Salesforce, Inc..
Salesforce Inc. seek Senior Technical Support Engineer in Seattle, WA:
Job Duties: Solve highly visible, technical, global and strategic, enterprise cases and ensure highest levels of customer satisfaction with exposure to all skill groups/areas of the product/platform for the most critical issues. Troubleshoot integration with Salesforce.com APIs, Apex, Visualforce and implementation of Salesforce.com developer products. Understand how Signature Support customers utilize our technology, such as integration points and implementation set-up, and ensure we understand how they are measured so we can align our success metrics. Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues. Provide proactive support, including but not limited to proactive system, limit monitoring and communications and deep Splunk analysis. Create definitions for proactive alerts and work with the Customer Centric Engineering and Technical Enablement teams on proactive tuning and provide recommendations to minimize potential service disruptions. Build new monitoring and reporting tools, create and improve existing processes and procedures, and develop “white glove” support practices associated to incident prediction and prevention capabilities. Create knowledge base materials dedicated towards operational efficiency.
*Above address additionally encompasses the following Salesforce locations in the Seattle area: 744 N. 34th St. Seattle, WA 98103, 701 N. 34th St., Seattle, WA 98103, and 929 108th Ave, Bellevue, WA 98004. The permanent position may be offered at any of these locations in the Seattle area. Telecommuting is an option. Some travel to Salesforce offices may be required. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)). Special Skill Requirements: (1) Lightning Web Components; (2) Aura Components; (3) VisualForce Pages; (4) Apex; (5) JavaScript; (6) HTML; (7) REST and SOAP API; (8) Apex Triggers; (9) SOQL and SOSL (10) Flows; (11) Object-oriented principles; (12) Java; (13) Spring; (14) Hibernate; (15) Web development; (16) MySQL; and (17) GIT. Any suitable combination of education, training and/or experience is acceptable.
Telecommuting is an option. Some travel to Salesforce offices may be required. Salary: $163,862.00 - $165,000.00 per annum. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:
https://www.salesforcebenefits.com . Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-17264. Salesforce is an Equal Opportunity & Affirmative Action Employer. #LI-DNI
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*Above address additionally encompasses the following Salesforce locations in the Seattle area: 744 N. 34th St. Seattle, WA 98103, 701 N. 34th St., Seattle, WA 98103, and 929 108th Ave, Bellevue, WA 98004. The permanent position may be offered at any of these locations in the Seattle area. Telecommuting is an option. Some travel to Salesforce offices may be required. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)). Special Skill Requirements: (1) Lightning Web Components; (2) Aura Components; (3) VisualForce Pages; (4) Apex; (5) JavaScript; (6) HTML; (7) REST and SOAP API; (8) Apex Triggers; (9) SOQL and SOSL (10) Flows; (11) Object-oriented principles; (12) Java; (13) Spring; (14) Hibernate; (15) Web development; (16) MySQL; and (17) GIT. Any suitable combination of education, training and/or experience is acceptable.
Telecommuting is an option. Some travel to Salesforce offices may be required. Salary: $163,862.00 - $165,000.00 per annum. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:
https://www.salesforcebenefits.com . Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-17264. Salesforce is an Equal Opportunity & Affirmative Action Employer. #LI-DNI
#J-18808-Ljbffr