CSL
Salesforce And Mulesoft Platform Developer
Reporting to the Product Owner
Plasma Donor & Marketing Customer Relationship Platform, you will work directly with the project team and internal customers gathering requirements to investigate, design and/or implement Salesforce Platform and Mulesoft features for the plasma business. You will analyze and optimize business processes by anticipating requirements, identifying areas for improvement, and delivering effective solutions. This includes active leadership in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews to ensure continuous alignment with evolving business needs and iterative delivery of value. You will collaborate with project managers to oversee projects, develop project plans, and prioritize the projects based on our needs and requirements. You will lead iterative delivery by leveraging a suite of productivity, communication, and analysis toolsincluding JIRA, Confluence, Git, Google Analytics, Microsoft Teams, and Microsoft Office (Word, PowerPoint, Excel). This role demands a self-motivated and detail-oriented professional who champions transparency and drives team collaboration. You will be instrumental in fostering open communication and accountability to ensure the consistent and efficient delivery of value through well-orchestrated releases. This is a hybrid role, which offers a combination of an onsite and remote work schedule. Develop and Enhance Salesforce and Mulesoft Platform
Facilitate Agile ceremonies and manage the development backlog to support iterative delivery. Lead requirements gathering, analysis, and documentation for Salesforce and Mulesoft solutions. Collaborate with cross-functional teams to design, implement, and optimize business processes. Translate functional requirements into user stories and technical specifications. Coordinate release management, including sandbox-to-production deployments. Support testing efforts, including regression and user acceptance testing (UAT). Create dashboards and reports to support data-driven decision-making. Partner with architects, developers, and stakeholders to ensure successful solution delivery. Develop training materials and support end-user enablement. Drive continuous improvement through process redesign and stakeholder engagement. Training & Communication
Clearly communicate the outcomes of requirements analysis to stakeholders. Develop and maintain training materials, including decks, for processes and services as needed. Collaborate with team members on Salesforce and Mulesoft release updates, including issue tracking and resolution. Share innovative ideas and contribute to a culture of continuous improvement within the team. Provide timely support for user-submitted tickets and inquiries. Monitor user adoption and implement strategies to drive continuous improvement. Operational Excellence & Leadership
Ensure adherence to quality and change control standards through thorough documentation and review. Lead discovery and sprint orchestration, maintaining clear and organized Confluence documentation. Create, prioritize, and manage user stories to align with release planning and business value delivery. Translate complex technical concepts into clear, actionable insights for diverse stakeholders. Evaluate features and enhancements by assessing risks, dependencies, and value impact. Conduct user research and testing to validate assumptions and refine solutions. Continuously assess and recommend improvements to tools, methods, and processes to enhance team efficiency. Champion a culture of transparency and accountability. Your Skills and Experience
Required Education and Certifications: Bachelor's degree with a preferred focus in Information Technology, Computer Science, or related field or equivalent combination of education and experience. Salesforce Administrator or Business Analyst certification preferred. Mulesoft Certified Developer a plus. PMI certification a plus. Required Experience: 35 years of experience as a Scrum Master in Agile environments, preferably within Salesforce and/or Mulesoft ecosystems. Proven experience facilitating Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog grooming. Strong background in Salesforce (e.g., Health Cloud, Service Cloud, Marketing Cloud, Data Cloud) and Mulesoft integration projects. Experience working as a Business Analyst, including: Requirements elicitation and documentation User story creation and backlog management Stakeholder communication and alignment Proficiency with Agile and DevOps tools such as JIRA, Confluence, and Git. Familiarity with release management and iterative delivery practices. Strong communication and interpersonal skills to drive collaboration across cross-functional teams. Ability to challenge assumptions, ask the right questions, and push for clarity and alignment. Experience with user acceptance testing (UAT) and supporting deployment cycles. Experience in life sciences, healthcare, or regulated industries. Preferred Experience: Familiarity with DevOps practices and CI/CD pipelines. Background in change management and driving adoption of new tools or processes. Exposure to database design, middleware architecture, and API integrations. Experience managing remote or distributed teams. Project management experience.
Reporting to the Product Owner
Plasma Donor & Marketing Customer Relationship Platform, you will work directly with the project team and internal customers gathering requirements to investigate, design and/or implement Salesforce Platform and Mulesoft features for the plasma business. You will analyze and optimize business processes by anticipating requirements, identifying areas for improvement, and delivering effective solutions. This includes active leadership in Agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews to ensure continuous alignment with evolving business needs and iterative delivery of value. You will collaborate with project managers to oversee projects, develop project plans, and prioritize the projects based on our needs and requirements. You will lead iterative delivery by leveraging a suite of productivity, communication, and analysis toolsincluding JIRA, Confluence, Git, Google Analytics, Microsoft Teams, and Microsoft Office (Word, PowerPoint, Excel). This role demands a self-motivated and detail-oriented professional who champions transparency and drives team collaboration. You will be instrumental in fostering open communication and accountability to ensure the consistent and efficient delivery of value through well-orchestrated releases. This is a hybrid role, which offers a combination of an onsite and remote work schedule. Develop and Enhance Salesforce and Mulesoft Platform
Facilitate Agile ceremonies and manage the development backlog to support iterative delivery. Lead requirements gathering, analysis, and documentation for Salesforce and Mulesoft solutions. Collaborate with cross-functional teams to design, implement, and optimize business processes. Translate functional requirements into user stories and technical specifications. Coordinate release management, including sandbox-to-production deployments. Support testing efforts, including regression and user acceptance testing (UAT). Create dashboards and reports to support data-driven decision-making. Partner with architects, developers, and stakeholders to ensure successful solution delivery. Develop training materials and support end-user enablement. Drive continuous improvement through process redesign and stakeholder engagement. Training & Communication
Clearly communicate the outcomes of requirements analysis to stakeholders. Develop and maintain training materials, including decks, for processes and services as needed. Collaborate with team members on Salesforce and Mulesoft release updates, including issue tracking and resolution. Share innovative ideas and contribute to a culture of continuous improvement within the team. Provide timely support for user-submitted tickets and inquiries. Monitor user adoption and implement strategies to drive continuous improvement. Operational Excellence & Leadership
Ensure adherence to quality and change control standards through thorough documentation and review. Lead discovery and sprint orchestration, maintaining clear and organized Confluence documentation. Create, prioritize, and manage user stories to align with release planning and business value delivery. Translate complex technical concepts into clear, actionable insights for diverse stakeholders. Evaluate features and enhancements by assessing risks, dependencies, and value impact. Conduct user research and testing to validate assumptions and refine solutions. Continuously assess and recommend improvements to tools, methods, and processes to enhance team efficiency. Champion a culture of transparency and accountability. Your Skills and Experience
Required Education and Certifications: Bachelor's degree with a preferred focus in Information Technology, Computer Science, or related field or equivalent combination of education and experience. Salesforce Administrator or Business Analyst certification preferred. Mulesoft Certified Developer a plus. PMI certification a plus. Required Experience: 35 years of experience as a Scrum Master in Agile environments, preferably within Salesforce and/or Mulesoft ecosystems. Proven experience facilitating Agile ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog grooming. Strong background in Salesforce (e.g., Health Cloud, Service Cloud, Marketing Cloud, Data Cloud) and Mulesoft integration projects. Experience working as a Business Analyst, including: Requirements elicitation and documentation User story creation and backlog management Stakeholder communication and alignment Proficiency with Agile and DevOps tools such as JIRA, Confluence, and Git. Familiarity with release management and iterative delivery practices. Strong communication and interpersonal skills to drive collaboration across cross-functional teams. Ability to challenge assumptions, ask the right questions, and push for clarity and alignment. Experience with user acceptance testing (UAT) and supporting deployment cycles. Experience in life sciences, healthcare, or regulated industries. Preferred Experience: Familiarity with DevOps practices and CI/CD pipelines. Background in change management and driving adoption of new tools or processes. Exposure to database design, middleware architecture, and API integrations. Experience managing remote or distributed teams. Project management experience.