Crescendo
About Us
At Crescendo , we’re transforming customer experience with Augmented AI—a seamless blend of human expertise and AI automation that delivers better, faster, more scalable support. We’re not just changing how support works. We’re reshaping the economics of an entire industry.
The Role
We’re in a phase of rapid expansion and are looking for a
Head of Revenue Operations
to be the operational force behind our next sales build.
Based in San Francisco , you’ll work directly alongside the CRO and partner closely with Sales, Customer Success, and Executive Leadership to design and operationalize a world-class go-to-market engine. This is a high-visibility, high-impact role with a direct line to Crescendo’s growth strategy.
The following information provides an overview of the skills, qualities, and qualifications needed for this role. What You’ll Do: Sales & Revenue Strategy
Act as a strategic partner to the CRO, owning the structure and performance of our entire go-to-market operation. Lead territory design, quota setting, and resource allocation in support of Crescendo’s ambitious revenue targets. Define and manage the GTM operating rhythm, including pipeline reviews, forecast meetings, and exec-level reporting. End-to-End Sales Operations
Build scalable, repeatable frameworks for pipeline generation, opportunity management, and conversion optimization. Own the configuration and performance of our sales tech stack—Hubspot, Gong, SalesNav, Clay, forecasting and intelligence platforms. Ensure pipeline health, seller accountability, and revenue predictability through rigorous systems and clean data. Customer Success & Post-Sale Operations
Partner with Customer Success and Delivery to align post-sale processes to value realization, renewals, and expansion. Develop and monitor metrics related to customer health, services performance, and lifecycle progression. Operationalize seamless handoffs, project tracking, and pricing strategies for high-value, high-scale customer engagements. Forecasting & Commercial Intelligence
Own revenue forecasting and scenario modeling in partnership with Sales and Finance. Deliver insight-rich reporting and dashboards to CRO and executive stakeholders. Identify strategic levers and GTM improvements through trend analysis, win-loss, and productivity tracking. Team Leadership & Infrastructure
Build and scale a high-performing Revenue Operations team, instilling a culture of ownership, clarity, and operational excellence. Create playbooks, processes, and documentation to enable consistency and scale across teams and geographies. Serve as a key voice in cross-functional planning conversations, ensuring that operational infrastructure supports go-to-market goals.
What We Expect From You: 10+ years
of experience in Revenue Operations, Sales Strategy, or GTM leadership within fast-scaling SaaS or AI-driven businesses. Proven track record designing and scaling RevOps functions across enterprise and commercial sales models. Deep expertise in pipeline management, sales productivity, territory planning, forecasting, and post-sale analytics. Hands-on systems experience with
Hubspot (we are a Hubspot shop for another year), Gong, SalesNav, Clay,
and related analytics/forecasting platforms. Strategic agility balanced with operational execution—able to think at the C-level and execute in the details. Leadership experience managing and mentoring RevOps talent, with a bias for action, quality, and continuous improvement. Strong executive presence and ability to influence up, down, and across—especially in high-growth environments.
What You’ll Get In Return: Remote working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why Crescendo? We’re creating a new category: Augmented AI. Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is built on outcomes, not buzzwords. That means we only win when our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the future of customer experience. Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contactcareers@crescendo.ai.
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Head of Revenue Operations
to be the operational force behind our next sales build.
Based in San Francisco , you’ll work directly alongside the CRO and partner closely with Sales, Customer Success, and Executive Leadership to design and operationalize a world-class go-to-market engine. This is a high-visibility, high-impact role with a direct line to Crescendo’s growth strategy.
The following information provides an overview of the skills, qualities, and qualifications needed for this role. What You’ll Do: Sales & Revenue Strategy
Act as a strategic partner to the CRO, owning the structure and performance of our entire go-to-market operation. Lead territory design, quota setting, and resource allocation in support of Crescendo’s ambitious revenue targets. Define and manage the GTM operating rhythm, including pipeline reviews, forecast meetings, and exec-level reporting. End-to-End Sales Operations
Build scalable, repeatable frameworks for pipeline generation, opportunity management, and conversion optimization. Own the configuration and performance of our sales tech stack—Hubspot, Gong, SalesNav, Clay, forecasting and intelligence platforms. Ensure pipeline health, seller accountability, and revenue predictability through rigorous systems and clean data. Customer Success & Post-Sale Operations
Partner with Customer Success and Delivery to align post-sale processes to value realization, renewals, and expansion. Develop and monitor metrics related to customer health, services performance, and lifecycle progression. Operationalize seamless handoffs, project tracking, and pricing strategies for high-value, high-scale customer engagements. Forecasting & Commercial Intelligence
Own revenue forecasting and scenario modeling in partnership with Sales and Finance. Deliver insight-rich reporting and dashboards to CRO and executive stakeholders. Identify strategic levers and GTM improvements through trend analysis, win-loss, and productivity tracking. Team Leadership & Infrastructure
Build and scale a high-performing Revenue Operations team, instilling a culture of ownership, clarity, and operational excellence. Create playbooks, processes, and documentation to enable consistency and scale across teams and geographies. Serve as a key voice in cross-functional planning conversations, ensuring that operational infrastructure supports go-to-market goals.
What We Expect From You: 10+ years
of experience in Revenue Operations, Sales Strategy, or GTM leadership within fast-scaling SaaS or AI-driven businesses. Proven track record designing and scaling RevOps functions across enterprise and commercial sales models. Deep expertise in pipeline management, sales productivity, territory planning, forecasting, and post-sale analytics. Hands-on systems experience with
Hubspot (we are a Hubspot shop for another year), Gong, SalesNav, Clay,
and related analytics/forecasting platforms. Strategic agility balanced with operational execution—able to think at the C-level and execute in the details. Leadership experience managing and mentoring RevOps talent, with a bias for action, quality, and continuous improvement. Strong executive presence and ability to influence up, down, and across—especially in high-growth environments.
What You’ll Get In Return: Remote working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why Crescendo? We’re creating a new category: Augmented AI. Our growth has been explosive—0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is built on outcomes, not buzzwords. That means we only win when our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the future of customer experience. Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contactcareers@crescendo.ai.
#J-18808-Ljbffr