ServiceNow
Senior Manager, Renewals CoE
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The
Renewal Sales organization
at ServiceNow is undergoing an exciting transformationreimagining our go-to-market (GTM) approach, elevating the customer experience, and fueling the company's growth. As we scale rapidly, we are seeking a
strategic and dynamic leader
to lead the
Renewals Centre of Excellence (CoE) . This high-impact role will be instrumental in driving key renewal sales initiatives and enabling scalable, cross-functional programs that support our growth and operational excellence. About the Role: As
Senior Manager of the Renewals CoE , you will play a critical role in shaping and executing transformational programs that support both our Renewals and Use Verification teams. You will report to the AVP of Subscription Use Verification and collaborate closely with regional Renewals leaders and stakeholders across sales, operations, product, and customer success. This is a
quota-carrying leadership position
with the following primary areas of focus: New Product Introduction (NPI):
Represent the Renewals organization in the NPI process to ensure product readiness for Renewals and prepare Renewals specific product enablement to ensure organizational readiness to sell. In addition, you will own the development of sales and customer-facing assets that support renewing customers in moving to new offerings. Renewal Centre of Excellence:
Lead a team of product migration specialists responsible for supporting the renewal sales team in crafting commercial proposals. This includes assisting with the design, preparation, and presentation of renewal offers to customers with a focus on migration, optimization, and value realization. Support Renewal Account Manager (RAM) Onboarding:
Maintain and evolve RCoE specific onboarding programs for newly hired RAM's (Renewal Certification & Quoting Workshop) Scale and evolve
the Renewals Centre of Excellence as a strategic function. Develop value add service offering for Renewals based on improving RAM productivity. Lead cross-functional initiatives in collaboration with program sponsors and senior stakeholders that deliver scalable processes that improve operational efficiency and drive renewal success. About You: You are a Renewals leader who combines strategic vision with strong execution. You bring deep SaaS expertise and a passion for driving operational excellence and customer impact. Specifically, you: Are a subject matter expert in Renewals with a proven ability to think strategically while executing tactically. Have experience developing impactful sales enablement tools and customer-facing collateral (samples will be requested). Possess a strong understanding of SaaS sales motions, renewals, licensing models, and product readiness workflows. Have led cross-functional initiatives in a matrixed environment and embrace continuous improvement practices. Build trusted relationships and influence stakeholders at all levels with ease. Communicate clearly and collaboratively, always putting the customer at the center. Thrive in fast-paced, high-growth settings where agility and focus are essential. Have experience managing Renewals budgets, headcount planning, and key business rhythms such as quarterly All Hands. This role is perfect for someone who brings order to ambiguity, thrives in complexity, and is energized by the opportunity to shape a growing, customer-first organization. For positions in this location, we offer a base pay of $122,640 - $202,370, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The
Renewal Sales organization
at ServiceNow is undergoing an exciting transformationreimagining our go-to-market (GTM) approach, elevating the customer experience, and fueling the company's growth. As we scale rapidly, we are seeking a
strategic and dynamic leader
to lead the
Renewals Centre of Excellence (CoE) . This high-impact role will be instrumental in driving key renewal sales initiatives and enabling scalable, cross-functional programs that support our growth and operational excellence. About the Role: As
Senior Manager of the Renewals CoE , you will play a critical role in shaping and executing transformational programs that support both our Renewals and Use Verification teams. You will report to the AVP of Subscription Use Verification and collaborate closely with regional Renewals leaders and stakeholders across sales, operations, product, and customer success. This is a
quota-carrying leadership position
with the following primary areas of focus: New Product Introduction (NPI):
Represent the Renewals organization in the NPI process to ensure product readiness for Renewals and prepare Renewals specific product enablement to ensure organizational readiness to sell. In addition, you will own the development of sales and customer-facing assets that support renewing customers in moving to new offerings. Renewal Centre of Excellence:
Lead a team of product migration specialists responsible for supporting the renewal sales team in crafting commercial proposals. This includes assisting with the design, preparation, and presentation of renewal offers to customers with a focus on migration, optimization, and value realization. Support Renewal Account Manager (RAM) Onboarding:
Maintain and evolve RCoE specific onboarding programs for newly hired RAM's (Renewal Certification & Quoting Workshop) Scale and evolve
the Renewals Centre of Excellence as a strategic function. Develop value add service offering for Renewals based on improving RAM productivity. Lead cross-functional initiatives in collaboration with program sponsors and senior stakeholders that deliver scalable processes that improve operational efficiency and drive renewal success. About You: You are a Renewals leader who combines strategic vision with strong execution. You bring deep SaaS expertise and a passion for driving operational excellence and customer impact. Specifically, you: Are a subject matter expert in Renewals with a proven ability to think strategically while executing tactically. Have experience developing impactful sales enablement tools and customer-facing collateral (samples will be requested). Possess a strong understanding of SaaS sales motions, renewals, licensing models, and product readiness workflows. Have led cross-functional initiatives in a matrixed environment and embrace continuous improvement practices. Build trusted relationships and influence stakeholders at all levels with ease. Communicate clearly and collaboratively, always putting the customer at the center. Thrive in fast-paced, high-growth settings where agility and focus are essential. Have experience managing Renewals budgets, headcount planning, and key business rhythms such as quarterly All Hands. This role is perfect for someone who brings order to ambiguity, thrives in complexity, and is energized by the opportunity to shape a growing, customer-first organization. For positions in this location, we offer a base pay of $122,640 - $202,370, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.