Insight Global
Atlassian Administrator - INTL India
Insight Global, San Jose, California, United States, 95199
Job Description
Key Responsibilities
Respond quickly and clearly to Jira-related support requests via Slack, email, or ticketing tools.
Handle routine admin tasks such as:
Adding/removing users and managing group access.
Creating and modifying filters, dashboards, and boards.
Making minor workflow updates (statuses, transitions, field screens).
Helping users set up or configure projects based on templates.
Troubleshoot issues related to permissions, notifications, or missing fields.
Escalate complex or non-standard requests to the senior admin team.
Document common questions, how-tos, and admin procedures in Confluence.
Monitor incoming requests and ensure timely follow-up and resolution.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
12 years of experience working with Jira Software Cloud.
Familiarity with Jira workflows, issue types, project settings, and user access management.
Strong customer service skills.
Ability to multitask and prioritize inbound requests efficiently.
Clear and concise written communication.
Basic understanding of Agile tools like boards, backlogs, and sprints. ACP-620 or ACP-120 certification.
Familiarity with Confluence Cloud or other Atlassian tools.
Experience supporting internal teams (e.g., IT Helpdesk, Business Systems, Product Ops).
Exposure to basic Atlassian governance (naming conventions, project templates, etc.). null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Key Responsibilities
Respond quickly and clearly to Jira-related support requests via Slack, email, or ticketing tools.
Handle routine admin tasks such as:
Adding/removing users and managing group access.
Creating and modifying filters, dashboards, and boards.
Making minor workflow updates (statuses, transitions, field screens).
Helping users set up or configure projects based on templates.
Troubleshoot issues related to permissions, notifications, or missing fields.
Escalate complex or non-standard requests to the senior admin team.
Document common questions, how-tos, and admin procedures in Confluence.
Monitor incoming requests and ensure timely follow-up and resolution.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
12 years of experience working with Jira Software Cloud.
Familiarity with Jira workflows, issue types, project settings, and user access management.
Strong customer service skills.
Ability to multitask and prioritize inbound requests efficiently.
Clear and concise written communication.
Basic understanding of Agile tools like boards, backlogs, and sprints. ACP-620 or ACP-120 certification.
Familiarity with Confluence Cloud or other Atlassian tools.
Experience supporting internal teams (e.g., IT Helpdesk, Business Systems, Product Ops).
Exposure to basic Atlassian governance (naming conventions, project templates, etc.). null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.