Precision Healthcare Specialists
Office Specialist
Precision Healthcare Specialists, Fort Myers, Florida, United States, 33916
Job Type
Full-time
Description
The Office Specialist plays a key role in supporting daily operations within the clinical and administrative office environment. This position is responsible for providing excellent front-desk service, facilitating effective communication between patients and clinical staff, and performing essential clerical and administrative duties to ensure smooth and efficient practice workflow.
Key Responsibilities:
Greet patients and visitors warmly; provide excellent customer service in person and over the phone Answer and direct phone calls using a multi-line system Schedule, confirm, and update patient appointments accurately Perform patient check-in/check-out, verify demographics and insurance Collect co-pays, process payments, and provide receipts Maintain patient records and ensure confidentiality and HIPAA compliance Prepare and scan documents into electronic medical records (EMR) Assist with prior authorizations, referrals, and insurance verification Communicate with providers, clinical staff, and other departments to coordinate care Manage incoming/outgoing faxes, mail, and emails Perform general office duties such as filing, photocopying, and inventory tracking Requirements
High school diploma or equivalent required 1-2 years of experience in a medical office or administrative role preferred Knowledge of medical terminology, insurance processes, and HIPAA regulations Proficient in EMR systems (e.g., eClinicalWorks, Athena, etc.) and Microsoft Office Excellent organizational, multitasking, and communication skills Ability to remain calm under pressure and handle sensitive patient interactions professionally Strong attention to detail and follow-through
Full-time
Description
The Office Specialist plays a key role in supporting daily operations within the clinical and administrative office environment. This position is responsible for providing excellent front-desk service, facilitating effective communication between patients and clinical staff, and performing essential clerical and administrative duties to ensure smooth and efficient practice workflow.
Key Responsibilities:
Greet patients and visitors warmly; provide excellent customer service in person and over the phone Answer and direct phone calls using a multi-line system Schedule, confirm, and update patient appointments accurately Perform patient check-in/check-out, verify demographics and insurance Collect co-pays, process payments, and provide receipts Maintain patient records and ensure confidentiality and HIPAA compliance Prepare and scan documents into electronic medical records (EMR) Assist with prior authorizations, referrals, and insurance verification Communicate with providers, clinical staff, and other departments to coordinate care Manage incoming/outgoing faxes, mail, and emails Perform general office duties such as filing, photocopying, and inventory tracking Requirements
High school diploma or equivalent required 1-2 years of experience in a medical office or administrative role preferred Knowledge of medical terminology, insurance processes, and HIPAA regulations Proficient in EMR systems (e.g., eClinicalWorks, Athena, etc.) and Microsoft Office Excellent organizational, multitasking, and communication skills Ability to remain calm under pressure and handle sensitive patient interactions professionally Strong attention to detail and follow-through