Front-of-House Manager

Required Availability: Front-of-House Manager(s) must submit their monthly availability for at least two event/performance shifts per work week, with one of those shifts required to be on a Saturday or Sunday. Please note that shifts are not guaranteed. Average of 8-12 hours per week. Event and performance schedules typically run from Wednesday through Sunday, with additional matinees on Thursday, Saturday, and Sunday. However, events are scheduled based on the needs and requests of the artist or company. Essential Duties: House Management Greet and guide patrons throughout the facility at all access points. Complete all pre- and post-show tasks in a timely and efficient manner, ensuring the facility is properly prepared and clean. Train in building security and obtain necessary certifications in Fire/Life/Safety protocols. Coordinate with the Stage Manager/Tech Representative, and Box Office before a performance through radio communication and in-person conversations Provide support for accessibility requests, including use of courtesy wheelchair and assisted listening devices. Supervise volunteer ushers and manage lobby traffic flow and ticket scanning at venue entrances. Seat all patrons appropriately in the house and troubleshoot any double-seating or ticketing issues with discretion and haste. Compile data and information in conjunction with Production staff for End of Day reporting. Box Office Assistance Assist patrons, artists and clients at the Atlas Box Office who are purchasing or reserving tickets in person, over the phone, or via email using Patron Manager software. Provide reception desk coverage as needed. Database Assistance Support special projects as assigned by Patron Services department to help with data integrity. Qualifications: Excellent customer service skills required. At least two years in a customer service role strongly preferred, with an outgoing and welcoming personality. Must be able to work in a fast paced, dynamic environment and be capable of multitasking. Excellent communication skills are a must. Proficiency in Microsoft Office and ability to work with computers and quickly learn new software (Patron Manager/Salesforce). Strong organizational skills and ability to work independently as well as in a team environment. Ability to obtain CPR certification. Nighttime and weekend availability is required, and a flexible schedule is to be expected in alignment with performance schedule and departmental needs. Work Environment:

Ability to work in a fast-paced, dynamic environment. Must be able to safely lift and carry 25lbs. and climb stairs to traverse theater spaces. Benefits:

Sick leave accrual of 1 hour per every 43 hours worked, direct deposit.

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