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Nectar

Founding Head of Operations

Nectar, Palo Alto, California, United States, 94306

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About us

We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing—they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description. At

Nectar Social , we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides. Founded by ex-Meta product and engineering leaders, we've recently raised

$10.6M in funding

co-led by

GV (Google Ventures)

and

True Ventures . We're building the future of social commerce—where community, conversation, and commerce converge. The Role

We’re hiring a

Founding Head of Operations

to partner directly with the CEO and leadership team to help scale our operations as we grow rapidly post-launch. You’ll be the connective tissue across GTM, product, design, customer success, and internal ops—ensuring the business runs smoothly as we build. This is a highly cross-functional, execution-focused role for someone who thrives on building systems, unblocking teams, and driving clarity across the organization. What you'll be doing

Build Internal Systems:

Design and manage the operational rhythms that keep the company running—standups, hiring pipelines, onboarding, async updates, documentation

Drive Hiring Ops:

Own recruiting coordination and processes for GTM and customer success, partnering closely with the CEO and CSMs

Unblock Execution:

Shepherd remote product/design workflows, ensuring work moves forward and cross-functional teams stay aligned

Scale Customer Success:

Partner with CSMs to operationalize onboarding, playbooks, and feedback loops

Cross-Functional Glue:

Own projects that don’t cleanly sit with any one function but are critical to team momentum

What we're looking for

Builder’s Mindset:

You have experience operating in early-stage startups and love creating structure from ambiguity

Strong Generalist:

Comfortable moving between people ops, recruiting, GTM operations, and special projects

Operational Range:

You’ve shipped internal systems, managed hiring pipelines, and handled project coordination at scale

Stage-Fit Experience:

You’ve helped a startup scale from

Series A through C , with firsthand experience of what high-growth operations look like at each step

High Aptitude:

You bring strong analytical thinking, structured communication, and strategic judgment.

MBA preferred , and

top-tier academic background (Ivy League or equivalent)

is a plus

Communication & EQ:

Clear, empathetic communicator who thrives in fast-paced, high-ambiguity environments

Bias for Action:

You move quickly, take ownership, and don’t wait to be told what to do

Startup Energy:

Willing to wear multiple hats, solve urgent problems, and work closely with founders and execs

Bonus points

Experience managing or coordinating with remote design/product teams

Experience supporting high-growth sales or customer success teams

Familiarity with Notion, Linear, Ashby, or similar internal tooling

Operational support for fundraising, investor updates, or strategic planning

Experience relocating or standing up office operations for a scaling company

What we offer

Competitive salary and meaningful equity package

Full health, dental, and vision coverage + 401(k) matching

High ownership role with a direct seat at the leadership table

The opportunity to scale foundational systems in a high-growth, AI-native company

Work from Palo Alto HQ with hybrid flexibility

Budget for tools, training, and personal development

A chance to shape the future of social commerce—alongside a tight-knit, ambitious team

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