ITR Partners
Technical Account Manager - DevOps Specialist
Technical Account Manager - DevOps Specialist
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ITR Partners Connecting Top Tech companies across USA with the very best talent in Software Engineering | International Headhunter AKA "Mr America"
Technical Account Manager - DevOps Specialist *Please do not apply unless you are located in Boston or within commutable distance* About the company My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. About The Position Technical Customer Success Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Their
Technical Account Managers
are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion. Technical Customer Success Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite. Responsibilities Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available. Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs Establishing relationships and engaging with technical counterparts to drive product adoption Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs Advocate internally for customer needs within Coralogix and influence a product development roadmap Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities Requirements Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger Hands-on experience with Infrastructure as a Code (Terraform/Ansible) Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash) Hands-on experience with complex troubleshooting of Kubernetes and Docker container Good knowledge of RegEx, Lucene, PromQL Good knowledge of Linux Experience in customer facing positions and excellent high energy customer-facing skills Excellent communication skills in English Strong presentation skills with the ability to establish credibility with executives High availability for fast response to customers Comfortable coding in any high-level programming language (Java, Go, Python)
- advantage BSc degree in Computer Science / Engineering -
advantage Experience in SAAS B2B software companies
- advantage This role is located in Boston on a hybrid model (3 days per week in the office). My client are not offering sponsorship for this role and therefore you must have a valid right to work in USA. If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at ITR Partners by 2x Get notified about new Technical Account Manager jobs in
Boston, MA . Regional Account Manager Foodservice, East
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Technical Account Manager - DevOps Specialist
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from ITR Partners Connecting Top Tech companies across USA with the very best talent in Software Engineering | International Headhunter AKA "Mr America"
Technical Account Manager - DevOps Specialist *Please do not apply unless you are located in Boston or within commutable distance* About the company My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. About The Position Technical Customer Success Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Their
Technical Account Managers
are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion. Technical Customer Success Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite. Responsibilities Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available. Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs Establishing relationships and engaging with technical counterparts to drive product adoption Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs Advocate internally for customer needs within Coralogix and influence a product development roadmap Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities Requirements Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger Hands-on experience with Infrastructure as a Code (Terraform/Ansible) Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash) Hands-on experience with complex troubleshooting of Kubernetes and Docker container Good knowledge of RegEx, Lucene, PromQL Good knowledge of Linux Experience in customer facing positions and excellent high energy customer-facing skills Excellent communication skills in English Strong presentation skills with the ability to establish credibility with executives High availability for fast response to customers Comfortable coding in any high-level programming language (Java, Go, Python)
- advantage BSc degree in Computer Science / Engineering -
advantage Experience in SAAS B2B software companies
- advantage This role is located in Boston on a hybrid model (3 days per week in the office). My client are not offering sponsorship for this role and therefore you must have a valid right to work in USA. If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at ITR Partners by 2x Get notified about new Technical Account Manager jobs in
Boston, MA . Regional Account Manager Foodservice, East
Boston, MA $100,000.00-$135,000.00 1 month ago Boston, MA $104,700.00-$143,990.00 4 days ago Territory Manager - Greater Boston/Metro West - Lone Pine Brewing Company
Boston, MA $65,000.00-$77,000.00 3 weeks ago Entry Level Account Manager - Boston, MA
Boston, MA $55,000.00-$65,000.00 4 days ago Cambridge, MA $118,000.00-$174,000.00 2 weeks ago Boston, MA $65,000.00-$120,000.00 1 month ago Boston, MA $50,000.00-$64,263.00 23 hours ago Boston, MA $12,000.00-$72,000.00 2 weeks ago Enterprise Account Manager - North America
Account Executive - $2500 Sign-on Bonus || $7500 in Rental Assistance || Relocation Assistance
Greater Boston $70,000.00-$90,000.00 2 weeks ago Director of National Accounts – Foodservice
Boston, MA $140,000.00-$160,000.00 2 days ago Watertown, MA $84,000.00-$126,000.00 4 weeks ago Boston, MA $104,700.00-$143,990.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr