Odyssey Behavioral Healthcare
Community Outreach Liaison (Behavioral Health Business Development)
Odyssey Behavioral Healthcare, San Diego, California, United States, 92101
Community Outreach Liaison
At Clearview Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client centered care and clinical excellence through our five-star service commitment
Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients! We are excited to expand our network with the opening of a location in San Diego, California! Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Clearview Outpatient is a leading provider of mental health treatment services across the region. With 21 outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! Compensation Range: $80,000 - $90,000 (depending on level and location) Position Summary: The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility. Essential Responsibilities: Exemplifies our five-star service to clients, team members, referents, and families. Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market. Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated. Schedules and conducts tours with referral sources, clients, and families. Communicates various levels of care to potential clients, families, and referral sources. Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client's individual needs and circumstances. Obtains necessary information to quickly determine viability of potential admission. Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options. Empathically but prescriptively leading callers to the next step of deciding on admission. Determines the clinical and financial viability of potential admissions. Articulates the value and fit of facility programming to each potential client's circumstances and needs. Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support. Offers a high level of customer service and communication to referral sources, clients, and families. Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators. Coordinates with the business office and Utilization Review to determine financing options for potential clients. Education and Experience: Position requires a bachelor's degree, master's degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience. A valid Driver's license and a generally clean driving record are required. Employees may be required to drive personal or company vehicles. State licensing DHS and DSS prohibit individuals with specific criminal charges, conducted by Livescan fingerprint checks. Exemptions offered. For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Clearview Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Clearview reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will."
At Clearview Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Our team's foundation is client centered care and clinical excellence through our five-star service commitment
Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients! We are excited to expand our network with the opening of a location in San Diego, California! Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Clearview Outpatient is a leading provider of mental health treatment services across the region. With 21 outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Join our team! Be part of our amazing vision of changing lives empowering each client's inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day! Compensation Range: $80,000 - $90,000 (depending on level and location) Position Summary: The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the facility. Essential Responsibilities: Exemplifies our five-star service to clients, team members, referents, and families. Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility's presence in the local market. Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated. Schedules and conducts tours with referral sources, clients, and families. Communicates various levels of care to potential clients, families, and referral sources. Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client's individual needs and circumstances. Obtains necessary information to quickly determine viability of potential admission. Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options. Empathically but prescriptively leading callers to the next step of deciding on admission. Determines the clinical and financial viability of potential admissions. Articulates the value and fit of facility programming to each potential client's circumstances and needs. Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support. Offers a high level of customer service and communication to referral sources, clients, and families. Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators. Coordinates with the business office and Utilization Review to determine financing options for potential clients. Education and Experience: Position requires a bachelor's degree, master's degree preferred, and 2+ years of related experience in clinical admissions and business development in a healthcare setting, or an equivalent combination of education and experience. A valid Driver's license and a generally clean driving record are required. Employees may be required to drive personal or company vehicles. State licensing DHS and DSS prohibit individuals with specific criminal charges, conducted by Livescan fingerprint checks. Exemptions offered. For cash compensation, we set standard ranges for all U.S based roles based on function, level, and geographic location, benchmarked against companies of similar size within the behavioral healthcare industry. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. Clearview Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Clearview reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will."