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North American Stainless

Help Desk Operator

North American Stainless, Ghent

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GENERAL JOB DESCRIPTION:

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Schedule is swing shift straight nights (7pm-7am)

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This position's purpose is to investigate and resolves software and hardware problems of computer users by performing the following by performing the following duties under essential job functions.

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ESSENTIAL JOB FUNCTIONS:

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  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
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  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
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  • Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
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  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
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  • Perform backups, watch print queues, reset passwords, and monitor system usage on the AS400
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  • Logs and tracks calls using help desk software, and maintains history records and related problem documentation.
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  • Consults with programmers to explain software errors.
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  • Calls software and hardware vendors to request service regarding defective products.
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  • Installs personal computers, software, and peripheral equipment.
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SUPPLEMENTAL JOB FUNCTIONS:

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  1. Other duties as assigned.
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  2. Participation in continuous improvement programs.
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MINIMUM EDUCATION, SKILLS AND EXPERIENCE:

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  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
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PHYSICAL ABILITIES REQUIRED:

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  • Mobility in plant.
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  • While performing the duties of this Job, the employee is regularly required to sit.
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  • The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
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  • The employee must occasionally lift and/or move up to 50 pounds.
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  • Visual ability with or without correction.
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  • Communication abilities.
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HEALTH AND SAFETY

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  1. Work in compliance with the Occupational Health and Safety Act and regulations.
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  2. Follow Company safety rules.
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  3. Report the absence of or defect in any protective equipment or clothing to the Supervisor or Manager immediately.
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  4. Use or wear the equipment, protective devices or clothing that is required to be used or worn:n
    • Safety shoes
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    • Safety glasses
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    • Hearing protection
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  5. Report to the Safety Coordinator, Group Lead or Supervisor any contravention of the Occupational Health and Safety Act and Regulations or Company policy.
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  6. Must follow all Lock out Tag out (LOTO) guidelines for designated machines.
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  7. Maintain a clean and safe work area.
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WORK ENVIRONMENT:

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  1. Work in compliance with the Occupational Health and Safety Act and regulations.
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  2. Clean, well ventilated and safe work areas.
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