Black & Veatch
Audio Visual/TEAMS - Service Delivery Coordinator
Black & Veatch, Overland Park, Kansas, United States, 66204
Audio Visual/Teams - Service Delivery Coordinator
We are looking for an Audio Visual / Teams focused Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. This role is responsible for the management and ongoing support of the corporate auditorium, as well as the enterprise-wide Audio-Visual systems across the Black & Veatch organization. Key Responsibilities
Managing and configuring hardware associated with audio visual systems and Microsoft Teams. Providing technical support and troubleshooting for hardware and Teams related issues. Monitoring Teams environment, performance and usage to identify and resolve issues. Support corporate Auditorium
ATEM Video switcher and Blackmagic camera controller Procure, support and manage regional office and project site audio visual and Teams equipment Staying updated with the latest features and updates in Microsoft Teams and associated hardware. Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components. Investigating and proposing upgrades and improvements to enhance user experience. Collaborating with IT teams to evaluate and implement upgrades to AV platforms. Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software. Attaching cables and configuring settings on televisions and other devices. Testing and troubleshooting issues with network communication. Establish and maintain strong working relationships with internal clients throughout the organization Work with various D & IT teams to ensure a high-quality, end-to-end user experience Provide oversight for the procurement, delivery, and set-up of Audio Visual and Teams equipment for new offices and project sites Identify, lead, and contribute to process improvement opportunities Act as point of escalation for IT requests and incidents related to Audio Visual and Teams environments. Management Responsibilities
Individual Contributor Preferred Qualifications
Customer service focus, strong communication and organizational skills Ability to prioritize work and client requests The ideal candidate will be self-motivated with a positive customer service attitude. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously. Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving. Familiarity with Service Now Experience with Microsoft Office suite of tools, SharePoint, PC hardware connectivity and basic IT troubleshooting Must be able to work both independently or with a group Minimum Qualifications
5 yrs coordinating AV and communication equipment in professional environment including specification, procurement, installation and training Program/project management, technical certifications in AV equipment or video conferencing equipment certification All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications
Certification from technical school preferred (CTS) or ability to obtain certification within 90 days Must have OSHA 10 hour within 6 months of employment Work Environment/Physical Demands
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. Occasional overtime, extended hours and weekend work may be required
global support Local travel in the metro area will be required Regional travel within the US may occasionally be required Be able to lift up to 50 pounds and sit and stand for extended periods. Salary Plan
ITS: Information Technology Service Job Grade
004
We are looking for an Audio Visual / Teams focused Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. This role is responsible for the management and ongoing support of the corporate auditorium, as well as the enterprise-wide Audio-Visual systems across the Black & Veatch organization. Key Responsibilities
Managing and configuring hardware associated with audio visual systems and Microsoft Teams. Providing technical support and troubleshooting for hardware and Teams related issues. Monitoring Teams environment, performance and usage to identify and resolve issues. Support corporate Auditorium
ATEM Video switcher and Blackmagic camera controller Procure, support and manage regional office and project site audio visual and Teams equipment Staying updated with the latest features and updates in Microsoft Teams and associated hardware. Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components. Investigating and proposing upgrades and improvements to enhance user experience. Collaborating with IT teams to evaluate and implement upgrades to AV platforms. Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software. Attaching cables and configuring settings on televisions and other devices. Testing and troubleshooting issues with network communication. Establish and maintain strong working relationships with internal clients throughout the organization Work with various D & IT teams to ensure a high-quality, end-to-end user experience Provide oversight for the procurement, delivery, and set-up of Audio Visual and Teams equipment for new offices and project sites Identify, lead, and contribute to process improvement opportunities Act as point of escalation for IT requests and incidents related to Audio Visual and Teams environments. Management Responsibilities
Individual Contributor Preferred Qualifications
Customer service focus, strong communication and organizational skills Ability to prioritize work and client requests The ideal candidate will be self-motivated with a positive customer service attitude. The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously. Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving. Familiarity with Service Now Experience with Microsoft Office suite of tools, SharePoint, PC hardware connectivity and basic IT troubleshooting Must be able to work both independently or with a group Minimum Qualifications
5 yrs coordinating AV and communication equipment in professional environment including specification, procurement, installation and training Program/project management, technical certifications in AV equipment or video conferencing equipment certification All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Certifications
Certification from technical school preferred (CTS) or ability to obtain certification within 90 days Must have OSHA 10 hour within 6 months of employment Work Environment/Physical Demands
Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. Occasional overtime, extended hours and weekend work may be required
global support Local travel in the metro area will be required Regional travel within the US may occasionally be required Be able to lift up to 50 pounds and sit and stand for extended periods. Salary Plan
ITS: Information Technology Service Job Grade
004