Border States
Returns Associate
The Returns Associate supports the day-to-day operations of the branch in providing customer service. Processes return purchase order credits from vendors (RMPOs). Researches and resolves discrepancies in quantity and pricing on non-stock items. Responsibilities
Essential Functions Processes customer returns, oversees damage and defective inventory returns, while being the branch lead for CMI-VMI. Processes return purchase order credits from vendors (RMPOs). Researches and resolves discrepancies in quantity and pricing on non-stock items. Oversees cash deposits for branch and branch cash box accuracy. Informs proper departments of inventory discrepancies and other inventory problems or concerns. Non-essential Functions May assist in providing customer service functions, including but not limited to answering phones, expediting, and resolving customer service issues. Performs other duties as assigned by supervisor or designate. Qualifications
Two-year business/trade degree or the equivalent in work experience. Prior electrical distribution experience with good knowledge of electrical products or systems preferred. Possess a valid driver's license to operate company vehicles. Good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, email and SAP software preferred. Skills and Abilities
Excellent interpersonal, written, and verbal communication reading skills. Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged. Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0
33% Frequently 34
66% Continuously: 67
100% Lift from Waist:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Lift from Floor:
10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Carried for Distance:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day: Sitting
(a continuous period of being seated) -
Frequently Standing
(for sustained periods of time) -
Frequently Walking
(moving about on foot to accomplish tasks) -
Frequently Bending/stooping
(downward and forward) -
Frequently Crawling
(moving about on hands and knees or hands and feet) -
Occasionally Climbing/Walking Stairs
(ascending or descending) -
Frequently Reaching
(extending arms in any direction) -
Continuously Crouching/squatting
(bending the body downward and forward by bending leg and spine) -
Occasionally Kneeling
(bending legs at knee to come to rest on knee(s)) -
Occasionally Balancing
(maintaining body equilibrium to prevent falling) -
Frequently Repetitive motion
(substantial movement (motions) or the wrists, hands, and/or fingers) -
Continuously Pivoting
(movement in any direction with one foot, keeping the other in contact with the floor) -
Frequently Pushing/Pulling
(using upper extremities to press against or draw or tug) -
Frequently Grasping
(Applying pressure to an object with the fingers and palm) -
Continuously Fingering
(picking, pinching, typing; working with primarily fingers and not whole hand) -
Continuously Talking
(expressing or exchanging ideas by means of the spoken word) -
Frequently Driving
(the control and operation of a motor vehicle) -
Occasionally Desk work
(work usually performed at a desk) -
Frequently Use of a computer
-
Frequently Use of a telephone
-
Frequently Hearing
(Perceiving the nature of sounds at normal speaking levels) -
Continuously Exposure
(to adverse weather & temperature conditions) -
Occasionally Travel
(travel needed to perform job duties) -
Occasionally Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
The Returns Associate supports the day-to-day operations of the branch in providing customer service. Processes return purchase order credits from vendors (RMPOs). Researches and resolves discrepancies in quantity and pricing on non-stock items. Responsibilities
Essential Functions Processes customer returns, oversees damage and defective inventory returns, while being the branch lead for CMI-VMI. Processes return purchase order credits from vendors (RMPOs). Researches and resolves discrepancies in quantity and pricing on non-stock items. Oversees cash deposits for branch and branch cash box accuracy. Informs proper departments of inventory discrepancies and other inventory problems or concerns. Non-essential Functions May assist in providing customer service functions, including but not limited to answering phones, expediting, and resolving customer service issues. Performs other duties as assigned by supervisor or designate. Qualifications
Two-year business/trade degree or the equivalent in work experience. Prior electrical distribution experience with good knowledge of electrical products or systems preferred. Possess a valid driver's license to operate company vehicles. Good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, email and SAP software preferred. Skills and Abilities
Excellent interpersonal, written, and verbal communication reading skills. Ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged. Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0
33% Frequently 34
66% Continuously: 67
100% Lift from Waist:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Lift from Floor:
10 to 25 lbs. - Frequently 26 to 50 lbs. - Frequently 51 to 75 lbs. - Occasionally 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Carried for Distance:
10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 75 to 100 lbs. - Not at all 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day: Sitting
(a continuous period of being seated) -
Frequently Standing
(for sustained periods of time) -
Frequently Walking
(moving about on foot to accomplish tasks) -
Frequently Bending/stooping
(downward and forward) -
Frequently Crawling
(moving about on hands and knees or hands and feet) -
Occasionally Climbing/Walking Stairs
(ascending or descending) -
Frequently Reaching
(extending arms in any direction) -
Continuously Crouching/squatting
(bending the body downward and forward by bending leg and spine) -
Occasionally Kneeling
(bending legs at knee to come to rest on knee(s)) -
Occasionally Balancing
(maintaining body equilibrium to prevent falling) -
Frequently Repetitive motion
(substantial movement (motions) or the wrists, hands, and/or fingers) -
Continuously Pivoting
(movement in any direction with one foot, keeping the other in contact with the floor) -
Frequently Pushing/Pulling
(using upper extremities to press against or draw or tug) -
Frequently Grasping
(Applying pressure to an object with the fingers and palm) -
Continuously Fingering
(picking, pinching, typing; working with primarily fingers and not whole hand) -
Continuously Talking
(expressing or exchanging ideas by means of the spoken word) -
Frequently Driving
(the control and operation of a motor vehicle) -
Occasionally Desk work
(work usually performed at a desk) -
Frequently Use of a computer
-
Frequently Use of a telephone
-
Frequently Hearing
(Perceiving the nature of sounds at normal speaking levels) -
Continuously Exposure
(to adverse weather & temperature conditions) -
Occasionally Travel
(travel needed to perform job duties) -
Occasionally Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.