JOBS by allUP
Founding Customer Success Lead
JOBS by allUP, San Francisco, California, United States, 94199
Join to apply for the
Founding Customer Success Lead
role at
JOBS by allUP Join to apply for the
Founding Customer Success Lead
role at
JOBS by allUP This range is provided by JOBS by allUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$130,000.00/yr - $150,000.00/yr US (Remote Friendly) | Full time About our client At
Outmarket , the team is building the future of commercial insurance. Their AI-powered platform helps brokers, MGAs, and carriers extract insights, automate workflows, and act on their data faster. Outmarket is already working with top agencies, and momentum is building fast. They are looking for a
Founding Customer Success Lead
to join the team and take full ownership of the customer experience. This individual will work directly with the Founder & CEO, lead onboarding, drive engagement, and turn early users into long-term champions. Why This Role Is a Game-Changer Work alongside Vishal (Co-founder & CEO, ex-Uber, Meta, Ethos) and Anshu (Co-Founder & CTO, ex-Meta, Ethos, early IBM Watson AI team) Collaborate with a founding team from Meta, IBM, Adobe, and Uber Own the full customer journey—from onboarding and training to expansion and retention Build the foundation for a customer success function that scales with the company Be the voice of the customer across product, engineering, and GTM What You Will Do Lead onboarding for new customers, ensuring fast time-to-value and deep product adoption Build and maintain strong, trusted relationships with brokers, MGAs, and carriers Serve as the main point of contact for post-sale engagement, implementation, and retention Identify opportunities to expand product usage and increase satisfaction Surface insights to product and engineering to drive roadmap decisions Develop scalable systems, playbooks, and resources to support a growing customer base What They’re Looking For 4+ years in a customer success, onboarding, or implementation role at a SaaS company Ideally, has worked at an insurance agency, MGA, or carrier and understands the day-to-day workflows and operational challenges Strong communication and relationship management skills across both technical and non-technical audiences Detail-oriented, process-driven, and comfortable wearing many hats Proven ability to thrive in a fast-paced, early-stage environment Bonus If the Candidate Has Background in product-led onboarding, implementation, or customer training Experience navigating AMS systems or workflow platforms in insurance Familiarity with AI-driven or data-heavy tools What You’ll Get Founding team role with significant ownership Competitive compensation and early equity A voice in shaping the product, roadmap, and customer strategy Daily collaboration with leadership and exposure to every corner of the business Remote-first setup, zero politics, and a high-trust, outcome-focused culture Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Customer Service Industries Insurance and Software Development Referrals increase your chances of interviewing at JOBS by allUP by 2x Sign in to set job alerts for “Customer Success Specialist” roles.
San Francisco, CA $90,000.00-$110,000.00 1 month ago San Francisco, CA $22.00-$23.00 2 hours ago San Francisco, CA $22.00-$23.00 2 hours ago United States $118,400.00-$162,700.00 2 weeks ago Customer Success Manager- US/Canada (Remote)
Customer Success Manager - India (Remote)
San Mateo, CA $80,000.00-$165,000.00 5 months ago San Francisco Bay Area $140,000.00-$160,000.00 3 weeks ago Client Success Specialist (US based only)
San Francisco, CA $59,000.00-$69,000.00 20 hours ago San Francisco Bay Area $110,000.00-$150,000.00 4 weeks ago San Mateo, CA $130,000.00-$175,000.00 4 weeks ago Client Success Manager - Hospital Solutions
San Francisco, CA $108,000.00-$149,000.00 2 weeks ago San Francisco, CA $95,000.00-$115,000.00 2 months ago Senior Customer Success Manager - Life Sciences
Customer Success Manager, Accounting Solutions
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Founding Customer Success Lead
role at
JOBS by allUP Join to apply for the
Founding Customer Success Lead
role at
JOBS by allUP This range is provided by JOBS by allUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$130,000.00/yr - $150,000.00/yr US (Remote Friendly) | Full time About our client At
Outmarket , the team is building the future of commercial insurance. Their AI-powered platform helps brokers, MGAs, and carriers extract insights, automate workflows, and act on their data faster. Outmarket is already working with top agencies, and momentum is building fast. They are looking for a
Founding Customer Success Lead
to join the team and take full ownership of the customer experience. This individual will work directly with the Founder & CEO, lead onboarding, drive engagement, and turn early users into long-term champions. Why This Role Is a Game-Changer Work alongside Vishal (Co-founder & CEO, ex-Uber, Meta, Ethos) and Anshu (Co-Founder & CTO, ex-Meta, Ethos, early IBM Watson AI team) Collaborate with a founding team from Meta, IBM, Adobe, and Uber Own the full customer journey—from onboarding and training to expansion and retention Build the foundation for a customer success function that scales with the company Be the voice of the customer across product, engineering, and GTM What You Will Do Lead onboarding for new customers, ensuring fast time-to-value and deep product adoption Build and maintain strong, trusted relationships with brokers, MGAs, and carriers Serve as the main point of contact for post-sale engagement, implementation, and retention Identify opportunities to expand product usage and increase satisfaction Surface insights to product and engineering to drive roadmap decisions Develop scalable systems, playbooks, and resources to support a growing customer base What They’re Looking For 4+ years in a customer success, onboarding, or implementation role at a SaaS company Ideally, has worked at an insurance agency, MGA, or carrier and understands the day-to-day workflows and operational challenges Strong communication and relationship management skills across both technical and non-technical audiences Detail-oriented, process-driven, and comfortable wearing many hats Proven ability to thrive in a fast-paced, early-stage environment Bonus If the Candidate Has Background in product-led onboarding, implementation, or customer training Experience navigating AMS systems or workflow platforms in insurance Familiarity with AI-driven or data-heavy tools What You’ll Get Founding team role with significant ownership Competitive compensation and early equity A voice in shaping the product, roadmap, and customer strategy Daily collaboration with leadership and exposure to every corner of the business Remote-first setup, zero politics, and a high-trust, outcome-focused culture Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Customer Service Industries Insurance and Software Development Referrals increase your chances of interviewing at JOBS by allUP by 2x Sign in to set job alerts for “Customer Success Specialist” roles.
San Francisco, CA $90,000.00-$110,000.00 1 month ago San Francisco, CA $22.00-$23.00 2 hours ago San Francisco, CA $22.00-$23.00 2 hours ago United States $118,400.00-$162,700.00 2 weeks ago Customer Success Manager- US/Canada (Remote)
Customer Success Manager - India (Remote)
San Mateo, CA $80,000.00-$165,000.00 5 months ago San Francisco Bay Area $140,000.00-$160,000.00 3 weeks ago Client Success Specialist (US based only)
San Francisco, CA $59,000.00-$69,000.00 20 hours ago San Francisco Bay Area $110,000.00-$150,000.00 4 weeks ago San Mateo, CA $130,000.00-$175,000.00 4 weeks ago Client Success Manager - Hospital Solutions
San Francisco, CA $108,000.00-$149,000.00 2 weeks ago San Francisco, CA $95,000.00-$115,000.00 2 months ago Senior Customer Success Manager - Life Sciences
Customer Success Manager, Accounting Solutions
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr