Liberty University
Institutional Academic Operations Analyst II
Liberty University, Lynchburg, Virginia, United States, 24501
Institutional Academic Operations Analyst Level II
The Institutional Academic Operations Analyst Level II provides intermediate support in managing institutional academic operations, data reporting, policy adherence, and process improvements. This role ensures data accuracy and compliance with institutional policies and works closely with senior staff to streamline workflows, conduct audits, and support academic departments. The analyst is responsible for managing more complex data analysis tasks, ensuring compliance with accreditation requirements, and supporting the implementation of academic best practices across various institutional units. Essential Functions And Responsibilities
1. Process Improvement And Data Analysis: Perform intermediate-level data analysis and validation to ensure data integrity across institutional databases and reporting platforms. Assist the VP of IER in identifying, developing, and implementing process improvements aimed at enhancing operational efficiency. Conduct gap analysis and create detailed reports highlighting operational inefficiencies and areas for improvement in academic operations. Utilize data-driven insights to inform process adjustments and workflow enhancements. 2. Operational Support And Communication: Provide intermediate-level customer support to end-users on navigating academic data systems and reporting tools, ensuring they can access and interpret data effectively. Develop and maintain comprehensive user guides, training materials, and process documentation to assist stakeholders in academic units. Coordinate with various academic departments to provide operational support, offering solutions to data and process issues as they arise. Gather and analyze user feedback on training materials and reporting tools, making recommendations for improvements. 3. Project Leadership And Collaboration: Lead or co-lead academic operations projects, ensuring accurate data collection, tracking progress, and reporting updates to senior staff. Collaborate with academic departments and IER leadership to implement new tools and features that improve operational efficiency. Ensure all projects align with institutional policies and strategic objectives, providing comprehensive documentation and tracking outcomes. 4. Auditing And Reporting: Conduct data audits to ensure compliance with institutional policies, academic standards, and accreditation requirements. Generate detailed reports for senior leadership, identifying key insights, operational trends, and recommendations for improvement. 5. Technical Support: Provide support for advanced academic data management tools and reporting dashboards, helping users troubleshoot issues and access key insights. Contribute to the development of new tools and features that enhance the user experience for academic departments and stakeholders. 6. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. 7. Works effectively as a team member, embracing and fostering LU's Christian model and Mission
Training Champions for Christ. Supervisory Responsibilities
This position may directly supervise other employees. External relationships: This position meets with external reporting organizations and works closely with internal Colleges/Schools/Departments. Qualifications And Credentials
Education And Experience
Bachelor's degree from a four-year college or university is required. 1-2 years of experience with academic operations is preferred. Experience using MS Excel and Information Systems. Experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions. Strong analytical and problem-solving skills. Attention to detail and a high degree of accuracy in data management. Experience in project management or process improvement is a plus. Knowledge of academic policies and procedures within higher education institutions is an advantage. Abilities And Competencies Essential To The Function Of The Job
Communication And Comprehension: Ability to effectively communicate both verbally and in writing to convey clear, well articulated information. Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner. Possess public communication skills that allow professional representation of Liberty University. Strong organizational skills. Computer skills Problem Solving: Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Physical And Sensory Abilities
May be required to travel May be required to sit to perform deskwork or type on a keyboard. Regularly required to hear and speak in order to effectively communicate orally. Regularly required to stand, walk, and climb stairs to move about the campus. Handle materials, reach overhead, kneel or stoop in order to conduct business. Regularly lift 10 or fewer pounds. Working Conditions
Work Environment
The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted, and the noise level is moderate. Working environment may include facilitation of events outdoors occasionally. Driving Requirements
If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.
The Institutional Academic Operations Analyst Level II provides intermediate support in managing institutional academic operations, data reporting, policy adherence, and process improvements. This role ensures data accuracy and compliance with institutional policies and works closely with senior staff to streamline workflows, conduct audits, and support academic departments. The analyst is responsible for managing more complex data analysis tasks, ensuring compliance with accreditation requirements, and supporting the implementation of academic best practices across various institutional units. Essential Functions And Responsibilities
1. Process Improvement And Data Analysis: Perform intermediate-level data analysis and validation to ensure data integrity across institutional databases and reporting platforms. Assist the VP of IER in identifying, developing, and implementing process improvements aimed at enhancing operational efficiency. Conduct gap analysis and create detailed reports highlighting operational inefficiencies and areas for improvement in academic operations. Utilize data-driven insights to inform process adjustments and workflow enhancements. 2. Operational Support And Communication: Provide intermediate-level customer support to end-users on navigating academic data systems and reporting tools, ensuring they can access and interpret data effectively. Develop and maintain comprehensive user guides, training materials, and process documentation to assist stakeholders in academic units. Coordinate with various academic departments to provide operational support, offering solutions to data and process issues as they arise. Gather and analyze user feedback on training materials and reporting tools, making recommendations for improvements. 3. Project Leadership And Collaboration: Lead or co-lead academic operations projects, ensuring accurate data collection, tracking progress, and reporting updates to senior staff. Collaborate with academic departments and IER leadership to implement new tools and features that improve operational efficiency. Ensure all projects align with institutional policies and strategic objectives, providing comprehensive documentation and tracking outcomes. 4. Auditing And Reporting: Conduct data audits to ensure compliance with institutional policies, academic standards, and accreditation requirements. Generate detailed reports for senior leadership, identifying key insights, operational trends, and recommendations for improvement. 5. Technical Support: Provide support for advanced academic data management tools and reporting dashboards, helping users troubleshoot issues and access key insights. Contribute to the development of new tools and features that enhance the user experience for academic departments and stakeholders. 6. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. 7. Works effectively as a team member, embracing and fostering LU's Christian model and Mission
Training Champions for Christ. Supervisory Responsibilities
This position may directly supervise other employees. External relationships: This position meets with external reporting organizations and works closely with internal Colleges/Schools/Departments. Qualifications And Credentials
Education And Experience
Bachelor's degree from a four-year college or university is required. 1-2 years of experience with academic operations is preferred. Experience using MS Excel and Information Systems. Experience using pivot tables, graphs and charts, VLOOKUP and other Excel functions. Strong analytical and problem-solving skills. Attention to detail and a high degree of accuracy in data management. Experience in project management or process improvement is a plus. Knowledge of academic policies and procedures within higher education institutions is an advantage. Abilities And Competencies Essential To The Function Of The Job
Communication And Comprehension: Ability to effectively communicate both verbally and in writing to convey clear, well articulated information. Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner. Possess public communication skills that allow professional representation of Liberty University. Strong organizational skills. Computer skills Problem Solving: Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Physical And Sensory Abilities
May be required to travel May be required to sit to perform deskwork or type on a keyboard. Regularly required to hear and speak in order to effectively communicate orally. Regularly required to stand, walk, and climb stairs to move about the campus. Handle materials, reach overhead, kneel or stoop in order to conduct business. Regularly lift 10 or fewer pounds. Working Conditions
Work Environment
The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted, and the noise level is moderate. Working environment may include facilitation of events outdoors occasionally. Driving Requirements
If the employee is required to travel in performing the duties and responsibilities of the position, the use of one's personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position.