability to analyze and resolve problems using good judgment.
Knowledgeable of best practices, trends, and innovation in e-commerce and the consumer interactive world.
Ability to work effectively with a cross functional team.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
Ability to work both autonomously and collaboratively in a fast-paced environment. Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent inter-personal skills including the ability to collaborate with ad-hoc teams
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)
Ability to work independently with general direction from company leadership.
Strong communication skills
Deals well with ambiguity, can shape and define the future, take an idea and make it reality
Comfortable working with remote team members across multiple time zones using telecommunications.
PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision ( clear vision at 20 inches or less) Distance Vision ( clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-FB1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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