This role is vital to the success of our retail stores. As a Retail Customer Service Associate, you will work closely with both wholesale and retail customers to identify their needs, answer questions about our products, and provide tailored recommendations. You will also address any customer concerns promptly to ensure maximum satisfaction, while keeping abreast of product features and maintaining the high standards of our store.
Your responsibilities will include enhancing customer experiences, contributing to the store's sales goals, and fostering strong relationships with our customers.
Since this position involves customer interaction and management of cash and valuable items, we conduct a review of criminal history to protect our business and our community.
At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what matters. Our innovative solutions make environments brighter and stronger. Your skills, talent, and passion make this impact possible.
We offer:
- Rewards and benefits that promote your health and well-being
- Career development opportunities to learn new skills and grow
- An inclusive team environment committed to our communities
Ready to join us? Follow these steps:
- Online Application: Visit our Careers page and complete your profile. Set aside 15 minutes to apply.
- Digital Interview: Qualified candidates will receive an invitation to complete a digital video interview via HireVue, a few behavioral questions await you. You may do this at your convenience within 7 days of your invitation.
- In-Store Interview: Top candidates will meet with our team in-store.
We are committed to helping our employees and their families lead healthier and more fulfilling lives through extensive benefits. This includes both professional growth and personal well-being resources.
Compensation is based on a range of factors including experience and organizational needs.
Equal Opportunity Employer: Sherwin-Williams values diversity and is committed to providing equal opportunity to all qualified candidates.
Job Responsibilities:
- Deliver excellent customer service to ensure satisfaction
- Assist customers in-person and via phone to understand their needs
- Build strong trust-based relationships with customers
- Accurately process sales transactions in accordance with company policies
- Achieve sales goals regularly
- Manage precise work order documentation
- Retrieve and pull appropriate products from inventory
- Mix and tint products to meet specific customer requirements
- Stock shelves and create attractive product displays
- Maintain cleanliness of store equipment
- Assist with loading/unloading deliveries as needed
- Ensure assigned areas are well-stocked and orderly
- Stay informed about product offerings to provide customers valuable insights
- Follow inventory control procedures
- Propose strategies to enhance sales
Minimum Requirements:
- Be at least eighteen (18) years old
- Authorization to work legally in the country without sponsorship
- Ability to lift and carry up to 50 lbs. frequently, and up to 70 lbs. occasionally
- Willingness to work scheduled hours, including evenings and weekends
- If you're an internal candidate, you must have achieved at least a meets expectations (3) rating in your last performance review
- Completion of all required HR training courses
Preferred Qualifications:
- Valid Driver's License
- High School diploma or GED
- At least one year of experience in customer service or retail
- Experience with paint and paint products is a plus
- Familiarity with tinting and mixing equipment
- Multilingual ability is highly valued, especially in Spanish