Insight Global
Atlassian Administrator - INTL India
Insight Global, San Jose, California, United States, 95112
Jira Support Administrator
Key Responsibilities: Respond quickly and clearly to Jira-related support requests via Slack, email, or ticketing tools. Handle routine admin tasks such as: Adding/removing users and managing group access. Creating and modifying filters, dashboards, and boards. Making minor workflow updates (statuses, transitions, field screens). Helping users set up or configure projects based on templates. Troubleshoot issues related to permissions, notifications, or missing fields. Escalate complex or non-standard requests to the senior admin team. Document common questions, how-tos, and admin procedures in Confluence. Monitor incoming requests and ensure timely follow-up and resolution. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
Key Responsibilities: Respond quickly and clearly to Jira-related support requests via Slack, email, or ticketing tools. Handle routine admin tasks such as: Adding/removing users and managing group access. Creating and modifying filters, dashboards, and boards. Making minor workflow updates (statuses, transitions, field screens). Helping users set up or configure projects based on templates. Troubleshoot issues related to permissions, notifications, or missing fields. Escalate complex or non-standard requests to the senior admin team. Document common questions, how-tos, and admin procedures in Confluence. Monitor incoming requests and ensure timely follow-up and resolution. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.