AMLI Residential
Join to apply for the
Community Experience Manager
role at
AMLI Residential Join to apply for the
Community Experience Manager
role at
AMLI Residential AMLI Residential has an exciting new opportunity in Chicago! We are looking to hire a Community Experience Manager at our 2 south loop properties: AMLI 900 and AMLI Lofts.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
This newly created role will be responsible for assisting teams in developing, implementing, and maintaining an effective Resident Retention program and ensuring the efficient operation of the property under the direction of the Area Vice President and in coordination with the Community Manager and Director of Consumer Experience will also ensure resident satisfaction and a strong community reputation, resident services, activities, and effective problem resolution.
Essential Functions
Manage the renewal process (in coordination with the Community & Leasing Managers); ensure monthly renewal goals are achieved: Assist teams in creating a flawless move-in experience to ensure the residents feel they chose AMLI as their home. Assist teams in responding to resident requests/complaints promptly, efficiently, and courteously in coordination with the Manager and Resident Services Group. This includes helping residents and prospects before, during, and after leasing an apartment. Assist in analyzing, assessing, and following up on Reputation.com Surveys, Ratings, & Reviews for overall customer satisfaction. Help plan, organize, implement resident activities and events, and participate in Regional AMLI fAMLI community outreach/volunteer activities. Act as the primary person managing the resident portal to build community engagement, post events, initiate clubs, monitor boards, etc. Assist in implementing resident-facing technology that impacts AMLI's national resident experience initiatives. May support leasing staff as required. Proactive inspections and monitoring of property to identify potential risks or resident concerns. Report any unusual circumstances regarding the residents or the property to the Service Manager and/or Community Manager(s). Inspect models, office, and vacant units as necessary to ensure marketability. Shop competition regularly and have knowledge of their pricing, policies, lease terms, property terms, etc. (May be assigned to another position, depending on property) Weekly and Monthly Reporting on Ratings & Reviews, Renewals, Reputation.com, and Resident Relations statistics.
Why Join AMLI?
We believe in supporting our employees with competitive compensation and benefits. Benefits of Working with AMLI Residential
$ 65,000 - $75,000 annually plus year-end bonus
Medical, Dental, & Vision Coverage
401(k) with Company Match
Generous Apartment Rent Discount
Paid time off: vacation, sick, personal days and holiday pay
Tuition Reimbursement
What We’re Looking For
Education:
High School diploma, or general education degree (GED); associate or bachelor’s Degree preferred
Experience:
Minimum
2 years of leasing or property management experience
preferred.
Skills:
Strong leadership, sales, marketing, and customer service abilities. Proficient in Microsoft Office and Outlook, and AMLI’s property management operating system. Experience with Social Media platforms; Facebook, twitter, Pinterest preferred.
Ability to make and implement decisions under conditions of risk and or uncertainty. Must be able to work independently and demonstrate good business judgment in a variety of situations.
Required to be available on Saturdays as needed.
AMLI is a recognized leader in
sustainable, LEED & ENERGY STAR-certified
luxury apartment communities. We foster innovation, value employee contributions, and create an
exciting workplace.
AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales Referrals increase your chances of interviewing at AMLI Residential by 2x Sign in to set job alerts for “Experience Manager” roles. Chicago, IL $90,000.00-$110,000.00 1 week ago Strategy & Operations Manager - Customer Experience Chicago, IL $75,000.00-$85,000.00 4 weeks ago Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions Chicago, IL $197,000.00-$300,000.00 6 days ago Chicago, IL $180,000.00-$200,000.00 2 weeks ago Chicago, IL $200,000.00-$250,000.00 2 weeks ago Chicago, IL $60,000.00-$69,500.00 5 days ago Greater Chicago Area $160,000.00-$195,000.00 2 weeks ago Senior Manager, Digital Success and Solutions Chicago, IL $209,513.00-$243,488.00 8 hours ago Chicago, IL $206,000.00-$356,000.00 2 weeks ago Chicago, IL $106,300.00-$146,200.00 6 days ago Operations Director - Flow Center - Chicago, ILSenior Director of Implementation & Services Chicago, IL $150,000.00-$190,000.00 3 weeks ago Chicago, IL $120,000.00-$130,000.00 3 months ago Director, Global Customer Care and Service Management Schaumburg, IL $170,000.00-$190,000.00 4 weeks ago Chicago, IL $102,816.00-$136,017.00 3 days ago Chicago, IL $100,000.00-$105,000.00 2 days ago Glenview, IL $136,954.00-$239,670.00 17 hours ago Chicago, IL $60,000.00-$65,000.00 2 weeks ago Chicago, IL $60,000.00-$70,000.00 1 month ago Manager, Chief of Staff - Enterprise AI/ML Product Greater Chicago Area $120.00-$230.00 4 days ago Chicago, IL $102,000.00-$176,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Community Experience Manager
role at
AMLI Residential Join to apply for the
Community Experience Manager
role at
AMLI Residential AMLI Residential has an exciting new opportunity in Chicago! We are looking to hire a Community Experience Manager at our 2 south loop properties: AMLI 900 and AMLI Lofts.
Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
This newly created role will be responsible for assisting teams in developing, implementing, and maintaining an effective Resident Retention program and ensuring the efficient operation of the property under the direction of the Area Vice President and in coordination with the Community Manager and Director of Consumer Experience will also ensure resident satisfaction and a strong community reputation, resident services, activities, and effective problem resolution.
Essential Functions
Manage the renewal process (in coordination with the Community & Leasing Managers); ensure monthly renewal goals are achieved: Assist teams in creating a flawless move-in experience to ensure the residents feel they chose AMLI as their home. Assist teams in responding to resident requests/complaints promptly, efficiently, and courteously in coordination with the Manager and Resident Services Group. This includes helping residents and prospects before, during, and after leasing an apartment. Assist in analyzing, assessing, and following up on Reputation.com Surveys, Ratings, & Reviews for overall customer satisfaction. Help plan, organize, implement resident activities and events, and participate in Regional AMLI fAMLI community outreach/volunteer activities. Act as the primary person managing the resident portal to build community engagement, post events, initiate clubs, monitor boards, etc. Assist in implementing resident-facing technology that impacts AMLI's national resident experience initiatives. May support leasing staff as required. Proactive inspections and monitoring of property to identify potential risks or resident concerns. Report any unusual circumstances regarding the residents or the property to the Service Manager and/or Community Manager(s). Inspect models, office, and vacant units as necessary to ensure marketability. Shop competition regularly and have knowledge of their pricing, policies, lease terms, property terms, etc. (May be assigned to another position, depending on property) Weekly and Monthly Reporting on Ratings & Reviews, Renewals, Reputation.com, and Resident Relations statistics.
Why Join AMLI?
We believe in supporting our employees with competitive compensation and benefits. Benefits of Working with AMLI Residential
$ 65,000 - $75,000 annually plus year-end bonus
Medical, Dental, & Vision Coverage
401(k) with Company Match
Generous Apartment Rent Discount
Paid time off: vacation, sick, personal days and holiday pay
Tuition Reimbursement
What We’re Looking For
Education:
High School diploma, or general education degree (GED); associate or bachelor’s Degree preferred
Experience:
Minimum
2 years of leasing or property management experience
preferred.
Skills:
Strong leadership, sales, marketing, and customer service abilities. Proficient in Microsoft Office and Outlook, and AMLI’s property management operating system. Experience with Social Media platforms; Facebook, twitter, Pinterest preferred.
Ability to make and implement decisions under conditions of risk and or uncertainty. Must be able to work independently and demonstrate good business judgment in a variety of situations.
Required to be available on Saturdays as needed.
AMLI is a recognized leader in
sustainable, LEED & ENERGY STAR-certified
luxury apartment communities. We foster innovation, value employee contributions, and create an
exciting workplace.
AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales Referrals increase your chances of interviewing at AMLI Residential by 2x Sign in to set job alerts for “Experience Manager” roles. Chicago, IL $90,000.00-$110,000.00 1 week ago Strategy & Operations Manager - Customer Experience Chicago, IL $75,000.00-$85,000.00 4 weeks ago Lead Client Solutions Manager, Strategic Accounts, Marketing Solutions Chicago, IL $197,000.00-$300,000.00 6 days ago Chicago, IL $180,000.00-$200,000.00 2 weeks ago Chicago, IL $200,000.00-$250,000.00 2 weeks ago Chicago, IL $60,000.00-$69,500.00 5 days ago Greater Chicago Area $160,000.00-$195,000.00 2 weeks ago Senior Manager, Digital Success and Solutions Chicago, IL $209,513.00-$243,488.00 8 hours ago Chicago, IL $206,000.00-$356,000.00 2 weeks ago Chicago, IL $106,300.00-$146,200.00 6 days ago Operations Director - Flow Center - Chicago, ILSenior Director of Implementation & Services Chicago, IL $150,000.00-$190,000.00 3 weeks ago Chicago, IL $120,000.00-$130,000.00 3 months ago Director, Global Customer Care and Service Management Schaumburg, IL $170,000.00-$190,000.00 4 weeks ago Chicago, IL $102,816.00-$136,017.00 3 days ago Chicago, IL $100,000.00-$105,000.00 2 days ago Glenview, IL $136,954.00-$239,670.00 17 hours ago Chicago, IL $60,000.00-$65,000.00 2 weeks ago Chicago, IL $60,000.00-$70,000.00 1 month ago Manager, Chief of Staff - Enterprise AI/ML Product Greater Chicago Area $120.00-$230.00 4 days ago Chicago, IL $102,000.00-$176,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr