Wildlife Conservation Society
Central Park Zoo Restaurant Team Lead
Wildlife Conservation Society, New York, New York, United States, 10001
Central Park Zoo Restaurant Team Lead
Department: Restaurant Services Location: Central Park Zoo Title: Team Lead Employment Type: Temporary/Seasonal Status: Non-Exempt Pay Rate: $17.00/hour Reports To: Full time management and Temporary Assistant Manager Schedule: Wednesday
Sunday OR Saturday - Wednesday Hours: Must be able to work weekends and holidays; weekday hours also available 8:00 AM
6:00 PM, dependent on weather and guest attendance; schedule subject to change through the spring and summer. Hours are subject to change on short notice depending on weather and needs of the business Position Summary
Assist in leading the daily operation of an assigned area. Ensure that all staff provide superior customer service and consistent quality offerings that enhance the guest's experience. Implement sales training in order to sell products in a manner that maximizes transaction spending. Enforce WCS procedures and checklists for maximum daily efficiency. Description
Lead People Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, equipment handling, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc, Communicate daily break schedules to staff members and cover open positions when necessary Ensure safety protocols are met at all times Sales & Service Supervise the daily operation of assigned location(s) and staff to achieve sales target. Responsible for the timely and accurate resolution of any customer complaint Reinforce selling skills training by focusing on the individual sale to increase average transaction spent. Maintain cash and inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures. Routine Maintenance Ensure that the food presentation area is fully stocked, organized, exciting and visually appealing. Ensure that all work locations are neat, clean, organized and safe. Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage. Food Quality Enforce WCS provided portion size for all products sold. Ensure proper menu builds while reducing waste and shrinkage of assigned location(s). Collaborate Establish and maintain a collaborative working relationship with all staff. Maintain general knowledge of park attractions and amenities to provide superior customer service. Follow all WCS rules and regulations. Administrative Assist in the preparation of reports as needed. Perform other duties as assigned. Ensure daily logs are properly filled out and filed away Perks of Working with Us
Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals Complimentary Parking Complimentary Guest Park Tickets (After 45 days) Company provided uniforms Access to online learning and tuition discounts with Monroe College Earned Paid Sick Time Employee Assistance Program Free Banking Qualification Requirements
Qualifications All candidates must possess the following: Strong written and verbal communication skills A positive and outgoing demeanor Characteristics of a proven leader Must be able to work well among others in a positive environment Basic math skills Ability to frequently move objects weighing up to 50 pounds Experience in managing cash movement Prior food preparation experience preferred, but not required NYC Food Handlers Certificate preferred, but not required. Must be willing to obtain it within first 45 days of employment Able to delegate and assign tasks in a high-pressure, high-volume environment. EOE M/F/V/D #LI-DNI Salary Range
$17.00/hour
Department: Restaurant Services Location: Central Park Zoo Title: Team Lead Employment Type: Temporary/Seasonal Status: Non-Exempt Pay Rate: $17.00/hour Reports To: Full time management and Temporary Assistant Manager Schedule: Wednesday
Sunday OR Saturday - Wednesday Hours: Must be able to work weekends and holidays; weekday hours also available 8:00 AM
6:00 PM, dependent on weather and guest attendance; schedule subject to change through the spring and summer. Hours are subject to change on short notice depending on weather and needs of the business Position Summary
Assist in leading the daily operation of an assigned area. Ensure that all staff provide superior customer service and consistent quality offerings that enhance the guest's experience. Implement sales training in order to sell products in a manner that maximizes transaction spending. Enforce WCS procedures and checklists for maximum daily efficiency. Description
Lead People Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, equipment handling, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc, Communicate daily break schedules to staff members and cover open positions when necessary Ensure safety protocols are met at all times Sales & Service Supervise the daily operation of assigned location(s) and staff to achieve sales target. Responsible for the timely and accurate resolution of any customer complaint Reinforce selling skills training by focusing on the individual sale to increase average transaction spent. Maintain cash and inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures. Routine Maintenance Ensure that the food presentation area is fully stocked, organized, exciting and visually appealing. Ensure that all work locations are neat, clean, organized and safe. Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage. Food Quality Enforce WCS provided portion size for all products sold. Ensure proper menu builds while reducing waste and shrinkage of assigned location(s). Collaborate Establish and maintain a collaborative working relationship with all staff. Maintain general knowledge of park attractions and amenities to provide superior customer service. Follow all WCS rules and regulations. Administrative Assist in the preparation of reports as needed. Perform other duties as assigned. Ensure daily logs are properly filled out and filed away Perks of Working with Us
Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals Complimentary Parking Complimentary Guest Park Tickets (After 45 days) Company provided uniforms Access to online learning and tuition discounts with Monroe College Earned Paid Sick Time Employee Assistance Program Free Banking Qualification Requirements
Qualifications All candidates must possess the following: Strong written and verbal communication skills A positive and outgoing demeanor Characteristics of a proven leader Must be able to work well among others in a positive environment Basic math skills Ability to frequently move objects weighing up to 50 pounds Experience in managing cash movement Prior food preparation experience preferred, but not required NYC Food Handlers Certificate preferred, but not required. Must be willing to obtain it within first 45 days of employment Able to delegate and assign tasks in a high-pressure, high-volume environment. EOE M/F/V/D #LI-DNI Salary Range
$17.00/hour