St Mary's Medical Center
System Training Analyst
St Mary's Medical Center, Huntington, West Virginia, United States, 25701
System Training Analyst
The System Training Analyst responsible for training clinicians on proper use of the clinical information systems used to document patient care. This includes transitioning programs from documenting on paper to using electronic systems, ongoing documentation support and new user training. The System Training Analyst works closely with the EMR Education Coordinator to deliver high quality training and materials that are in-line with providing value-based care. System Specific Duties and Responsibilities: Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions). Ensures EMR workflow and training are geared towards providing value-based care. Conduct general training sessions with users, new and current, as needed. Create schedule of training courses & conduct those trainings to increase all departments use and satisfaction in the EHR Assist in system administration development and customization. Maintain knowledge of our standard configurations. Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. Create a recurring schedule to make sure all departments in all facilities working with the EHR Work closely with the EMR Education Coordinator to establish training schedules across all entities. Ability to work on several projects simultaneously. Ability to complete projects with tight deadlines and time constraints. Strong ability to identify potential issues and participate in their resolution. Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems Demonstrates patience when working with customers for support Works independently under general direction of supervisor Act as a liaison between the IT department, operations, and software vendors regarding specific software product issues. Attends meetings as requested to help learn and support customer needs Communicate in a clear and concise manner to aid in customer understanding of system functionality Create or log an enhancement for creation of specialized queries at the request of nurse managers Use positive language to create positive perceptions about company, software and service Maintain a positive persona even when dealing with frustrated customers in no win situations Maintain good time management for processes and projects and be transparent Document issue resolution well and communicate to peers for improved support Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice Performs other functions as requested
The System Training Analyst responsible for training clinicians on proper use of the clinical information systems used to document patient care. This includes transitioning programs from documenting on paper to using electronic systems, ongoing documentation support and new user training. The System Training Analyst works closely with the EMR Education Coordinator to deliver high quality training and materials that are in-line with providing value-based care. System Specific Duties and Responsibilities: Develop and continuously update training materials for various training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions). Ensures EMR workflow and training are geared towards providing value-based care. Conduct general training sessions with users, new and current, as needed. Create schedule of training courses & conduct those trainings to increase all departments use and satisfaction in the EHR Assist in system administration development and customization. Maintain knowledge of our standard configurations. Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. Create a recurring schedule to make sure all departments in all facilities working with the EHR Work closely with the EMR Education Coordinator to establish training schedules across all entities. Ability to work on several projects simultaneously. Ability to complete projects with tight deadlines and time constraints. Strong ability to identify potential issues and participate in their resolution. Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems Demonstrates patience when working with customers for support Works independently under general direction of supervisor Act as a liaison between the IT department, operations, and software vendors regarding specific software product issues. Attends meetings as requested to help learn and support customer needs Communicate in a clear and concise manner to aid in customer understanding of system functionality Create or log an enhancement for creation of specialized queries at the request of nurse managers Use positive language to create positive perceptions about company, software and service Maintain a positive persona even when dealing with frustrated customers in no win situations Maintain good time management for processes and projects and be transparent Document issue resolution well and communicate to peers for improved support Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice Performs other functions as requested