Wise Auto Group
Parts To Service Liaison / Warranty Administrator
Wise Auto Group, Reno, Nevada, United States, 89501
Parts-To-Service Liaison / Warranty Administrator
Reporting to the Parts & Service Manager, the Parts-to-Service Liaison / Warranty Administrator is responsible for coordinating the flow of parts to our Service Department and administering all Harley-Davidson warranty claims with precision and timeliness. This role safeguards gross profit, supports technician efficiency, and elevates the customer experience. Key Responsibilities Parts Coordination
Source, allocate, and stage parts for scheduled and walk-in repairs; maintain real-time status on special orders. Warranty Administration
Prepare, submit, and track warranty claims; reconcile credits and debits; maintain compliance with all H-D policies. Inter-department Communication
Act as primary contact among Parts, Service, and Accounting to ensure repair orders (ROs) progress without delay. Inventory Control
Audit warranty cores, monitor return timelines, and mitigate obsolete inventory exposure. Reporting & Documentation
Generate daily RO and claim status reports; archive documentation per OEM and federal guidelines. Qualifications Prior dealership experience in Parts, Service, or Warranty (Harley-Davidson preferred). Demonstrated knowledge of OEM warranty processes and DMS platforms (Lightspeed, CDK, or similar). Strong organizational skills with a high attention to detail and follow-through. Professional written and verbal communication; able to interface effectively with technicians, advisors, and vendors. Valid driver's license with motorcycle endorsement or ability to obtain within 30 days of hire. What We Offer Hourly pay up to $30.00, based on experience and qualifications. Full-time, year-round employment with medical, dental, vision, and 401(k). Employee purchase program for motorcycles, parts, service and apparel. Ongoing Harley-Davidson training and clear paths for career advancement. A performance-driven culture committed to customer satisfaction and operational excellence. Please submit your rsum and a brief cover letter to sdaniell@wiseriders.com with "Parts-to-Service Liaison / Warranty Administrator" in the subject line. Qualified applicants will be contacted to schedule an interview. Reno Harley-Davidson is an Equal Opportunity Employer and a drug-free workplace.
Reporting to the Parts & Service Manager, the Parts-to-Service Liaison / Warranty Administrator is responsible for coordinating the flow of parts to our Service Department and administering all Harley-Davidson warranty claims with precision and timeliness. This role safeguards gross profit, supports technician efficiency, and elevates the customer experience. Key Responsibilities Parts Coordination
Source, allocate, and stage parts for scheduled and walk-in repairs; maintain real-time status on special orders. Warranty Administration
Prepare, submit, and track warranty claims; reconcile credits and debits; maintain compliance with all H-D policies. Inter-department Communication
Act as primary contact among Parts, Service, and Accounting to ensure repair orders (ROs) progress without delay. Inventory Control
Audit warranty cores, monitor return timelines, and mitigate obsolete inventory exposure. Reporting & Documentation
Generate daily RO and claim status reports; archive documentation per OEM and federal guidelines. Qualifications Prior dealership experience in Parts, Service, or Warranty (Harley-Davidson preferred). Demonstrated knowledge of OEM warranty processes and DMS platforms (Lightspeed, CDK, or similar). Strong organizational skills with a high attention to detail and follow-through. Professional written and verbal communication; able to interface effectively with technicians, advisors, and vendors. Valid driver's license with motorcycle endorsement or ability to obtain within 30 days of hire. What We Offer Hourly pay up to $30.00, based on experience and qualifications. Full-time, year-round employment with medical, dental, vision, and 401(k). Employee purchase program for motorcycles, parts, service and apparel. Ongoing Harley-Davidson training and clear paths for career advancement. A performance-driven culture committed to customer satisfaction and operational excellence. Please submit your rsum and a brief cover letter to sdaniell@wiseriders.com with "Parts-to-Service Liaison / Warranty Administrator" in the subject line. Qualified applicants will be contacted to schedule an interview. Reno Harley-Davidson is an Equal Opportunity Employer and a drug-free workplace.