Magellan Solutions USA (MSUSA)
Customer Service Representative - Onsite
Magellan Solutions USA (MSUSA), Palm Coast, Florida, United States, 32164
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting full-time Customer Service Representatives for their call center in Palm Coast, FL.
Selling Points:
Full-time position with potential Benefits in Kind Potential multi-year contract This position receives and responds to inbound calls, inquiries and communications from customers and other customer representatives.
DUTIES AND RESPONSIBILITIES:
Responsible for answering customers (via phone and email) such as general inquiries, feedback or incidents Uses computerized system for tracking, information gathering, and/or troubleshooting. Follows documented procedures trained during the initial on-boarding and during upskill training classes Answers detailed inquiries and resolves customer problems. Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments Handle e-mail interactions as assigned Other related duties as assigned REQUIRED MINIMUM EDUCATION AND EXPERIENCE:
High School Diploma One (1) year in a Customer Service function using a computer, keyboard, and mouse PREFERRED EXPERIENCE:
Previous experience with inbound call center service.
TECHNICAL REQUIREMENTS:
Basic computer proficiency
ABILITIES AND SKILLS:
Demonstrates customer service orientation Ability to select and apply standard policies and procedures. Ability to resolve routine problems and questions independently. Ability to pay close attention to details and use time effectively. Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. Ability to work in a fast paced team environment
Previous Military encouraged to apply
Must be able to pass a background check
Selling Points:
Full-time position with potential Benefits in Kind Potential multi-year contract This position receives and responds to inbound calls, inquiries and communications from customers and other customer representatives.
DUTIES AND RESPONSIBILITIES:
Responsible for answering customers (via phone and email) such as general inquiries, feedback or incidents Uses computerized system for tracking, information gathering, and/or troubleshooting. Follows documented procedures trained during the initial on-boarding and during upskill training classes Answers detailed inquiries and resolves customer problems. Document issues and identifies appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments Handle e-mail interactions as assigned Other related duties as assigned REQUIRED MINIMUM EDUCATION AND EXPERIENCE:
High School Diploma One (1) year in a Customer Service function using a computer, keyboard, and mouse PREFERRED EXPERIENCE:
Previous experience with inbound call center service.
TECHNICAL REQUIREMENTS:
Basic computer proficiency
ABILITIES AND SKILLS:
Demonstrates customer service orientation Ability to select and apply standard policies and procedures. Ability to resolve routine problems and questions independently. Ability to pay close attention to details and use time effectively. Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications. Ability to work in a fast paced team environment
Previous Military encouraged to apply
Must be able to pass a background check