Honeywell International
Customer Success Manager, Industrial Software
Honeywell International, Houston, Texas, United States, 77001
Job Posting
Key Responsibilities Develop and maintain strong relationships with customers to understand their business goals and challenges. Provide ongoing support and guidance to ensure customers are effectively utilizing our industrial software solutions. Identify opportunities for upselling and cross-selling additional products and services to enhance customer value. Key Success Factors (Key Metrics / KPIs / Deliverables) Customer Health across assigned accounts
Overall product usage Depth and breadth of usage Length of customer engagement Need for support Survey results Product feedback Community involvement Overall relationship
Net Recurring Revenue growth Delivery of engineering services on time & above customer expectations Identify upsell/cross-sell within the assigned account Benefits of Working for Honeywell In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. About Honeywell Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. The Business Unit To unlock the next level of value, businesses are ramping up efforts to profitably improve safety, sustainability, and productivity with intelligent autonomous operations. This is a journey of increasing digital maturity fueled by improved intelligence with AI-embedded operations. To reach this goal, industrial companies need industrial-grade software that enables the delivery of domain-specific outcomes. Honeywell Connected Industrials (HCI) offers industrial operations products that drive outcomes for asset reliability, safety, competency, and productivity, end-to-end process optimization, OT cybersecurity, sustainability, and operational excellence. Honeywell Connected Industrials provides enterprise and site-specific solutions designed to improve performance, reach sustainability goals, and craft a rock-solid security network. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity.
Key Responsibilities Develop and maintain strong relationships with customers to understand their business goals and challenges. Provide ongoing support and guidance to ensure customers are effectively utilizing our industrial software solutions. Identify opportunities for upselling and cross-selling additional products and services to enhance customer value. Key Success Factors (Key Metrics / KPIs / Deliverables) Customer Health across assigned accounts
Overall product usage Depth and breadth of usage Length of customer engagement Need for support Survey results Product feedback Community involvement Overall relationship
Net Recurring Revenue growth Delivery of engineering services on time & above customer expectations Identify upsell/cross-sell within the assigned account Benefits of Working for Honeywell In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. About Honeywell Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. The Business Unit To unlock the next level of value, businesses are ramping up efforts to profitably improve safety, sustainability, and productivity with intelligent autonomous operations. This is a journey of increasing digital maturity fueled by improved intelligence with AI-embedded operations. To reach this goal, industrial companies need industrial-grade software that enables the delivery of domain-specific outcomes. Honeywell Connected Industrials (HCI) offers industrial operations products that drive outcomes for asset reliability, safety, competency, and productivity, end-to-end process optimization, OT cybersecurity, sustainability, and operational excellence. Honeywell Connected Industrials provides enterprise and site-specific solutions designed to improve performance, reach sustainability goals, and craft a rock-solid security network. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity.